I frequently buy those “make your own pizza” kits with the shells already made as a semi-frugal way of having a “date” night; the BF loves pizza and I just won’t pay $25 for one I can make at home for Â less than $5!
I purchased a package of shells at the Queens Quay store and didn’t notice, until I had already cooked it and we were eating, that it had large spots of grey mold on the bottom of one of the shells (which are concealed by a cardboard insert until you open them). Â :(
I keep my receipts for everything, and decided to call customer service to let them know, and to see what they would do. Â They were just as nice as pie, and apologized profusely. Â I told them I wouldn’t be able to get back to the store for almost a month (not having a car is a bit of a pain sometimes) and they told me not to worry about that, they’d refund my money whenever I came in.
I kept the little cardboard insert to show to them (it had little bits of grey fuzz that I hadn’t noticed when I took the shell out) to prove it, and when I showed it to them, the CSR said, you didn’t need to bring that to us, we would have believed you without it!
The whole process took less than two minutes and I was on my way with my $3.99, and I will definitely continue to shop there because they were so great.