By Dave MacGowan
Adobe Photoshop Elements 9 is a great product. Unfortunately, my experience with Staples leads me to believe that they cannot be trusted.
I bought the product from a local Staples store for a super price of around $60. The price was even better considering the promise on the outside of the box of an additional $20 rebate. It was only after going through the major job of installing the software,that I discovered the small print on the rebate form packed INSIDE the box. Please note that I said “INSIDE the box.|
Basically, the rebate was not available for purchases made from Staples (and a couple other retailers). Despite 2 emails to Staples customers relations about this apparent ????? I have waited more than 2 weeks and have not received an answer other than the automated answer saying I would receive a response soon.
An honest mistake? Probably. But to refuse to deal with their mistake is inexcusable. Staples obviously doesn’t place much value on their reputation.