In general the staff at this store are super-nice , but this recent great customer service surprised this jaded shopper, so I think it’s worth posting about.
I was out of diet Pepsi-decaf in cans, and these had just gone on sale so I went down. There wasn’t any on the store shelf, so I asked someone on the floor to
check their stock if they had any more. This fellow came back and said he couldn’t find any and I told him too bad since I had walked all the way down with my
little trolley especially to pick this item up as I had completely run out. About 10 minutes later as I was still browsing the store, he came back and said he found some
way in the back on some slats that had not been unpacked and how many did I need. I said two, and in five minutes more he brought me the two cases I needed.
That this guy went the extra mile to double check really surprised me since so often when an item sells out I’m used to being told sorry, that’s all we have.
His special effort really made my day!