On Jun 23 I went to the BB&B in Richmond Hill, ON to return an item.Â I stood at the return counter waiting for my turn as the store employee was helping someone else.
Stood up at the return counter only to have another â€ścustomerâ€ť jump the line. The employee behind the desk made no attempt to explain or apologize. The customer was beyond rude, telling me â€śI didnâ€™t know the situationâ€ť.Â She was right I didnâ€™t but instead of giving me stink attitude she could have explained but whatever.Â The last straw came when she actually started cashing out her cart full ofÂ purchases.
After 5+ minutes a cashier took me to a sales counter to do my return.
While passing by the returns desk on my way out it was made known to me that the â€ścustomerâ€ť that jumped the line is actually an employee of the store.
I am not impressed.
I emailed BB&B to let them know about this situation.Â Heard back from the district sales manager who thanked me for informing them of this need to re-train their staff.Â And that was it.Â In the past other companies have offered me discounts or gift cards â€¦ so I am still not impressed.