By musiclifesoul
So i’ve had a few bad experiences with BELL Canada before with a mobile phone which i disconnected, but i stayed with thier home service which i figured they would never be able to screw this up.
So i had been a long time customer with them for 6+ years and then i had to move to another city to a new home, thats when things got ugly.
As a long time customer i gave them the chance to provide me with a deal to continue and they did, by adding a couple more features, but still managed to add an extra $2bucks on the bill. There was no charge for transferring the line or providing a new number they waived all of that. Now heres where it got ugly. I was promised and then emailed the confirmation of the line installed on Sept 2nd between 11am -5pm. I was off work so i stayed home. i called at 4:45pm because i hadnt heard from them and the rep told me nobody would be able to come as they had alot of work etc. i was upset as i spent a wasted day at home.I had no choice as they had already disconnected my old number so i had no phone and had to wait until Tuesday after the holiday for a technician.
Technician comes out and installs the line etc. Works for about an hour and the line goes dead. I call back after being on hold for almost 3hrs and they tell me they have to charge me if theres an external issue around $80 bucks. I say “hell no” hang up and call a competitor who was able to install the line and a cheaper discount rate.
I wake up a couple days later to find a Bell Technician truck in my driveway. ???? i was pissed. Yelled at the technician to stop working and called Bell yet again. The tech says they get dispatched after each dis-satisfied call? which is a complete lie. I call back Bell, needless to say, it took me over 7 days to cancel the lines, up until this day if you call my old number , theres a message telling people to call a new number that was supposed to be issued to me and then for the icing on the cake..wait for it….
I check my mail and theres a charge of over $75 for costs to a line i never used or had? Bell needs to get their act together. For me , i switched, i had enough of it.
