Monthly Archive for July, 2011

3Comments

FCUK Yorkdale Complaints

By Krissy

I recently had one of the worst experiences at FCUK. I visited Eaton Centre location in Toronto and used a coupon from Styledemocracy. I have noticed that all items are FINAL Sale, meaning you can only do 1 time exchange only. I have noted that, and knew that to begin with.

2 days after my purchase, I went to Yorkdale location to do an exchange only - same size, same style, colour was different. I did not want any cash back, hence I knew that is not allowed.

I went to the staff at the cashier, and the girl did not know how to do the exchange, so she called the manager. Manager comes up, say, “sorry, final sale. No exchanges allowed.” She calls the originated store, and tells me to go back there.

I called the head office, and nobody returns my call, so I emailed them. And head office comes back, saying I wanted a refund? Not sure where they got that from, I never mentioned the cash back, I wanted to get the exchange only to a different colour. Hmmm…. I assumed people made up stuff, and made me look some kinds of weirdo who wanted to get the money back.

Not sure how they communicated, but it was not a pleasant experience, and will certainly not go back. Staff should know the final sale policy, as it states that exchanges are allowed. Customers should not teach them, they should learn their own sales policy.


							
4Comments

Charged for Tire Disposal at Walmart

By GPtech

I purchased a set of four tires from Walmart and was charged the 5.00 per tire eco fee for recycling.

I got home I realized they had placed the four old tires in my car.

I figure they would keep the $20 for themselves and I would have to pay the fee twice to dispose of them.

I am taking them back tomorrow and asking why they would try such a scam.


							
4Comments

Expedia Screwed Us Over

By Amy

We frequently book with Expedia and have no problems. This time we waited and waited for the best price to book. After the price not fluctuating for weeks we finally booked. Less than 24 hours later I noticed the price drop. I called the customer service number given on the Expedia.ca website and it took 45 minutes to get through. I was then told I had called the wrong number. Great! So they transferred me to the Canadian line. The agent I dealt with would not listen to me and was basically reading from a script. I was told they would not honor their “best price guarantee” because it is not a vacation, it is a flight and hotel package. I was very upset. He told me he could cancel my trip and re book it at the lower price but I would have to pay the cancellation fees. I got a reference number from him so I could file a complaint and it turns out he gave he the wrong number. What I got back from Expedia after I filed my complaint was basically a form email saying screw you just suck it up. I told them I would tell all my friends, family and even complete strangers. If you value time, money and customer service I suggest you never book with Expedia!

7Comments

Ignored at Walmart

By GP

Quite some time ago I went to Walmart intending to purchase a new watch.

There were three of us at the Jewelery counter looking at various items.

The clerk who was fairly young was busy talking to her girlfriend and after being ignored for quite some time the other two left and I finally left and purchased my watch from a very friendly and efficient clerk at Zellers.

It seems that some clerks are more interested in gabbing than serving customers.

2Comments

Outrageous Service from Sears

By Rene La Ferte

On April 18 had Sears technician come in for my micro-wave oven. Technician placed order with his Sears people. Part comes in beginning of June and on June 4th technician is at home to make the repairs…Unfortunately itis not the right piece of equipment to do the job. Someone made a ” booboo” somewhere either at Sears or at Panasonic. Re-ordering again I was promised a June 24 delivery. We are now July 6 and it is back order and at best July 17. What is it going to be next ? I have already sent two e-mails to the Panasonic cust service since I am told it is their fault for not having on the shelf the proper parts ans consequently super long deliveries & outrageous service affecting both your organizations. No more Panasonic or Sears for me & my family.Mr. Customer; Blainville., Qc; Canada.


2Comments

East Side Mario’s Cornwall ON‏

By Taurus

Last week my husband brought home a salad for me after having lunch with buddy and it was nasty. All the lettuce was brown-I threw the whole thing in the garbage. I was shocked that whoever made it didn’t notice how obviously bad the lettuce was. I decided to send a letter to HO on their website and I received a phone call from the local manager the very next day! She apologized and explained they were having a problem with a supplier and promised to send me some coupons. I haven’t received them yet but I this is the first time I complained to a restaurant & actually got a response.

2Comments

Printer Sucks

By Mandi

Bought a Laser Jet CP1525 and it worked perfectly fine for one day then it would print one copy of my wedding invitation then start cleaning after every copy. I called their suport line 3 times to be put on hold for more than an hour. When I finally got someone on the phone he transferred me and hung up on me. I exchanged it for a new printer hoping it was just a faulty printer. Nope! I called again then was told that it was my operating system - Vista. Which by the way says right on the box that it is compatible. The guy told me that I need to buy a new operating system either XP or windows 7 for it to work. I basically thanked him for “help” then told him where to go. I tried it on XP same problem. He called my back and left me a nasty message. HOrrible Customer Service

2Comments

PetSmart #2001, Ottawa, ON on Merivale Road‏

By Sandra

They sold me the wrong lizard!!! Was suppose to be a Mali Uromastyx and ended up being a Saharan Uromastyx.

And They say they just buy lizards from Registered Breeders? Really?!

I had probablems with lizard from day 1. I called saying he is not handleble, they told me give him 1 week. So I did, I call back again at 2 weeks saying its weird lizard is always hiding wacking its tail at me. I guess a manager, Ana, said it can take up to 1 month that I have to take the lizard every single day. I did as told and the lizard became worse! Funny how they kept on stalling me to wait and wait and gee, now too late to return the pet!!!

BE CAREFULL AT ANY PETSMART. You might not being buying what they are telling you!


							
6Comments

Beware of the Abysmal Quality and Zero Customer Service at The Children’s Place

By Honker

In early November, 2010, I purchased two 18 month size puffer jackets from the Children’s Place for my twins to wear for the winter. In March, I noticed that there was a large void in the back of the coat; all of the stuffing was gone. Finding that strange, I examined the other puffer coat and found the same thing had happened. The care instructions for the coats state to machine wash and dry. We followed the care instructions, and yet all of the stuffing shifted within the coat, leaving my twins backs exposed to the winter for an unknown period of time prior to discovery of the problem.

I brought the coats in to the location where I had purchased them at the end of March, as soon as possible after I discovered the problem. I didn’t have the receipts with me, and I am not able to find them, but I thought that the store manager would recognize that the colours were those of the most recent season. She did recognize them, and stated that she had never seen that happen to the puffer jackets in her 6 years of working for the company. Both of the coats had the same defect, although they came from different lots since they were different colours, so this was definitely a quality issue and not a fluke. This kind of defect is unacceptable in a winter coat!

The manager said that without the receipts, the best that she could do would be to give me a refund for $5.99, the price that the coats are now being sold for! I indicated that $5.99 was not acceptable, but that I would be happy to exchange the coats. She stated that she no longer had any of the coats left and no store in Ottawa did. I was outraged at the idea of a refund in the amount of $5.99.

Although I do not have the receipt for these coats, $5.99 is an unreasonable and unacceptable refund for a defective winter coat that cost between $30 and $40. Furthermore, winter coats from a quality store like yours should not be disposable, no longer useable after less than one season of wear. I don’t think that your return and exchange policy on your website would hold in this situation. I feel that a reasonable resolution would be either a refund for the two coats for the price that they were sold for in early November 2010, or a store credit in that amount. I would happily return the coats for your examination to determine what the defects were to prevent them from recurring in next year’s coats.

So I wrote to the Children’s Place on May 1st, including essentially the same information contained above. To date, I have not had the courtesy of any kind of reply whatsoever.

Moral of the story: BEWARE of the abysmal quality and total lack of customer service at the Children’s Place.

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Update on Problem at Jean Coutu

By sarchambaultUpdate on the problem with the printable coupons at Jean Coutu.(Orleans, ON.) The following day I returned to purchase some Old Spice (rain check) with flyer coupons. They too were refused, I was only permitted to use them at the full product price. I left reasuring them I would not return to that store. I also contacted Jean Coutu via email (Corporate Office) once again and explained this second issue with coupons. I am pleased to say I received a phone call from the Regional Manager and he assured me I could use printable as well as flyer coupons, also he would be contacting this store first thing Monday and speaking with the manager to have the staff educated on their coupon policy.

I was quite pleased.

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Lies & More Lies from Weed Man

By Colin Hendry

I have received 6 (six) phone calls from 5 different people at Weed Man urging me to have my lawn sprayed for grubs.

Four of those people first said that they had seen the signs of the grubs, then they changed their story to say that the technician had seen the grubs. The lady said today that every body has grubs so you have to spray for them.

I have told each person in turn that I am not satisfied with the WEEDS in my backyard. Weed man is supposed to have sprayed the weeds. Each in turn , except the lady today told me that someone would be out right away to spray it again. I have not seen anyone her in the last week. The lady today tried to tell me that I have to phone the 1-866-989-0399 number to complain. I have phone no less than 5 times and been told that the office is closed including today at 4:45 PM.

I tried to send a message but I am told that I cannot contact the officwe without a customer number; what the hell is that?

To say that I am upset (long way past that), angry (understatement), extremely mad (CLOSE). We went back to your company after a 2-3 period, when I had cooled down, my wife had renewed after too numerous calls (do you people not respect the do-not-call protocol?), and now you are harrassing me again about a situation and a treatment that no one in your office knows I need; just that your company will collect, $107.00; not $90.00, no $95.00–what in the Hell is the real fee or do the people who call have free range to lie about that too.


							
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Outrageous Service from Sears

By Rene La Ferte

On April 18 had Sears technician come in for my micro-wave oven. Technician placed order with his Sears people. Part comes in beginning of June and on June 4th technician is at home to make the repairs…Unfortunately itis not the right piece of equipment to do the job. Someone made a ” booboo” somewhere either at Sears or at Panasonic. Re-ordering again I was promised a June 24 delivery. We are now July 6 and it is back order and at best July 17. What is it going to be next ? I have already sent two e-mails to the Panasonic cust service since I am told it is their fault for not having on the shelf the proper parts ans consequently super long deliveries & outrageous service affecting both your organizations. No more Panasonic or Sears for me & my family.Mr. Customer; Blainville., Qc; Canada.

6Comments

FRESH CO: An Awesome Place to Shop and Price Match

By not-a-mom-yet

Recently I have started shopping at Freshco at their dundas and parliament location in toronto. Its a little further from my house, BUT they have great prices and awesome service.They make price matching VERY EASY. I have never had any problems using my coupons at this store. Its great!

I find the cashiers to be very friendly and the layout of the store is very user friendly.


5Comments

Apple Store

By customer

My family all have apple phone, we all have apple computers and let me say, customer service sucks at Square One Mall, Mississauga. Reps are rude and not helpful. My next phone or computer will be non apple. And at least I’ll get bad service over the phone not right in my face.