How many of you will associate computer in a drug store?
London Drugs is probably one of the best place to buy or service Apple as they are the only few places in Vancouver that deals with everything on Mac and PC.
My Macbook Pro went dead some time in Nov 2009. I went back to the Ladner store where I originally bought it from. One of the staff was very kind and told me that they no longer had a technician and suggested me to visit the nearby (10 min away) Richmond Ironwood store as there was an Apple tech there.
The Apple technician there looked at my machine, checked a few things on the computer and concluded that my Macbook Pro had a bad logic board.
Immediately, I was in shock as the unit was only a few months beyond warranty. I spent about $2000 on it and I suppose it would lasted for at least 3 years?
The technician told me it would cost over $1000 for repair when it was out of warranty, but he asked me to leave the computer for him for more diagnostic. I agreed and left the store hoping he was wrong.
He called me in a couple hours, told me that the graphic chip on the board was defective and a new logic board was required. I was in dead silence. He then went on and told me that Apple had a repair extension program for the nVidia graphic problem and my computer fell under the program.
He then told me that even he was certified by Apple to service Apple computer, but the Ironwood location was not an Apple authorized center. My computer would had to be sent to his home store at Kerrisdale in order for him to perform the repair.
The technican then told me that he would ship my computer the next day and order the parts right away; so that when he could repair it once he is at his home store. I asked him about the time it might take and he answered me honestly it could take a week or longer as the logic board was out of stock.
I told him that I couldn’t wait that long. He then told me there was nothing he could do about it as the logic board was in demand. He suggested me to purchase a another Macbook, he would helped me to transfer my stuff from my computer into the new one, then use the new one in the mean time. Once the repair is completed, I could refund the new one and he would transfer my stuff back to my original one.
“You could do that for me?” I asked. This friendly technician told me that I had to purchase the computer at his home store as he had a few open box Macboks there.
I did what he told me, and he got me up and running on one of the open-box Mac in a day. Although this set me down for additional $1200 on my credit card, knowing that I could get a refund later; I didn’t think twice about this. In fact, I started to like this new Mac.
A week passed and the technician called me and told me my Macbook Pro was repaired. He told me to bring everything and gave him another day to transfer my stuff back. I went to the Kerrisdale store again.
I returned the computer and got my money back without any hassle. The technican transferred my stuff back to my machine in a few hours. He even cleaned my dirty Macbook Pro too. He only charged me $60 for the data transfer before and after. Wow! what a deal!
I really want to give my thanks to this young Asian fellow. I think he went above and beyond his duty to satisfy a guy like me who couldn’t live without my computer. I highly recommend London Drugs for their excellent service.