this is a copy of the email i sent off to The Brick
I write in regards to service I have received this past month. In April of 2010 my husband and I purchased a sectional from our local store in Whitecourt,Alberta. A month or so after having the couch my husband found his side sinking.The cushions on the corner or the couch where the sectional meets was going flat.We thought normal wear and tear and really didn’t want to bother with hassle of trying to get a replacement. Recently,though we noticed both armrests had broken,and my side of the couch was sinking and creaking,almost as if it was ready to break right through the seat.
We remembered we had purchased an extended warranty for 5 years. I called my local store and the manager sent deleivery men to my home to remove the couch and repair it for 3 weeks.Ok,problem solved,I thought. It came back yesterday and looks to me and my husband that nothing was done in way of repair other than the armrest wood being fixed.The cushins are still flat,the seats are still sinking and broken.We are not heavy people and we don’t let anyone jump on our couch.My impression was if we purchased this warranty we would be guaranteed atleast a fix if not a replacement. I have received none of the above.
I called the manager of the Whitecourt store and told him I was not satisfied and what could I do to remedy the situation.I got a straightforward answer that the couch is like that and he does not control what the repair depot does and I am stuck with the couch.I told him I wasn’t happy and I feel now I have to purchase two couches to get a decent one.
I was told I may get a deal in the future.This doesn’t fix my situation as I am not a rich person and this was our first official furniture purchase and we felt we would atleast have this piece for years.The couch didn’t last a year before it broke completely.
I am stuck with this piece of furniture and no piece of mind that your so called warranty covers,or should.
I am just disappointed to say the least.
Anyhow I am not sure these emails even get read but I thought I would express my unhappiness and my disappointment that the products you sell,you cannot stand behind.I will not be returning as I feel it is too much hassle for something that could have been solved alot easier.