Reliance Home Comfort has terrible customer service on servicing a water heater that we rent from Reliance. First their appointment windows are 4 hour slots on weekdays, 5 hour slots on weekends. So, I made an appointment on a weekday and used a vacation day at work to take the day off. Technician didn’t show up!!!! Called Reliance to discuss and all they did was say “sorry”. Rescheduled appointment for a Saturday 5 hour time slot (8 am-1 pm) because I wasn’t willing to use another vacation day. Guess what? Technician NEVER SHOWED UP AGAIN and NO CALLS to explain. I called Reliance and was livid. They offered me a 5 hour slot on Sunday the next day?!?!? I was disgusted, why would I give up a whole weekend to wait around my house for someone who may not show up nor call. I asked the rep if she would give up her days off for no shows…she didn’t have much response for that. Customer rep actually had the nerve to tell me they were very busy because many customers have no hot water at all. I told her you have to question the quality of their equipment if they are swamped with non-working heaters (I think people just tell them that to get higher priority service). Told her I only have hot water because I restart my heater 2-3 times daily and “hope” the burner ignites. Again, all the rep could say was “sorry”. They couldn’t care less if they waste your time.