Monthly Archive for July, 2012


Beyond The Rack: Another Unhappy Customer

By Jessica

I have ordered from Beyond the Rack a few times now… Im almost certain the items are counterfeits. They are close, but not quite as pictured. I ordered a Primp sweatshirt, size small but the shirt is like a plus sized 1x, even though tag says small. There are also details such as the cuff that are not the same as the model was wearing. I contacted Primp direct and they said its a fake. BTR would not credit me shipping because the tag did say small. I also just received a “Make Love not Trash” purse that looks exactly the same as the picture but about 4inches smaller than the manufacturer makes! If I ever use up my credit from there (u never get refunded) I will never order again.


Bed Bath and Beyond Richmond: Horrible Return

By Sunny

On Jun 23 I went to the BB&B in Richmond Hill, ON to return an item.  I stood at the return counter waiting for my turn as the store employee was helping someone else.
Stood up at the return counter only to have another “customer” jump the line. The employee behind the desk made no attempt to explain or apologize. The customer was beyond rude, telling me “I didn’t know the situation”.  She was right I didn’t but instead of giving me stink attitude she could have explained but whatever.  The last straw came when she actually started cashing out her cart full of  purchases.

After 5+ minutes a cashier took me to a sales counter to do my return.

While passing by the returns desk on my way out it was made known to me that the “customer” that jumped the line is actually an employee of the store.

I am not impressed.

I emailed BB&B to let them know about this situation.  Heard back from the district sales manager who thanked me for informing them of this need to re-train their staff.  And that was it.  In the past other companies have offered me discounts or gift cards … so I am still not impressed.


Virgin Mobile Canada

By Cj

I have had the absolute worst customer service experience ever with Virgin. I have been trying to get a phone that works almost a year and have been using an ugly red curve loaner phone  . No one calls me back when they say they are going to from the Warranty dep. to the “take it to the top” dep. The last call from the complaints dep. basically told me too bad you are stuck with your situation and we will not do anything for us and then after I hung up on Peter (EX86447) he shut off my out going calls without any warning, something your company has done many times. All I want is a phone that works and any inkling of concern or actual solution based service. I am incredibly frustrated and angry by the perpetual pass the buck mentality of this company. All anyone has ever done is give me false promises and then charged me $450 on my account for a loaner phone I initially got for free. I am going to take this situation to the internet and tell as many people that will listen never to deal with this horribly inept and uncaring company.


Sears Canada: Once again thank you

By Lili

Well thank you again Sears for your lousy service. No wonder we keep hearing horror after horror stories about your company. Last week I placed a $700.00 clothes order and when I went to pick it up, there was no trace of me ever placing it! What sickens me the most, is how after making several calls, I kept hearing “I’m sorry MAM” would you like to replace your order? NEVER AGAIN. Thank you. I have 3 gift certificates from you fine people from a last fiasco with my parents ordering couches that were cancelled and no one bothered to tell them. The certificates are now being SHREDDED.


West Winds Calgary Real Canadian Super Store: Mold On Food


By: Kylee

I am writing of a problem at the west winds, Calgary RCSS.

i have mentioned this multiple times to managers, floor people, and head office.

it seems as if the real Canadian superstore does not care on bit about consumer health.

every time I walk into the store i must avoid the produce section. EVERYTHING IS MOLDY!

the “food” that is just discussing enough not to remain on the front display is put up for a 50% off deal .

this is a gigantic violation of consumer health and safety!!


Beyond The Rack: Just Terrible

By Jarry

I’ve been shopping with beyondtherack and spent quite a lot. Then once, I had to return tops that were too small. Heck! They didn’t wanna give me store credit, gave me lousy reasons for not being able to give it back to me. I got so stressed, I wasted my time and energy calling and explaining. In the end, they kept my $150 and I never went back!
There are better retailers than this greedy company. Since then I’ve been shopping in eBay as they have buyer protection there and I’ve never lost a single cent!

Beyondtherack should treat customers better. Customers should be able to return items, without going through hell.


Bayview Metals

Bayview metals have done an excellent job for setting up the cabinet in our kitchen and bathroom. They have created a convenient storage area with which we have enough space to move around than before. The kitchen cabinet is designed to match the theme of kitchen interiors. The kitchen looks better and clean because the bowls, pans, dishes, cooking utensils, pots and glasses are all organized with the new storage space. There is no hassle in finding the items around since everything is placed in appropriate places. Also the bathroom shelves are constructed with stainless steel so that it lasts longer. The idea was suggested by Bayview metals team and we truly thank them.
It is my pleasure to say that Bayview Metals are perfect in designing and fabrication of any metal product. They offer products at competitive price and assure on-time delivery.  The consultation team is very cooperative and will never leave you unanswered. There is no worry about the quality because they check for the quality at each and every step of the manufacturing process. We are very pleased with their services. So while remodeling your kitchen, I personally recommend using Bayview metals because they can meet your needs for sure. They provide products that suit well in any kitchen space.


Loblaws Replacing Coffee Machines?

By Anon.

Don’t know if this is happening at all the Loblaws’ stores, but they are replacing the coffee we purchase at the RCSS in Kitchener with a vending machine. The price is basically doubling and vending machine coffee is usually not that great. Customers and staff are up in arms. Why would they do this? Many people will stop purchasing coffee there. Timmie’s business just increased! What a crock! Employees will also lose the use of their discount. Do you realize how many of the staff purchase coffee in a day? in a week? One more reason to go elsewhere.


Frankies In Uxbridge Canada

By Sue

While I know most reviews are for big chain stores, wanted to say something for the little, local guys. Are family shops often in Port Huron for things such as clothing, shoes and even groceries. When the cost if a quarter of what it would be at home, it makes economic sense. HOWEVER, we do try very hard to shop in locally owned stores when we shop at home (London) or away from home (visiting relatives). Frankies in Uxbridge was one of those places and such a treasure. Their entire line is gluten-free and their staff and the owner we super delightful and answered so many questions. (Oh, where were these places 20 years ago, eh?) Our visit to Uxbridge and to Frankies that there are people who love what they do and that energy and quality is worth paying for. She apparently also has a restaurant there which we’ll stop in next time we’re in Uxbridge.


Canadian Tire: Horrible Service

By Be happy
I went in this store a few days ago to make a purchase and found a package of golf balls of the brand that my daughter uses. I was planning to put them away for her upcoming birthday. There was only one box on the shelf and when I opened it, one of the ’sleeves’ of 3 was missing. I thought that I would take them to the cashier and ask for the appropriate discount and just throw the big box out. That triggered a disaster scenario. The two people in front of me had a fistful of Canadian Tire money but there was a cashier and a lady behind her so I thought this won’t be too bad. After counting and sorting through all the ‘funny money’ I made it to the checkout and asked politely for a discount because the set was incomplete. The assisting clerk said “were there anymore on the shelf” to which I replied “no” and then she said did you ask the associate back THERE to check  and I said “no, I didn’t see anyone there”. Then she said that I would have to do that first. I said, “do you
mean that I would have to line up again?” and she said “yes”. I said that I would just leave it then because I had to be somewhere and after humming and hawing, she offered to check for me with someone. A while later she returned to say that I could have them for a discount which wasn’t 25% but I said ok anyway. Neither of the associates was very friendly or cooperative. Unfortunately, this is the kind of service that I have come to expect from most CT stores. Is it too much to ask for sales associates to be friendly and helpful these days? I worked in retail for almost 40 years in management and it makes me feel like you are inconveniencing these clerks.


Disneyworld Great Time

By Dave

We recently went to DisneyWorld (Wife and 2 kids(3 and 5). We had a great time, great weather, great condo we rented. One thing that I loved about Disney is that when something goes wrong they fix it right away to minimize customer frustration. I think most people realize that companies, etc will make mistakes and accidents happen, but it is how they handle them is where a lot of companies screw up. I have 2 examples at Disney where they fixed the problems. The Tram we were waiting for broke down, they quickly called for another one, took the broke one away, and it minimized the delay. Still we had a few people grumble that it took too long, but I was impressed that it only took 5 mins or so. The next example was with their Beauty and the Beast show at Hollywood Studios. We got to the show about 11:15 for and 11:30 show to get a good seat. We got a pretty good seat and waited, my daughter who is 3 was very excited to see the show. At 11:35 they announced that the show was can
celled due to “technical difficulties”. We heard a few tears from some kids, including ours as we started to leave the seats. Then the curtain pulled back and the whole cast was there and waved to the crowd for the length of playing the song “Beauty and the Beast” 2 times. My daughter beamed seeing the characters and most of the kids seemed ok with the cancellation. Again a few of the parents complained, but I thought Disney made the best out of a bad situation. Some companies can learn from Disney that some of the little things do make a difference. I know Disney gets a lot of slack with the release of their DVD’s, etc but with running a big company you still need to pay attention to the little details to make the customers happy.


Home Master Lawn Care Guelph Ontario: Scammed

By: Got Burnt

We hired these guys (Kam was the person-in-charge) to remove bushes and weeds from our lawn. One guy came the next evening, pull out some weeds for 15 mins and left them all on our lawn, saying that their team will be here the very next morning to clean it all up. They didn’t show up till 4 days later. I had to clean it up myself as it was a real eye-sore. When they finally showed up, with excuses that Kam had to go for operation.. and some tools were broken… but seem genuinely apologetic, so okay, I’ll give them a second chance. They then sprayed some chemical on my lawn, saying that it will surely kill the weeds. I was shocked when Kam told me the ‘trick’ to it, is adding petrol to the weed-killer. My entire lawn is ‘burned’ to crisp! I demanded he fix it but he insisted it was my fault for not watering the lawn every 6 hours daily, for a month!

I was so upset, I didn’t want anything to do with them anymore, so I paid them to leave.
(partly because I was afraid they can be evil & harm me or my house later.)

So to everyone who is reading this, PLEASE post this on your blog or other review sites, hopefully these con people can be put out of business.


Staples Canada: Great Service Praise

By Anne

On Sunday June 24th, I had a very enjoyable shopping experience at my local Staples Office Supply Store. I have medical issues, and I am in a lot of pain, so I like to shop as quickly as I can and get home.  When I entered the store I was greeted right away and asked if I wished to have an assistant to help me.  I had made my  shopping list the night before, so this was wonderful. I could read the list and she brought me the items. This made my  whole experience so much more enjoyable as I could rest with the cart and it enabled me to be finished much quicker. All of the staff at this store were helpful and polite. It is Stores and Employees like this, that bring back satisfied customers, who in turn, tell their  friends and family.I hope the Staples Company of Canada as a whole, will consider putting in electric carts just as other Big Name Stores already have. There are many  illnesses and disabilities in our communities which reach across all age groups. This prohibits some o
f our choices in where we bring our business. This is one customer who will definitely be back. Thank you Staples Employees.


Shaw Canada: Very Unhappy

By Unhappy

I thought I’d done a lot of research before choosing Shaw to bundle my phone, internet & tv, but one can never predict the after-installation customer service experience.  I sure can’t believe that in the one month I’ve been with them, I had one question on how my remote worked (it’s not on the website, too new or something like that) and a request to add more channels (you’d think they want to get more of my business). Anyhow, the first matter took me 2 hours of being hung up on by their system, until I was finally berated, lied to, insulted and patronized by a rude supervisor named Mark, then he hung up on me.  I gave up on the question, and figured I’d figure out how to use the functions somehow, someday. Because I’m locked into a 3 yr purchase plan for equipment I can’t nuke them, or I would have.  Instead, all I can do is tell anyone and everyone I speak to about my horrible experiences and hopefully warn trusting customers away (who don’t like to be argued with, yelled
at or abused).  Second time, I tried to add 2 channels and I was told it would cost me $20 a month.  The attitude of the service agent was so unhelpful and so rude.  Again, I’m kicking myself for  signing on with Shaw.  Maybe at some point I’ll get a good enough deal from a competitor that I won’t care about paying for equipment I’ll never use and just ditch them.  It’s probably going to happen that way, eventually.


Penningtons Canada: Georgian Mall Great Experience

For the first time on June 16th, 2012 at around 3pm I went into the Georgian Mall, Barrie Pennington’s location which I just found out about. I was helped by two very lovely, nice, kind ladies who helped me try on some pants, look at Capri’s and find a shirt that I saw on-line. I am trying to get out of my maternity pants and the representative was very understanding of my situation and although wasn’t in my situation understood my needs and made me feel at ease when I was explaining that I am uncomfortable in many Capris and pants that I have tried on in the past. Although, the pants and Capris did not fit I did end up purchasing two shirts from this location and will return because of the positive customer experience I received. A great experience! Thanks, Billie Jo.