by Biddie

I have been a customer of The Real Canadian Superstore since it opened in Alberta.  My son & I were in store # 1566 on July 9, 2009 & upon leaving the store my son was stopped by a gentleman at the exit door.  My son was taken back by this as we have never been stopped leaving one of your stores before.  I have to admit that my son is not subtle & develops a rude attitude very quickly so when he was asked to stop, he basically stated “What the f— for?”  The gentleman asked him for the receipt.  My son attempted to keep walking & he was again asked for the receipt.  At this point, my son yelled at me as I had already walked through the exit door.  I passed the receipt through the small opening left as the door was closing & then opened the door manually & went to stand beside the gentleman.  I did not hear what my son said but I’m sure that he was rude & the gentlemen looked at him & said “If you don’t like it, don’t come back”.  Even though I had not heard what my son had said, I definitely heard this gentleman tell my son not to come back.  When I challenged him on this statement & the way he was talking to my son he told me “If you don’t like it don’t come back”  At that point, I was infuriated at the lack of respect & customer relation skills of this gentleman so I took my receipt out of his hand & left the store.

On July 10, 2009 I returned to this store with my daughter to speak to the store manager regarding the incident the day before.  I was disgusted to find out that the gentleman that I had dealt with on July 9, 2009 was actually the store manager.   I attempted to speak to him about how he had treated my son & I the previous day.  As I started to speak, he interrupted me & told me that I did not hear the whole initial conversation with my son.  I then stated to him that I know how rude & obnoxious my son can be however, that did not give him the right to degrade & demean another human being.  I again attempted to speak with him to try & somehow resolve this or to at least receive some acknowledgment that the situation could have been dealt with in a more appropriate manner.  This gentleman attempted to take over the conversation & turn it all back over onto my son (who certainly is responsible for being rude) & would not let me speak.  I forcefully then asked him to stop talking & listen to what I had to say.  He then said he would listen but within less than a minute he was again interrupting me by talking about having a responsibility to his 400 staff & 5000 customers.  I let him know that I did not have a problem with loss prevention as I have worked for a major Canadian retailer as an inventory control supervisor & know how much money that can cost a company.  This gentleman still showed me no respect & would not listen.  I let him know that I was contacting Head Office & lodging a formal complaint against him.  His response was “Go ahead, I’ve had lots of complaints laid against me” as he walked away from me.  This situation was dealt with in front of the Assistant Manager & the staff at customer service.  It was very apparent that they were all embarrassed to be there & the Assistant Manager would not look at me at all.  As this gentleman walked away, I said “this is the disrespect I am talking about”.  He completely ignored me & waved his hand in the air as if to say “get lost” & kept right on walking.

At no point was there any acknowledgment that  he had been disrespectful, no attempt at any type of resolution, no apology & no assumption of responsibility for the role he played in this situation.  Furthermore, to be disrespectful to the same customer twice in 2 days is beyond belief.  this type of behavior.  If this gentleman treated me this way both times I had contact with him, I have to wonder how he manages his staff & what other customers have been offended by him. As I have managerial & supervisory experience I was absolutely appalled at this man’s behaviour.  As a manager you have an obligation to your staff to set an example & it is your responsibility to deal with complaints in an appropriate & respectful manner.  I guess I have to ask  “What kind of reputation does Loblaws/Mayfair Foods wish to portray to their customers?”

After my experiences over the last two days, I have decided that my grocery dollars will be better spent elsewhere.  I will not return to the Superstore for anything that I have always purchased there.  I will be transferring my husband’s prescriptions from your pharmacy as well.  My children are in support of me & will not be purchasing their groceries, gas, liquor or cigarettes from any of your stores either.  I would think that in times where people are pinching pennies & watching where they spend their money, retailers would ensure that their customers are treated with respect & that any complaints are dealt with in a reasonable & fair manner.  Where has the idea gone that without customers, retailers & their employees don’t have a job?

I have e-mailed a complaint to the customer service department in Ontario.  So I await their response

by Tell Me About It

I really don’t care for the rip-offs at Sears — it makes my blood boil.  I HATE THIS COMPANY AND WOULD SUGGEST IF YOU CAN … BOYCOTT SEARS.

Anyone know how to get ahold of anyone in management to actually complain, or do they care?

Latest … I had cashed in my points from purchases in time to get a gift card … hmmm.  Well, I’ve been in the store many times but thought, no need to buy anything just yet.  Don’t see any clothes for my daughter (who’s 2), nothing for me … “I’ve got this card, but why spend it right away”… anyway, the day I go to spend it last month and put it towards my already reduced purchase … won’t scan.  Cashier contacts the office … is told that the card expired.  If I had used it within a couple of months after expiry they still would have honoured it, but they couldn’t honour it now  — too long.  Heck.  I had made purchases to get the points in the first place.  What a sham. Have to say, wasn’t the cashier’s fault that she was set up and I tried to be calm with her.  She was really a sweet helpful lady and told me that Sears is now owned by Chase Manhattan bank or some other financial company or other.  I can’t remember. She really tried to help me as I racked up to her all the rip-offs Sears has caused me.

I really DO HATE SEARS for all the grief and monetary losses to them over the years.  I would love to boycott Sears yet I’m a large woman and it’s still one of the only places I can shop (via catalogue) for any 1/2 decent plus sized clothing.  They hold a monopoly on my home appliances too.

Mind you, I have recently discovered some very nice lines on the Shopping Channel and have moved some business that way.

Anyway, time and time again with Sears … THIS CUSTOMER IS NEVER RIGHT.  My husband and I bought a mattress from them 9 years ago.  Well, it popped a coil that went through the mattress.  Guess what — they had to have record of the purchase — heck, it says Sears warranty on the mattress, why would I lie?  Then, they had to send the “Bed Doctor” out to take a look and coaborate that the mattress did indeed have a hole in it caused by a spring.  Well, I was to call — you know what I got from being told on the mattress that it was warranteed for 10 years — THE YEAR I BOUGHT MY MATTRESS (2000/2001) at that time the warranty was pro-rated.  Therefore, for every year I’d had the mattress it decreased in value — I was eligible for all of $350.00 towards the purchase of a new mattress.  And, they told me that they would tell the store that I would be coming in to make a purchase of a new mattress with that amount applied …. NOT.  Would you believe, they actually had the audacity to call me back and see if I was going to use that money.  (I can’t swear, but I’d like to here).  Now, apparently too, the later models, there is no depreciation on a mattresses’ value.  Or, so I’m told.

Other things:  I had a service warranty on my washer and dryer — do you think they ever pay me a courtesy call to remind me that the year is up and they should do service … NOPE.  When I read the fine print on my washer - the hose should be replaced apparently every 6 years — I told the appliance man — I wanted a new hose — (the machine’s 9 years).  Then the company called to tell me the service warranty was expiring.  Do you know what they were asking on a 9 year old machine — $240.00 bucks a piece I believe — that $580.00 for 2 items.  I laughed at the rep.  — can you imagine, I told  her “for that money, I’ll be investing in a new machine when mine breaks down”.

What # are we up to … I got stolen , yup, I say stolen $500.00 by Sears.  I was hhmming and hawing about going on a cruise (now this already goes back over 10 years — see what a bitter taste the company leaves in my mouth).  Without knowing whether or not I had the vacation time available to take off, I inquired about a cruise.  Well, the cruise would have been coming up.  And, pushing sales gal, I let her convince me to up my Sears credit limit.   She informed me that if I gave the card number she would put in the request to hold a ticket on the plane, but NOTHING would be official until I came in to sign for the ticket.  Well, that sounded okay because I couldn’t guarantee I’d get the time from my boss to go.  As it turns out, I have to take a bus to get to the store, had changed my mind and when I get there, … what do you know.  The tickets are already printed out in my name.  I DON’T WANT THEM.  So, what happens next, I’m charged the deposit fee.  Now, in hindsig
ht, I realize that you can purchase items over the phone on your card, but the sales person had misled me to believe no transaction was going to be formalized until I was in.  If that wasn’t enough — she wasn’t the one telling me it was a manager who really appeared to snicker.  I was out the $500.00 deposit.  (Mind you, my parents recouped me that since they were the ones who’d eventually talked me out of going and pursuing my opportunity to get the time off in the first place).

I HATE SEARS.

One final story — did you know that the same item in the store can be cheaper than the item in the catalogue.  They don’t necessarily have to be charging the same price.  I found this out when I went shopping with a friend.  I got the exact T-shirt she had boughten in the catalogue cheaper and reduced for a price lower than hers.  With the ticket incident still fresh in my mind, I told her not to let it rot and do something about it — somehow she succeeded where I always fail with this company and she got $50.00 back in merchandise coupons.  Good for her, but made me even more ticked.

Please, don’t get me wrong, I always have a level head when I’m speaking with the staff.  IT’S SUCH A COMPANY WITH SUCH A BUREAUCRACY AND I’M FINALLY RELIEVED AND GLAD TO GET MY FRUSTRATIONS OUT HERE IN A PUBLIC FORUM.  Thanks for listening.  I hope no one’s had it so bad with Sears as I have and hate them …my uncle even was employed with them for many many years.  I’d love for them to set things right and replace the wrecked bed this time … what they can do without paper trail anymore on the cruise stuff isn’t likely, but at least to treat me as the very best customer.

Other suggestions of places to shop so that I can boycott Sears would be great.

Also, reading the comments about Wal-Mart.  My hubbie has worked for them for over 14 years.  They do listen to the customer so make a complaint to Head Office.  Also, they would rather serve the customer than themselves.  Sorry for the bad experiences.  Not all’s true what you hear/see/read hear in Canada.  What I will say those is some stories — PEOPLE HAVE NERVE and it only takes one or two to wreck it for everyone.  My husband can tell a story of a person who (when the old policy was they would accept ANY returns, without receipt) of a person who literally had bought an outfit for Valentine’s Day and returned it day after Valentine’s … used.  Of course, they even got their money because that was the policy!

Now, I always check receipts. As Cam indicated, a lot of stores will make scanning errors — I’ve caught a few myself.  For this reason, as Zellers has, I often scan before I buy and I know where I picked up products, know if it looks like they’ll be a discrepancy and try to be a wise consumer.

That obviously doesn’t hold with my continuing to shop at Stupid Sears.

Love to hear comments about experiences with that store.

by Catherine

We bought a brand new mattress at the Brick In brampton on Kennedy. WE were told we had to have a frame with center support in order for our warranty to be valid on the mattress. We chose the least expensive one since we had already dropped $1000 on a mattress (a huge investment for a couple just starting out). First of all, the metal frame was very complicated to assemble (despite it’s simple appearance). I emailed the company who makes the frame and they sent me the same useless instructions that were on the box. Eventually we assembled it correctly but found that sharp metal corners were exposed and the plastic caps that come with it to cover these dangerous edges did not fit the corners at all.

Again, I contacted the manufacturer asked for a set of 4 that fit - he explained that I only need two but I further argued that the edges are sharp on the top and bottom of the corners- I have been cutting open my feet on both the top edge and bottom edge. He sent me a set of 2 that were exactly the same as the ones that came with the mattress that didn’t fit.

More recently the plastic foot at the head of the bed broke apart leaving the mattress slanted and the metal post digging into my carpet. I called the brick and they sent over a “technician” who said he’d order a new plastic post to replace it. That was approximately a month ago and since then the one on the other side broke too. I am sorely dissapointed and disgusted with the quality of this god-awful frame. I will be going to Ikea this weekend to invest in a better one. I am also very dissapointed with the lack of action from the Brick. I will not be shopping there again.

Here is the frame:

http://www1.thebrick.com/brickb2c/jsp/catalog/product.jsp?id=850G&navAction=jump&navCount=1

by Carolynn P.

I purchased an expensive kitchen from Lowes. They came from the manufacturer in great condition and looked great.  Unfortunately their installation crew couldn’t read plans or use a level. It was improperly installed and they have ruined 3 cupoboards, my appliances don’t fit and the structure of the island is in question.  I have been without a kitchen for weeks and they have still not resolved the problems.  Right now I am regretting my decision to choose an american company new to Canada.  Buyer Beware, check installers references!

by Cheri M

W10 Colours Ltd, owned by Miriam Binns of Scarborough has charged me twice for something I ordered, promised a full refund if I was not happy and now has refused to give me a refund.

In addition to the about double charge (which she said was a bookkeeping error, amounts were charges over 30 days apart), she, as a partner in Ace Lifestyles, Hazelton Lanes, made two unauthorized charges to my credit card, once in May and again in June.  I waited almost a month for the credits to appear on my credit card transactions.

These stores W10 & Ace Lifestles are at Hazelton Lanes and I would suggest caution when giving her your credit card to Miriam Binns.

This issue is under police investigation right now.

by Mel

I am currently in the market for a used car and have been checking out many used auto dealers in the tri city area. Unfortunately, I work a lot so my boyfriend and I had to check out cars on a day it was raining. We went to Auto Vatche because of the selection in our price range. When we arrived there was a note stating he would be back in 5 minutes - no problem. He pulled up shortly after with no apology for keeping us waiting, but whatever. I never expected incredible customer service from a used car place, but the owner at Auto Vatche made us feel like we were bothering him.

We test drove one car, and decided we didn’t like it very much, so we asked to test drive another. He became incredibly impatient and asked us how many cars we intended to test drive today. We told him we saw two more that we liked, and we would probably be back Thursday to make a purchase. When he heard we weren’t spending any money at that moment, he told us: “You know what, come back Thursday. It’s raining and I’ve been here all day and I just want to go.” We were astounded!!!!! We are here to drop some cold, hard cash on a car and he tells us he doesn’t want to help us! We will NEVER be back!

I personally suggest going down the street from this horrible place, to Advanced Auto Brokers. They treated me very well, and even though I didn’t end up getting a car from them, they definitely made me want to give them business because of their helpfulness.

by Danielle

I switched over to Rogers for my cell phone when I moved (I was with Fido whom I loved, but did not have in my area and Rogers was a sister company, so I was allowed to switch my contract over without penalty)

I had ordered the black razor on a 2 year term.  Here are just a couple of things that went wrong;

1) I got the silver razor (which they had in store, and I was waiting for the black one to come in)  Well I got stuck with the silver.  No big deal.

2) They got my name completely wrong which caused a lot of problems when I tried calling them to sort it out.

3) They put me on a 3 year term (not what I asked or signed for) and then was told that I would have to pay for cancelling the 3rd year.

4) They provided me with a long distance number.  One that belonged to a city 2 hours away.  When I called about this I was told that they did not have Rogers in my area (I live down the street from them) and that is why I got the long distance number.  Well then I didn’t I stay with Fido I asked.  Finally I got someone else.  Then I was told, yes we have Rogers in your area (duh) but YOU will have to pay to have your number switched

5) Every month and I mean EVERY month, there was something wrong on my bill (my sister’s too) and I would have to call and spend forever on the phone to get it sorted out.

This isn’t even all of it.  However if you are lucky enough to have FIDO….They are great!!!

by Anne

My husband and I bought a new condo from Tridel 3 years ago in the North West end of Toronto for $289,900- and got ripped off. We did not get appliances and received cement floors with no carpet and no bathtub and toilet and no kitchen sink. Walls were not painted. A woman named Jenny from customer service said those things were not on your purchase agreement so I won’t get it. She said that she was Italian and she said to ask a lawyer. My lawyer said the sales person ripped me off by not allowing me to let lawyer review agreement first. The reps name is Raymond Chiu. I made claim with Tarion and they did not believe it. Tarion said all Tridel condo’s include these items. Tridel lied to Tarion and said I made this up. I took pictures and sent it to Tarion. What is a married couple to do when she is not believed by Tarion. Tridel gives only the names of satisfied customers to be included in their surveys so that they can be #1.

by Richard

Dealing with Sierra homes has been an awful experience. It has been close to a year and all our requests have been done poorly (according to a sub contracted worker it is due to the low quality materials provided by Sierra homes) or our requests have been totally ignored. My father in-law has contacted Leigh Pawlick from Sierra homes numerous times, as have I and she seems to avoid calls and emails are met with short messages lacking in detail.

Our biggest complaint with Sierra homes has to do with our balcony and air conditioner. It has been two months short of year now and all the balcony’s and air conditioners are up in our condo townhouse division, and our home still hasn’t received any attention. Why from the beginning did they skip our home is a complete mystery to me. We have been told over and over again (emails can be provided) that they are working on it, or “2 to 3 days” - was what I was told I received and this has gone on for a long time.

I will try to post up a link to pictures of the strange work done inside of this home when I get the chance where I have posted this same review on yelp.ca.

0 stars for Sierra Homes : Markham Ontario : http://www.sierra.ca

by elanes

We had ordered a pizza from the Stratford location and I was going to get as my husband had some business to do down the street.

I realized when I got there the store wasn’t accessible so waited for hubby. H went in and made the suggestion of a small concrete  ramp to make the store easier for the disabled the owner said he didn’t care so my husband said he was leaving. The owner said what about the pizza and hubby just said if you don’t want disabled customers in his store he didn’t care to eat their pizza and we have continued to tell everyone of our friends the store when they’ve wanted to order from New Orleans.

by Linda

Went to Quizmos on Hespeler Road in Cambridge and ordered a pizza with the works about 6 weeks ago. The girl making it asked if I would accept pizza sauce instead of fresh tomatoes..I replied I really preferred fresh tomatoes but o.k. When I went to pay for it I notice a big basket of fresh tomatoes. I asked who I presumed was the owner why I was told I couldn’t have fresh tomatoes when they had so many.He said ….look at the lineup we don’t have time to cut up tomatoes. I said those customers are more important than me? Why don’t you hire more workers? Then I told him I won’t return to his store. WILL NOT RETURN TO QUIZNOS. BAD ATTITUDE . THEY DON’T CARE ABOUT THEIR CUSTOMERS. OR WAS IT BECAUSE I WAS A WOMAN ALONE?

by Josi

This last Friday I was in my local London Drugs store in Saskatoon where I noticed a NUBY Noah’s Ark Teether on sale.  I has recently read that these teethers were recalled due to bacteria in the gel.  I picked up the teether and gave it to a cashier, notifying her that it had been recalled.  She thanked me and kept it behind the counter.

Sunday I was back in London Drugs and the same teether was back on the shelf!  I have written London Drugs, but I am completely appauled that a store whose focus is health would knowingly sell recalled children’s items.  Disgusting.

by balllot

This morning I was in WalMart at WhiteOaks Mall London.  I had coupons for a few items, mainly Kelloggs Cocoa Straws.  They are on for $1 each, and my coupons are for $2.  The lady rudely told me that she can only give me the $1 off, as it’s illegal to give more money than the product value.  She said it’s a government law that coupons cannot exceed the price.  I was fine with that, but I had a few more coupons and she just kept giving me attitude about it all.  I felt like I was doing something wrong by using coupons.

When I got home, I called the store manager and complained about her.  At least he was helpful and polite.

by terrarankin

Here is an email I sent to head office (sorry it’s long, but you will see why):

I would like a telephone response to this email by March 31st for the following concerns:

1.  An order was placed by my mother,  in September 25/08 for baby furniture for myself which consisted of 3 pieces being a 4 drawer dresser, 3 drawer chest and hutch.  These items were ordered as a gift for me and all calls, etc were to go through me, the person receiving the items.

2.  The 3 pieces were to be received in October (4 drawer dresser), November (3 drawer chest) and December (hutch).

3.  I called in December, as I had yet to receive any furniture.  The 4 and 3 piece will be in December.  Hutch pushed back to January.

4.  In December I received a call from the Orillia store that the 3 drawer had arrived.  I picked it up and the next day they called again to say that the 4 piece was there and they were sending it back if we did not come get it.  I explained that we were just there the day before and they only gave us the one piece.

5.  I called customer service and was offered a $100 gift certificate for the inconvenience.  I was informed that the hutch would be in January 21st.

6.  We picked up the 4 piece and put it together and at the end realized that we were sent 2 left side pieces of the dresser. We had to disassemble the unit.  I called customer service and they said to return it to the store and they would send an exchange.  I was offered a $25 gift certificate for the inconvenience. (I still have not received this, but was informed on March 24th I would receive it in 5-6 weeks).

7. I called customer service January 20th re: status of my orders.  4 piece was to be in this week and the hutch was pushed back to a date not determined.

8. On January 23rd i received a call that the 4 piece had arrived and that it was COD.  It was to be on my mothers Sears card.  Head office called my mother and the Orillia store and it was straighted out.

9.  On January 24th we picked up the 4 piece and the hutch was also there.  We got them home and realized that both pieces were the wrong colour.  One was a dark wood, the other an oak colour.  We ordered the Natural.

10.  I called customer service on January 24th and the representative was extremely rude and very unwilling to help in any way. We brought both pieces back.  Now we were to receive the pieces on February 27th.

11.  On February 28th we were informed that the 2 items were in.  However, for some reason, they were sent to the Chippewa store for pick up.  My mother spent an hour on the phone with customer service trying to straighten out that delivery was to be to Orillia and that the items were to be on her sears card.  She was given the impression that everything was straightened out.

12.  On March 2nd my mother was called that the pieces were ready to be picked up at the Bracebridge store.  Again, another hour on the phone trying to fix this mess.  They were going to purolate to orillia that day.

13.  I called Orillia store on March 3rd.  They had the hutch.  I called bracebridge store, they dont have anything.  My mother called bracebridge store, they do have the 4 piece there.  They will send to orillia by purolator tomorrow.

14.  For the next couple of days I was on the phone with the orillia and bracebridge store, and customer service several times trying to track down the item.  One time I called head office i was put on hold by an agent for over 15 minutes and I finally had to hang up.  No one attempted to call me back.

15.  My mother called head office to ensure that the items would be on her card. They assured her they were.

16.  On March 6th I called the Orillia store and both pieces were now there.  I picked them up on March 7th (I had to bring my mother’s Sears card because it was COD for some reason). Brought the items home, and the hutch was the wrong colour.  It was the oak colour.  The dresser had dings and a dent in it.  Mind you, these items were to go though inspection before they were shipped to me.

17.  On March 6th I called customer service as I just was fed up and didn’t know what to do.  At this point, I have an 8 month old baby, with only one dresser.  I was offered a $160 gift certificate for the damage of the dresser, as well as the travel to and from the orillia store.  The hutch was brought back and ordered again.  It was to be in on March 27th.  I was on the phone with head office for over 1 hour.

18.  On March 10th I happened to be at my mother’s house and sears called.  They said that the hutch was no longer available by the manufacturer (storkcraft).

19.  On March 11th I called storkcraft, they are making this hutch in this colour still.

20.  I called Head office and spoke with Kim who said that she does not know why I was told this as it looked like this item was in fact available.  She was going to look into it and call me back within 48 hours.  I did not receive a phone call back.

21.  On March 24th I called Head Office to find out what was going on.  I spoke with Stuart (I believe) who said that it was noted that the item was voided, not available.  He said it was noted that someone did call me, but that there was no answer.  I do have an answering machine so I’m not sure why a message was not left.  I was told that the $25 and $160 gift certificates were issued on March 19th and that I would receive them within 5-6 weeks.

I feel like compensation should be provided to be for the above and for the following reasons:

A.  September 2008 to March 2009 trying to order baby furniture and coming up in the end with 2/3 of my order and not even happy with the items i have now as I dont have the entire collection I wanted.

B.  Hours my mother and I have spent on the phone (I would estimate at least 4-6 hours).  My mother should have never had to be involved with this as I repeatedly told sears to only contact me.  My mother was constantly called instead of me even though I was constantly told that they had my number on file

C.  Driving time to and from the Orillia store

D.  Time spent putting together and disassembling items, opening packages, repackaging

E.  The stress and hassle for the last SIX MONTHS

I have never in my life experienced such a horrible retail experience.  I can say that the customer service agents were sympathetic to my situation and did try to help (except for one or two unprofessional service agents).  I hope that Sears will offer me an appropriate compensation for this.

FYI Sears did nothing more for me.  I called and emailed Storkcraft and they sent me the Hutch, FOR FREE! And they got it right the first time!!

by cheapskate101

I recently went shopping at RCSS (Real Canadian Superstore) in Newmarket, ON and I had a Clean and Clear gift set come up as double the shelf price. I asked the cashier for SCOP and she got all mad a freaked out as if the money was coming out of her paycheck. She called the beauty department and they said I was right. She still would not give it to me for some reason, so I got kinda frustrated asking her why she would not give it to me. I wasn’t being mean or anything i was just kind of frustrated because these people don’t even know their own policy! She then proceeded to come closer to me and say “Listen, I don’t care how bad your day was today or what your going through, I don’t appreciate your attitude!” WTF??? My attitude?? I wasn’t giving her any attitude! I was getting a little frustrated of course because I didn’t feel like arguing with her. She was the one giving ME attitude! She then said fine take it to customer service and they will tell you the exact same thing i a  m telling you. So she brought it there and i proceeded with my order.

I then had another item, a 9 pound bag of fries, come up 7.99 instead of 2 for 7.99 which they were clearly advertised for in the store. I said I wanted to use SCOP on that too and she got all mad again and brought it to CS (Customer Service). After I was done my order, I went to CS and they immediately gave me both items for free. No questions asked. The CS lady(very nice by the way:)) then called the mean cashier who wouldn’t give it to me and said i was right and she just rang it through. The cashier then left the cash and came over to the CS lady and said “Listen I have been working here for 5 years, I am not an idiot!, I know what i am doing!” I was shocked! Obviously she doesn’t know what she is doing. The best part is, i had just asked to talk to the manager and tell him about everything, and the confrontation happened right in front of him! (she didn’t see him) I am not sure if he saw it though because he was talking to me, but he was still there.

So point the point of this is RCSS needs to train their employees and not just hire anyone, like in this case, and Customer Service at RCSS is GREAT! (well at least at this store:))

Clarification by Boo Radley

SCOP stands for Scanning Code of Practice. You can read more about SCOP here.