Tag Archive for 'No Frills'


No Frills - Cobourg - True Example of Customer Service!

By Shwa girl

Recently, I have not been too thrilled with shopping at No Frills. The Oshawa stores were restricting the number of coupons that can be used and each store manager was making up their own policy on coupons.

The Dole bagged salad was on sale (Thurs. June 7) for $1.  As usual, there were none on the shelf. I talked to the produce guy telling him that I had been in on Tuesday, Wednesday and Thursday. He apologized for the lack of stock.  He then searched me out as I continued shopping and apologized again, telling he that he checked stock in the warehouse and that there was none for him to order.  He told me that I should see him next week and he will mark down some bags for me, for my inconvenience. What a refreshing change from my recent No Frills experience.

I would recommend the Cobourg store — this is not the first time they have provided good customer service.  Also, when there is a a big line up, they will call for another cashier and someone will open until the long line has decreased. I wish that Metro would learn this lesson in customer service from this No Frills location.