I am completely appalled and disgusted with the customer service department, sales representatives, and cashiers at the Zellers location at County Fair Plaza, 499 Mohawk Road East in Hamilton, Ontario.
Every time I try and shop at this location, I encounter problems:
Store shelves are never stocked, cans are always dented, the whole store is a mess - you can barely navigate the aisles with the cart without knocking things off the end of shelf displays they’re so narrow.
The store is dirty, it smells dirty, and items on the shelf are dusty.
Employees are playing on their cell phones; customer service is next to null.
In any event, my most recent visit to Zellers has me never wanting to return to any Zellers location, redeem my current HBC points balance for Air Miles, and cut up the card!
I was attempting to Price Match the current Rexall PharmaPlus flyer. In addition to the Price Matching on my shopping list, I was also purchasing several items in the Zellers store that were on sale. In the store, there was a promotion, that if you spent $15 on P&G products, you would receive 20,000 HBC points. After seeing this, I adjusted my purchases in order to spend $15Â which simply stated before taxes and use your P&G coupons here!
I had coupons for almost every item I had planned on purchasing and denied the use of all of them. I will go through my intended order here:
-3 x Multibionta 30s Probiotic Multivitamins, Price Matched to Rexall for $9.99. I had 3 x 10.00 coupons for any Multibionta that I found in magazines, expiring at the end of September and December. I was told that I could not use any of these coupons, as they would be free, and that the coupon was more than the item, so I could not use it either the coupon would have had to have been 9.98for me to use it and for it not to be free. In addition, at this point, I was told I could not Price Match, and use a manufacturer coupon.
-2 x Old Spice Deodorant, Price Macthed to Rexall for $1.49. I had the new P&G coupon, Buy 2 Old Spice products, save $3 - again for the same reason as highlighted above, I was unable to use this coupon.
-3 x Gillette Foamy shave gel, on sale at Zellers, for $1.49
I had the new P&G coupon Buy 3 Gillette products, save $5 I was unable to use this coupon, because the value of the coupon was more than the cost of the products and I would be getting them for free
-2 x Coke (12×355mL cans) on sale at Zellers, for $3.69
I had earned a coupon for Buy one 12 pack case Get one Free from iCoke redemption. I was redirected to websaver.ca to order this coupon.Â I was unable to use this coupon as I was told it was Ă˘â‚¬Ĺ“too good to be true and it must be fake
-1 x Venus razor, on sale at Zellers, - razor promotionÂ it would have been $8.99 after the discount. I had the new P&G coupon, Save $2 when you buy any Venus or Daisy razor. I was unable to use this coupon because I was not allowed to use a coupon on a sale
-2 x Crest 3D Whitening tooth pasteÂ on sale at Zellers for $1.99. I had 2 x $1.00 coupons from the P&G BrandSampler earlier this year. I was unable to use this coupon because, as stated above,not allowed to use a coupon on a sale
I had also picked up a bottle of B-12 and a pair of shorts for my husband. (No coupons for those)
The order had to be rung up twice .the whole time the cashier was giving me dirty looks, the cashier on the next register was even worseÂ rude looks and rude words, such as you should just pay full price and don’t be so cheap. I was also told that the coupons could not be marked-down.
1. Order went smoothly, apparently, until the cashier hit totalÂ what she said and inquired about my coupon for the Multibionta. After not being allowed to use the coupon that I had intended to use, I told the cashier that I did not want the products. The whole order had to be voided.
At this point, because of the remarks about my coupons, and my order having to be voided. I requested the number for head office. I was given the phone number (905) 389-2281 on a piece of register tape. From looking at the number, I could see that this was a Hamilton number. This frustrated me even more.
2. Order was rung up again, less the Multibionta, the Old Spice coupon caused a problem, because I was not allowed to use the coupon and the order had to be voided. At this point, I was fuming. Knowing that this would be the case again once they got to the $5 Gillette coupon, I asked for the return of my coupons and left the store empty-handed.
When I returned home, I attempted to call the number I was given, where I learned that this was the phone number for the store and not head office.
After this shopping experience, I am more than upset, and frustrated. There are other stores that provide better service than Zellers, and I have no need to go Zellers again. I was going to Zellers because it is closest to my home and didn’t have too much time.
Because of all this, the store in general half the lights were offÂ other customers were joking about when the store would pay their electricity bill, the employees playing on their cell phones, and the service I receivedÂ or their lack of, due to my coupons, I have no reason to ever return to Zellers!
The employees dont seem to have customer retention on their mind, and seem to make up coupon policies on the spot. I have never felt so disgusted with a store in my life! They should be glad I was not a mystery shopper!!