I recently went shopping at RCSS (Real Canadian Superstore) in Newmarket, ON and I had a Clean and Clear gift set come up as double the shelf price. I asked the cashier for SCOP and she got all mad a freaked out as if the money was coming out of her paycheck. She called the beauty department and they said I was right. She still would not give it to me for some reason, so I got kinda frustrated asking her why she would not give it to me. I wasn’t being mean or anything i was just kind of frustrated because these people don’t even know their own policy! She then proceeded to come closer to me and say “Listen, I don’t care how bad your day was today or what your going through, I don’t appreciate your attitude!” WTF??? My attitude?? I wasn’t giving her any attitude! I was getting a little frustrated of course because I didn’t feel like arguing with her. She was the one giving ME attitude! She then said fine take it to customer service and they will tell you the exact same thing i a Â m telling you. So she brought it there and i proceeded with my order.
I then had another item, a 9 pound bag of fries, come up 7.99 instead of 2 for 7.99 which they were clearly advertised for in the store. I said I wanted to use SCOP on that too and she got all mad again and brought it to CS (Customer Service). After I was done my order, I went to CS and they immediately gave me both items for free. No questions asked. The CS lady(very nice by the way:)) then called the mean cashier who wouldn’t give it to me and said i was right and she just rang it through. The cashier then left the cash and came over to the CS lady and said “Listen I have been working here for 5 years, I am not an idiot!, I know what i am doing!” I was shocked! Obviously she doesn’t know what she is doing. The best part is, i had just asked to talk to the manager and tell him about everything, and the confrontation happened right in front of him! (she didn’t see him) I am not sure if he saw it though because he was talking to me, but he was still there.
So point the point of this is RCSS needs to train their employees and not just hire anyone, like in this case, and Customer Service at RCSS is GREAT! (well at least at this store:))
Clarification by Boo Radley
SCOP stands for Scanning Code of Practice. You can read more about SCOP here.