by Tell Me About It
I really don’t care for the rip-offs at Sears — it makes my blood boil.¬† I HATE THIS COMPANY AND WOULD SUGGEST IF YOU CAN … BOYCOTT SEARS.
Anyone know how to get ahold of anyone in management to actually complain, or do they care?
Latest … I had cashed in my points from purchases in time to get a gift card … hmmm.¬† Well, I’ve been in the store many times but thought, no need to buy anything just yet.¬† Don’t see any clothes for my daughter (who’s 2), nothing for me … “I’ve got this card, but why spend it right away”… anyway, the day I go to spend it last month and put it towards my already reduced purchase … won’t scan.¬† Cashier contacts the office … is told that the card expired.¬† If I had used it within a couple of months after expiry they still would have honoured it, but they couldn’t honour it now¬† — too long.¬† Heck.¬† I had made purchases to get the points in the first place.¬† What a sham. Have to say, wasn’t the cashier’s fault that she was set up and I tried to be calm with her.¬† She was really a sweet helpful lady and told me that Sears is now owned by Chase Manhattan bank or some other financial company or other.¬† I can’t remember. She really tried to help me as I racked up to her all the rip-offs Sears has caused me.
I really DO HATE SEARS for all the grief and monetary losses to them over the years.¬† I would love to boycott Sears yet I’m a large woman and it’s still one of the only places I can shop (via catalogue) for any 1/2 decent plus sized clothing.¬† They hold a monopoly on my home appliances too.
Mind you, I have recently discovered some very nice lines on the Shopping Channel and have moved some business that way.
Anyway, time and time again with Sears … THIS CUSTOMER IS NEVER RIGHT.¬† My husband and I bought a mattress from them 9 years ago.¬† Well, it popped a coil that went through the mattress.¬† Guess what — they had to have record of the purchase — heck, it says Sears warranty on the mattress, why would I lie?¬† Then, they had to send the “Bed Doctor” out to take a look and coaborate that the mattress did indeed have a hole in it caused by a spring.¬† Well, I was to call — you know what I got from being told on the mattress that it was warranteed for 10 years — THE YEAR I BOUGHT MY MATTRESS (2000/2001) at that time the warranty was pro-rated.¬† Therefore, for every year I’d had the mattress it decreased in value — I was eligible for all of $350.00 towards the purchase of a new mattress.¬† And, they told me that they would tell the store that I would be coming in to make a purchase of a new mattress with that amount applied …. NOT.¬† Would you believe, they actually had the audacity to call me back and see if I was going to use that money.¬† (I can’t swear, but I’d like to here).¬† Now, apparently too, the later models, there is no depreciation on a mattresses’ value.¬† Or, so I’m told.
Other things:¬† I had a service warranty on my washer and dryer — do you think they ever pay me a courtesy call to remind me that the year is up and they should do service … NOPE.¬† When I read the fine print on my washer - the hose should be replaced apparently every 6 years — I told the appliance man — I wanted a new hose — (the machine’s 9 years).¬† Then the company called to tell me the service warranty was expiring.¬† Do you know what they were asking on a 9 year old machine — $240.00 bucks a piece I believe — that $580.00 for 2 items.¬† I laughed at the rep.¬† — can you imagine, I told¬† her “for that money, I’ll be investing in a new machine when mine breaks down”.
What # are we up to … I got stolen , yup, I say stolen $500.00 by Sears.¬† I was hhmming and hawing about going on a cruise (now this already goes back over 10 years — see what a bitter taste the company leaves in my mouth).¬† Without knowing whether or not I had the vacation time available to take off, I inquired about a cruise.¬† Well, the cruise would have been coming up.¬† And, pushing sales gal, I let her convince me to up my Sears credit limit.¬†¬† She informed me that if I gave the card number she would put in the request to hold a ticket on the plane, but NOTHING would be official until I came in to sign for the ticket.¬† Well, that sounded okay because I couldn’t guarantee I’d get the time from my boss to go.¬† As it turns out, I have to take a bus to get to the store, had changed my mind and when I get there, … what do you know.¬† The tickets are already printed out in my name.¬† I DON’T WANT THEM.¬† So, what happens next, I’m charged the deposit fee.¬† Now, in hindsig
ht, I realize that you can purchase items over the phone on your card, but the sales person had misled me to believe no transaction was going to be formalized until I was in.¬† If that wasn’t enough — she wasn’t the one telling me it was a manager who really appeared to snicker.¬† I was out the $500.00 deposit.¬† (Mind you, my parents recouped me that since they were the ones who’d eventually talked me out of going and pursuing my opportunity to get the time off in the first place).
I HATE SEARS.
One final story — did you know that the same item in the store can be cheaper than the item in the catalogue.¬† They don’t necessarily have to be charging the same price.¬† I found this out when I went shopping with a friend.¬† I got the exact T-shirt she had boughten in the catalogue cheaper and reduced for a price lower than hers.¬† With the ticket incident still fresh in my mind, I told her not to let it rot and do something about it — somehow she succeeded where I always fail with this company and she got $50.00 back in merchandise coupons.¬† Good for her, but made me even more ticked.
Please, don’t get me wrong, I always have a level head when I’m speaking with the staff.¬† IT’S SUCH A COMPANY WITH SUCH A BUREAUCRACY AND I’M FINALLY RELIEVED AND GLAD TO GET MY FRUSTRATIONS OUT HERE IN A PUBLIC FORUM.¬† Thanks for listening.¬† I hope no one’s had it so bad with Sears as I have and hate them …my uncle even was employed with them for many many years.¬† I’d love for them to set things right and replace the wrecked bed this time … what they can do without paper trail anymore on the cruise stuff isn’t likely, but at least to treat me as the very best customer.
Other suggestions of places to shop so that I can boycott Sears would be great.
Also, reading the comments about Wal-Mart.¬† My hubbie has worked for them for over 14 years.¬† They do listen to the customer so make a complaint to Head Office.¬† Also, they would rather serve the customer than themselves.¬† Sorry for the bad experiences.¬† Not all’s true what you hear/see/read hear in Canada.¬† What I will say those is some stories — PEOPLE HAVE NERVE and it only takes one or two to wreck it for everyone.¬† My husband can tell a story of a person who (when the old policy was they would accept ANY returns, without receipt) of a person who literally had bought an outfit for Valentine’s Day and returned it day after Valentine’s … used.¬† Of course, they even got their money because that was the policy!
Now, I always check receipts. As Cam indicated, a lot of stores will make scanning errors — I’ve caught a few myself.¬† For this reason, as Zellers has, I often scan before I buy and I know where I picked up products, know if it looks like they’ll be a discrepancy and try to be a wise consumer.
That obviously doesn’t hold with my continuing to shop at Stupid Sears.
Love to hear comments about experiences with that store.