SOLUTIONS: YOUR ORGANIZED LIVING STORE
Their mission is to create a positive, organized and inspiring place to shop & work. While making an exchange, at the new Newmarket location, on Sept 14th, the sales associate handed me a pen to fill out the required paperwork. I removed my yellow leather wallet from of my purse to pay the difference and noticed that my fingers were covered in blue ink. Imagine how alarmed I was to notice that I had gotten ink on my wallet. My wallet was less than three months old.
Their first solution: discount my $24.00 purchase. This does not equal the amount I need to spend to replace my wallet.
Their second solution: a $50.00 in store gift certificate. There is nothing in the store that I needed or wanted. All I wanted was my wallet replaced!
Their third solution: After a week they decided to have the wallet professionally cleaned.
Their fourth and final solution (after two weeks): The wallet could not be cleaned. I was to be given the purchase price of the wallet. My predicament was this — I purchased the wallet in June while visiting an outlet shopping mall in Atlanta, GA. I was able to prove this by providing the original receipt. I paid $29.99 plus tax (USD). To replace the wallet locally, it will cost me $65.00 plus tax for a total of $73.45. The difference is $39.63. So, unless I add another $39.63, I cannot replace my wallet.
Their response to me: They can’t believe I am making such a fuss over an old wallet. It is not their fault that the pen leaked. We are being more than fair by giving you what you paid. My response to them: My wallet is not old. It was your pen. Your sales associate handed me the leaky pen. All I want is my wallet replaced. I am very angry and feel that I have been treated unfairly. I do not feel that Solutions is honoring their mission statement. Many phone calls were made, including to the owner of the company. You would think that when a customer takes his or her dissatisfaction this far, regardless how small, that the owner would surely take this matter seriously. Boy was I disappointed! He was told that I was not happy with this settlement and that the story would be made public. His answer was “Go ahead. I don’t care!”Â So, here I am letting you know.
Does this sound like a positive and inspiring place to shop?