Monthly Archive for January, 2012


Beyond the Rack Purchase Never Came

By Sharon

Your review…I too would never order from BTR again as the first and last time i ordered, my purchase never showed up and when i emailed the company all they kept telling me is that it is on backorder from the supplier and would ship it as soon as it comes in. Well….over a month has gone by at this point so i emailed them once again and told them that i’m not waiting any longer so i would like a refund. Of course the refund was credited to my card but this has made me think twice about ordering from BTR ever again.


Loblaws - Bad Advertisement in Richmond Hill, ON at Yonge & Elgin Mills

By KanukZhoper

On boxing day, Loblaws advertise a 32″ RCA TV for $195 and each store had a min. 4. Got there at opening and was told that they don’t have them, ask for a manager but was told not in yet. Call customer service, they call back a week later and said that the store had 3. So the store assistant manager call me and told me that the manager in charge came in at 9am and sold them. Didn’t like the answer so I ask customer service to have the General manager of the store to call me. STILL WAITING! false advertisement/bad business what ever. Been a customer since this store open over 10 years ago…must look elsewhere!!!


Weyburn Boston Pizza Bosses are Rude

By BP Staff

At Weyburn Boston Pizza the bosses are so disrespectful its unbelieveable!! they call waitresses dumb idiots and to their deilevery driver they talk behind their backs saying their so slow when the roads are icy. They are immature and swear at the cooks and waitresses and called my co worker a lazy piece of shit as she quit right after that. As well as 3 others quit. Also, they do not do the schedule till the day of. most people don’t know they work until the bosses come calling telling us to get our asses there when it’s not on the schedule and once we get there we stay for an hour and than they tell us to go home. They are very rude to their employees!


Bad Boy Furniture

By Northman88

I bought my furniture from Bad Boy in September with zero percent financing and zero payments for one year. The salesperson did not inform me of an annual $21.00 fee.

I had just recently moved and my address on my Driver’s License was my old address. I informed the salesperson of this, she took both addresses and noted that all bills, documents, etc. should be sent to my current address. She required verification of this address and I presented her with a letter from my workplace, which she confirmed with her supervisor was an acceptable document.

Bills for the $21.00 annual fee were sent to the old address and therefore I never received them.

TD finally called my house and left a message regarding the overdue payment. 

I called TD back unaware of the fee or that it was overdue. The woman on the phone told me she was going to change my address and send a new bill.

I received the new bill, phoned in for help setting up the payment online and paid it immediately upon receipt of the new bill. I made sure to ask the girl on the phone if I was required to pay anything else. She replied “No, you don’t have any other fees owing”.

In the new year, I received a bill for an overdue payment and interest charges. Not knowing what this could possibly pertain to, I called TD. The first female customer service representative told me that my account did not show that I have zero percent financing for one year. She instructed me to go into the store where I bought the furniture and assured me that they could fix the problem. 

I went to the store and they explained that not only could they not fix the problem but that I needed to call TD once again.

I called TD from Bad Boy and this time the male customer service representative told me that since the $21.00 annual fee was not paid within 30 days (even though I hadn’t received the notices), that the financing agreement is taken off and interest would accrue (another fact Bad Boy did not disclose). He explained that I needed to talk to Account Services but that they were not open after 12:00pm on Saturday and I needed to call back on Monday.

I called back on Monday and asked to be transferred to Account Services. I was on hold for one hour before I hung up!

I called back 20 minutes later and a new customer service representative reviewed my account and told me that I did not need to speak to Account Services but that I needed to fax this complaint. He repeatedly refused to transfer me to Account Services after several requests to do so.

Unsure of what to do, now that three different people offered three different solutions, I called Bad Boy again to see if they could help.

I explained my issue and the representative told me that I needed to speak to their Manager of Operations. She called me back today and informed me that she attempted to speak to TD who would not look at the account and therefore could not help.

My issue has been deflected by so many people and my major concern is my credit rating. I have worked my entire life to gain perfect credit and I should not be penalized for an error that I did not make. 

It is Bad Boy who: 

1. Did not follow through with providing the right address to TD
2. Did not inform me of the $21 fee
3. Did not inform me of the result of not paying it in 30 days

I'm currently waiting on a call back from the Manager at Bad Boy after informing their representative that this is completely unacceptable. I'm not holding my breath on getting a call back.

Buyer beware: Bad Boy is named that for a reason.


Manotick Natural Market

By Alana

The prepared meals are vile. We bought 12 of them through a coupon deal, and still have six in the freezer months later. We can’t bear to eat them. If they were any good, they definitely wouldn’t be big enough to feed two people, but since they were impossibly bad, we always ended up chucking whatever we couldn’t choke down. Not worth half price with the coupon, and definitely not worth the $12.99 or $13.99 regular price.


Don’t Bother with Beyond The Rack

By Christa

It is a SCAM! My sister purchased about 10 pairs of clothing and boots from them and they were said to be ‘designer’ - EVERY single one of them was outrageously cheap in quality and some were falling apart when recieved. I personally received a pair of ‘designer’ boots that was MISSING the embellishments on 1 of the boots! Yea, ‘designer’ *roll eyes* Were they willing to pay for return shipping? No. They even said they couldn’t guarantee an exchange? Really!? Their shipping is also TERRIBLE. EVERY box I’ve received has come damaged. The thing that angers me the most is the fact they send you a survey which you think “awesome, I’ll let them know how I feel” well EVERY single time one of these surveys have been emailed, it comes up saying they won’t allow me to do the survey because I’ve done it already which is not true. I honestly believe they are restricting people from filling out the surveys in fear some ‘higher up’ will find out ALOT of people are unhappy and getting scam
I would say not to waste your time with BTR because if there is a problem, you will *NOT* get your money back even if (and it will ALWAYS be) BTR’s fault! It’s a major scam and a cop out in my opinion. Think about it - A ‘3rd party’ fills your order and then they send it to BTR and then they send it to you but if the 3rd party screws up, it’s NOT BTR’s fault? So they won’t take accountability for it and YOUR the one out all that money whether you keep a crappy FAKE product, or you return it you’re out the shipping!


Not True Subway!

By Sandra

Just got a sub of the day and it cost me $4.00 with out tax where as your web site states if is $2.99 sooooo not true

there is my receipt details
Store#41164 tko01/20/12 13:11:58
60 Cottrelle Blvd Unit 22
Trans#47 Clark22 sothi
Dwri TRDT 012012 Reg-ID REG-MAIN

If you guys wante to charge extra please remove the web price
and I made sure it was for canada
as you staff said that the ad is for US again not true

Your food is good but do not false advertise

thanks & have a great day


Bad Service at Hallmark

By Greg

I purchased a precious moments figurine from the Hallmark store at Square One in Mississauga for my wife. She ended up not liking my selection so I went to the Hallmark store at Oakville Place to return since I lived in Oakville. They politely informed me that they could not accept my return since they were a franchise store and did not carry Precious Moment figurines. I was a bit annoyed but accepted their explanation since they did direct me to another “corporate” store at Burlington Mall where I could return the item. Since I work in Burlington I brought the figurine back. The cashier immediately told me that “we can’t take that” if it is not in our system. At this point she had not even scanned the item to check it. She then walked off to see her manager. The cashier and the manager returned and scanned the item which did show up on their system. The manager relunctantly agreed to take it back at the disbelief of the cashier. The cashier then tried to refund my money but 
the barcode on the receipt was not being accepted by her cash register. She then informs me that she can’t take it back if the barcode won’t scan. At this point the manager took over and cashed me out. Before refunding my money, they both had to open the package and then went over the figurine carefully to ensure that it was not broken while I waited. Not only was I frustrated but I was made to feel like a thief.

I recommend not shopping at Hallmark (especially at Burlington Mall). Carleton Cards has much better service in my opinion and will be getting all of my future business.


Mobilicity Phone - No Reception in Richmond Hill, ON‏

By Jam

I had purchased an unlimited data, text and phone plan from Mobilicity. The phone does not have reception in Richmond Hill. I talked to the rep at First Markham Place that I purchased the phone and plan. She was apathetic after the sale.

Beware, do not buy the Mobilicity plan if you live in Richmond Hill.