By Dan

KEEP AWAY BY ALL MEANS…..
I went to their store to have an estimate made on a coach and loveseat that where damaged in a flooding because my insurance adjuster needed the approximate replacement price.
Once I got there the sales rep. was polite and made me an estimate according to the specifications of the damaged furniture as asked and I told her that I would come back to purchase the items once I get the approval from my insurance company.
Both loveseat and sofa where very high grade leather, which was mentioned to the saleswoman, but once I got back to buy the items, she told me the price was much higher and the model chosen was not made in this grade of leather!!!
She would NOT ADMIT that she made a mistake, did not offer to call my insurance to clarify the ‘huge difference in price” and did not even offer some type of compensation … no need to mention that I was furious and told her I would need time now to clarify the mistake to my insurance company.
By the way she did make sure to tell me that when I come back to be sure the sale is in her name or to check to see if she works the day I would come back!!!
Once I got home I wanted to check out the written estimate before sending it out to my insurer. Again, the price written down and price mentioned in store where different, a new mistake (she wrote down the total difference between a grade 3000 leather versus a grade 6000 was 50$ total…. which is in fact over 2500$ as mentioned in store… now again I couldn’t give this new estimate to my insurance…
I got fed up of going there so finally bought the set and extra furniture elsewhere and now the downside is I have to assume the price difference which is over 3000$ total having nothing to present to my insurer whom originally wanted me to go shop at Brault & Martineau, store that I do not shop in (Cheap, Cheap, no quality and horrible service type of store!!!) and if you ever have to deal with an insurer it is a real hassle to try to tell them that the price you had given them as an estimate suddenly doubled!!!

By MarieFrance

I bought 4 vouchers for Oggi restaurant here in Montreal - 1 for myself and 3 as gifts, late last year.

I myself managed to redeem mine, but when the others tried calling to make reservations, there was never any answer and the voicemail was full. I went there in person and they are shut down.

I emailed TeamBuy to get a refund, but all they could do, they said, was credit me in my TeamBuy account (which does not help me since I do not buy from them regularly and I now have to give 75$ back to the 3 people I bought for).

I called customer service thinking it would be best to talk live - but was told they could not do anything else except put a credit in my account!!!

How disappointing. I cannot believe they won’t refund the customers who bought a voucher for a merchant who shut down - that is ludicrous. I will use up my vouchers (because I have to) - but I will NEVER buy from them again.

By Jslo

I booked 1 room for 1 night in Orlando through the website, and when I arrived at this hotel, i was informed that I had booked 2 rooms…. so they cancelled the extra room and gave me a confirmation cancellation number so that I could inform sell of vacations that this has happened.  When I returned home to my credit card statement I noticed that indeed I was charged for 2 rooms, and I called sell of vacations.  This was in February, it is now April and I still have not had the situation resolved- which I believe is very easy to solve credit my card!  I will never book sell of vacations again and I will not recommend them!  The salesperson I dealt with is Mike Nguyen and he is not very helpful….

By Eric

I ordered four toners and when I received them, 2 were no good because of the poor packing. Requested replacements and was told they would be sent. Got one out of the two and have been waiting two days for an answer to where the second one is and when I will get it. Last place I would recommend.

By Evan

I ordered a uniform from Image solutions Torrance and I was told that I will be getting my order delivered within 7-10 days. I didn’t got my order and I just called their customer care to know the status of my order. And the reply I got from them was that the product could not be delivered because it was out of stock, and they told me that I’ll have to order something else from them.

Poor customer service. Poor inventory.

By: SimplyS.

DealFind doesn’t live up to its “The dealfind promise, ” Nothing is more important to us than ensuring all of our customers are happy.
If you feel disappointed with any­thing you bought from Dealfind, let us know within 30 days and we’ll return your purchase - it’s that easy.

The first representative insisted I had misread the print and that the vendor did nothing wrong.

The second representative promised to look into it and offer a full refund since the vendor did not honor the voucher

The third representative is willing to offer a partial return, because dealfind never refunds used vouchers.

But the dealfind refunds sections makes no mention of used/unused vouchers.  I had purchased quiet a few vouchers from them because I believed in their guarantee.

And if they cant honor their end, how can you expect the vendors to do their part.

By Lm.

My fiance and I purchased our new car at Pathway Hyundai in Orleans - but now wish we hadn’t. The saleswoman, Laura, was friendly and very helpful, but that’s unfortunately where the praise for Pathway ends. The sales manager that came to talk to us during the financial negotiations was painful to deal with. We had originally stopped by just to get a price quote, however we ended up being pressured and guilt-ed into buying a car that night. We were told by the sales manager that we had already taken up so much of the saleswoman’s time, and his time, that we couldn’t dare leave and look elsewhere. We were also lied to about the cars in stock at another Hyundai dealership nearby (which we had already made an appointment at for a test drive the next night, so we knew that they had the car we wanted in stock). Finally, the sales manager, who had spent 5 minutes putting down this other Hyundai dealership, essentially threatened that if we didn’t buy a car from him, he would call
the other dealership and tell them not to sell us a car. He claimed that this was a strategy that he had used before. After about half an hour of private deliberations, my fiance and I finally decided that, against our better judgment, we were so worn down by the whole process that we just wanted to get it over with and buy the car rather than have to go through the whole thing again elsewhere. After making that decision, we proceeded to wait around for an hour for a finance manager, to finalize our financial information. At 8:45pm we finally opted to go home and to return the next day.
The next day, after another hour of waiting, we finally met with the finance manager. He was pleasant - for the first sixty seconds. Once he launched into his spiel about the types of warranties and products we should buy from him, and realized that we weren’t interested, he quickly turned hostile. He refused to look me in the eye or address me directly, which as a woman, I found incredibly offensive. Once we finally told him we weren’t interested in any of the extras, he printed out a form for us to sign, threw it onto the table in front of us, and said to my fiance to sign it “and to have her sign it too” (referring to me). He was incredibly rude and short with us for the rest of our appointment. It was very awkward, and I am still offended, weeks later, about how he treated us (especially me, his female client).
Last week, 3 weeks after our car purchase, we heard from Pathway’s General Manager. He seemed sincere in his apology, and upset with how we had been treated. He talked to both my fiance and I, and asked what he could do to gain back our trust and business. We promised to call him back the next day after we’d had a chance to discuss things privately. We called the next day and left him a message - yet, a week later, we haven’t heard back from him (we even tried him again yesterday, and left him another message, to give him one more chance. Still nothing). It seems like he has inadvertently proved the very point that he was trying so desperately to disprove - that the customer service at Pathway Hyundai is absolutely despicable. Please learn from our mistake - there are far too many other Hyundai dealerships in Ottawa/Orleans for you to waste your time, or money, at Pathway Hyundai.

Five months ago I booked a flight to the Dominican Republic for my self and my husbands 20th Wedding Anniversary. I was informed on Feb.17 2012, after Sunquest Vacations took full payment for this vacation package, that they would have to cancel our all inclusive Vacation.
This is the explanation they gave me:
“DUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THISDUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THIS INCONVENIENCE ALL PASSENGERS WILL RECEIVE $100.00 FTV P/P
**OPTIONS**|CHANGE-DATE/DEST/HTL-AT SYSTEM RATE|CANCEL WITH FULL REFUND|”

This Customer service is unacceptable. Vacation times for a couple to  coordinate together is extremely difficult.We where also going to meet our best friends in the Dominican and enjoy a week with them without our children.  We also had to arrange child-minding for our time away.

So all Sunquest Vacations wants to give me for this major
INCONVENIENCE is  a $100 Travel Voucher per passenger, and a full refund in which I haven’t seen credited on my credit card yet! I have called the company a number of times and I am not getting anywhere with them! Has anyone had a similar experience with Sunquest Vacations?  Please Help!

I purchased a wagjag for the Elite Dog paw for my 4 year old Golden Retriever. It included a bath, grooming (cut/trim) and nails trimmed. It cost $34 - seemed like a great price for a large dog! I called to make the appointment and the lady (owner and sole operator) Sherry was very cold and short with me, but I wrote it off to her either having a bad day or being flustered with being busy and taking calls/booking appointments, etc. I didn’t think anything of it until I brought my dog in. He is a very friendly and loving dog. If anything knows anything about Golden’s - they are very smart, have tons of personality and can read people well. My dog was excited to go into the pet store as he is with Petsmart and others, but hesitated when he met Sherry which I thought was odd. He has been groomed many times before and had his nails clipped, etc and never caused a problem. He got very anxious around her and I hesitated to leave, but she said it’s always worse when owners stay. Ive ever experienced an issue like this before so I left. I was browsing the store and overheard her getting frustrated with him to get on the grooming table. I did tell her that he would do anything for a treat, but I did not see ANY treats in the “salon.” Then I heard a loud noise and I thought she tried to pick him up (which he doesn’t mind, I do all the time) and dropped him and knocked something over. I’m almost positive I heard her say “a**hole.” So, she slams the door, he is barking and she storms to the front of the pet store, past me and asks one of the clerks for her help. I asked her if he was giving her a problem and she just roller her eyes and huffed at me. I followed her back to the salon and my poor dog was crying and was so upset. She said he had knocked the grooming table over. I asked her if she wanted me to stay with him to help her and she said no. I offered to get treats from my car so she could offer him those and she said no. I really didn’t know what to
do at that point - I felt very uncomfortable. I left and stayed close to the wall of toys that backed on to the salon so I could hear her. I heard her say to my dog in a nasty tone: “This is very expensive equipment” and I am again almost positive I heard her call him an idiot! Now, regardless if she did call him those inappropriate names or not, she was NOT nurturing at all and shouldn’t have used that tone with him because I’m sure he sensed her tension. I asked the employees at the front if they had good reviews about her and they said yes - no complaints so I thought it might have been in my head and I was overreacting. So I left (urgh!). I couldn’t stop thinking about her and my poor dog and whether I made the right decision to leave him or not. She said it would be an hour and a half, but called me in 50 minutes. When I got there, he was lying down and didn’t look as distressed as before. Again, she was very cold with me and my dog. I had asked her to trim him like the
usual Golden style and I had commented that his tail was particularly in need of grooming. I looked at him and he was extremely fluffy and asked if he was just washed? She replied very defensively: “Yes, I did everything” and I said okay great, thank you. Then, I noticed his tail - the slightest trim had been taken on his tail and I was not happy with it. I politely asked her if she could trim some more off his tail and she replied defensively again that I never specified. I said that I did and she huffed and proceeded. I was gently holding and petting my dog and he sat down halfway through her trimming and she roughly grabbed half of his body and propped up his back legs and said: “stand up!” I was so incredibly taken back by her behavior and actions - I will most definitely never return and wanted to warn others about the service that I received. While she did a decent job on his grooming, I would never put my dog or myself through that experience with her again! ALSO, s
he never did ask me for or look at the Rabies document I had for my dog which indicates that she does not check to ensure her clients have this up to date which is very concerning for the health of pets! *Please comment if you have brought your dog here before and provide any insight to the service you received as I am curious to what others thought! Thanks very much!

Hello all, I hope 2012 is treating you well thus far.

Please keep submitting your wonderful store reviews.  Remember to include as many details as possible.

Please when leaving comments keep the language clean so your comment doesn’t have to await moderation.

I recently moved further north, to a remote little area not well populated.  In fact, my house doesn’t even have phone jacks and the township doesn’t even plow to my driveway on my road in the winter!  Enough said.  I opted for a Rogers Rocket Hub, to provide me with both telephone and internet capabilities.

Thankfully, we are on enough of a hill, that the service works (not too bad, but with some more tweaking at the company level, we’ll get this working even better).  It’s not bad though.

The first bill arrived yesterday.  It was over $300!  I just about ditched the van!  I was in shock!

The breakdown, so you can keep up to speed with me:  $20 for unlimited long distance.  So, I wasn’t charged for anything like that.  And, my regular Flex-Rate plan for internet, depends on usage.  But, what’s this DL (download) with a company which offers ring tones!  Over $117.  And text messaging?  I don’t have text messaging and I don’t have ring tones. (the balance was for part of one month, and advance on the next).

So what happened?  The phone number assigned to me, only a few weeks ago to my Rocket Hub phone number, was formerly somebody else’s cell phone number.  Believe it or not, the cell phone number which the former person had, was only out of service about THREE WEEKS!

This meant, that every service, premium or otherwise, which the person had before me subscribed too, was following the number!  It went right to the next owner of the phone number, which is ME!

Believe it or not, it is true.  I have the bill to back it up.  It is even written on the actual Rogers bill, the third party (a website and 877 phone number) to contact them.

When we contacted the 877 number, the lady on the other end was VERY helpful and acknowledged that there ‘could be’ an error, and she was ‘refunding me $20 to cover the cost.’  But wait a minute, the cost was over $117, how was $20 going to cover the cost?

She simply said, that was the best she could offer, but what she couldn’t understand was ‘how it could be $117, because their services only bill at a rate of $10 to $13 per MONTH!’  So, the best she could refund, was what she considered about two months worth of services, at $10/month.  Just trying to please the customer.

So, back to Rogers.  We called them back, and to this point, they were only willing to reduce the erroneous charge by 50%.  I said to the very patient Rogers employee, “you don’t understand, YOU (meaning Rogers) and I, are being billed, by a third party company, for charges YOU can’t explain and you are not wondering who, what, when, how, and why this could be happening?”  I said, “you know Rogers may be able to take a loss of $50 odd dollars, but that’s groceries for my family! and I can’t afford to have this happen or be repeated!”  He was patient, I have to admit.  I was not yelling at him, but I was very frustrated.  When we called back, the Roger’s employee, ‘this time’ we called, KNEW EXACTLY about this type of charge (how interesting, that one employee knew and the other had me on hold for near an hour, trying to get some help, in order to assist me!).  The second employee, QUICKLY gave me a complete reversal of ALL funds from the third party.  AND looked to next month
s bill, and found charges that would be added to then, as well.  (she took next months third party charges off already!)  Then, I requested my phone number be changed to one that has not been in use for a longer period of time.

Bottom line #1:  when being assigned a phone number, ASK when it was last in use.  Get one that is VERY old, to avoid this nightmare!

Bottom line #2: Read your bills very closely!  This third party, appeared like a ‘normal’ charge on this bill.  Had this not been my first bill, I may have not noticed it… but I was waiting to see the cost of operating the Hub; so I was scrutinizing more carefully.

Bottom line #3:  Don’t take the first deal that a company offers you.  The 50% was NOT okay.  100% was what was appropriate… if you are entitled to a refund, get the entire amount, don’t settle because someone isn’t “authorized” to give you more back.  If it’s your money, and there is no doubt about that, then get the supervisor if you need to.  Money is not free, don’t let a big company weasel their way to keeping what is yours.  (and Rogers was not trying to weasel this time, it was simply that this person didn’t have authority to place more of a credit on my bill; so he said.  I try to remain non-confrontational about it).

Bottom line #4:  Share with your friends about this story, because they may be paying for something that they really aren’t using!

I am very happy with the service which both companies provided, both the third party, and Rogers.  I was patient with them both, and they worked to get this fixed.

If you require more information, because you have seen something on your Rogers bill show up and you think that this all sounds familiar; please message me, and I will be happy to confirm if that is the same company.  I don’t want to give them extra press or advertise their name.

Best wishes, happy savings.

P.S.  The first employee at Rogers also admitted, his findings into this matter proved that this service wasn’t even able to be utilized on the Rogers Hub.  That’s because it was for a cell phone number!  Not, a regular phone number.  The thing is, that the Rocket Hub, is wireless.  So, that means you are being assigned a number which ‘could have been’ a cell phone number in the past… because technically; it’s not a land line.

If you are considering a Rocket Hub, I can tell you that it works and I am in the middle of no where.  I run my computer (wireless) off of it to power the internet and my cordless phones.  They plug into the Hub itself and everything is cordless (except where it plugs the main parts into the Hub and wall outlet).  So, there is alternative to long distance for phone calls.  All Canada, $20 a month, unlimited.  not a bad deal; given that EVERYONE is now long distance to me!  LOL

I brought my car into the Capilano store in Edmonton, asking them to check out noisy rear end possibly the rear wheel bearings. They charged me $ 42.40 for the diagnosis
and said both bearing need to be replaced. So I told to replace them upon pickup I paid and left, with the same noise I had when I came. I booked a appointment with Costco to rotate my tires only to find the now the noise was in the front instead of the rear. I had been taken advantage of by Canadian Tire, wonderful doesn’t anybody provide honest work for an honest dollar anymore.?
I took it there in good faith and they took me in bad faith, thanks.
I go to see the manager Ray who says he will refund me the labor costs of $ 148.50 but not the diagnostic charge of $ 48.40  does that make sense to you ?
So now I am waiting until somebody hopefully  from CANADIAN TIRE  will contact me to wake me up from this NIGHTMARE. I will keep you updated, thanks for lending me your ear.

I purchased a 25 Cu Ft refrigerator from Sears Canada Yorkdale Store in September, which was too deep for my cabinet space. I then purchased a counter depth one 20.9 Cu ft from Sears to replace the big one day later. The first fridge was delivered and setup by two small Indian guys. Two bigger Black guys showed three weeks later and said they could not pick up the old one and deliver and setup the new smaller fridge because it was too big. They said that it was a three man job and it was the first day on the job for one of the delivery guys
My complaint is specifically the way this whole thing was handled. I was told that the new fridge would be delivered on Friday Sept 24th. It was not because it arrived at the warehouse too late. I was then told that it will be delivered on Tuesday, Sept 28th between 5 and 9 p.m. The truck came at 3 p.m. and left. The delivery was then scheduled for Oct 2nd and, you guess right! The delivery still was not completed. Now they are asking me to take another day off on Wednesday Oct 6th. Is FOUR Days off for an appliance delivery a reasonable expectation?

By Tresmom

I love the Scrubbing Bubbles Power Sprayer. I have had no troubles except with my last bottle there is 1/4 cleaner left and I can’t get it out! I called the Customer Care Dept. and they were so nice! They are sending me a product refund, were very courteous but dissappointing news…. they no longer carry this product in the U.S. I really hope they don’t discontinue it in Canada as well.