I ordered a gift basket for a friend in the states, I asked for it to be delivered on July 31st ( his birthday) and even paid extra to have to delivered that day. In total I was charged around $81.00 for the gift basket. It never showed up. I called on August 2nd to find out what went on, and who was responsible for the mix up. The women I talked to was RUDE, I did not get an apology from her and she was yelling at me over the phone. I asked her who was responsible for the mistake because I would like to find out what happened. She said it was her company’s mistake and that she was the manager. When I told her I was unhappy with what had happened and asked what was going to be done for me she said “I already told you I was giving you the money back and cancelling the order and that is all I’m doing.”
I think I should have received my refund without the hassle she gave me, and also I think the product should have been sent to my friend and no charge to me. I cannot believe the way this “manager” talked to me. Find another website to order your flowers/gift baskets from; this company is a waste of time.
PS. I’m STILL waiting for the money to be put back on my credit card.