This happened a couple of months ago but it’s bothered me ever since so I thought this would be a good way to get it off my chest.
We had run out so I went out to buy some ketchup from Sobeys. Â I paid by debit, but was in a hurry and had things on my mind so I wasn’t really paying attention.
The next day, I glanced at the receipt and saw that the total was $13.49 — $10.00 more than the ketchup had cost.
On closer inspection I saw that I had been charged $10.00 for “cash back”. Â But I never asked for, or got, any cash back (I never do that).
I assumed it was a mistake so I went back and asked for a refund. Â The customer service person talked to the manager-on-duty and gave the $10 back to me, but as she did she said (with a rude look on her face), “just so you know, the cash back request was signed by you.”
In other words, she was implying that I did ask for the cash back and that I was trying to scam them.
Well I freaked. Â I demanded to see the receipt and sure enough, when the manager-on-duty brought it to me, it wasn’t my signature. Â I showed her my signature from my license and gave them my contact information so they could follow up with me, but I never heard from them again.
I can’t help feeling that I should have called them back the next day and demanded an explanation and apology, or even called the police (isn’t forging someone’s signature fraud?). Â But I let it go and trusted they would do the right thing.
Thinking back, I realized that the cashier had swiped my card for me, and that when she handed it back to me it didn’t ask me to confirm the amount — it just asked me to choose which account to use.
So the cashier typed in the extra $10, took my card, pushed the button to skip the part where I confirmed the amount and gave it back to me, hoping I wouldn’t catch on. Â Guess I really am as dumb as I look.
I don’t think this is necessarily a reflection of Sobeys… just one bad cashier, Â and the manager who should have followed up with me.
But it did teach me two valuable lessons: 1) always confirm the amount you’re approving before entering your pin, and 2) always check your bill before you leave the store.