Five months ago I booked a flight to the Dominican Republic for my self and my husbands 20th Wedding Anniversary. I was informed on Feb.17 2012, after Sunquest Vacations took full payment for this vacation package, that they would have to cancel our all inclusive Vacation.
This is the explanation they gave me:
“DUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THISDUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THIS INCONVENIENCE ALL PASSENGERS WILL RECEIVE $100.00 FTV P/P
**OPTIONS**|CHANGE-DATE/DEST/HTL-AT SYSTEM RATE|CANCEL WITH FULL REFUND|”
This Customer service is unacceptable. Vacation times for a couple toÂ coordinate together is extremely difficult.We where also going to meet our best friends in the Dominican and enjoy a week with them without our children.Â We also had to arrange child-minding for our time away.
So all Sunquest Vacations wants to give me for this major
INCONVENIENCE isÂ a $100 Travel Voucher per passenger, and a full refund in which I haven’t seen credited on my credit card yet! I have called the company a number of times and I am not getting anywhere with them! Has anyone had a similar experience with Sunquest Vacations?Â Please Help!