I purchase a charcoal smoker, when I went to assemble the main drum was dented, the top would not go on properly.
Took the smoker to the store, they give me a refund and I went and purchase another one (I had a party the next day really needed a smoker) got home started to assembled the second smoker and 2 parts were missing
I got this box from the shelf myself, whent back to the store explain the situation and the employee told me he would give me a refund and I could get another box from the shelf. I refuse - told him that all boxes on the shelf were open and properly returns because of defects, I asked him to give me the missing parts from the smoker that I return earlier, He went to the back of the store and give me missing parts.
Needless to say I will not go to Lowes anytime soon, I did not like my experience, the employees were very helpfull, the problem is, return items should be sent to the mfg. not back on the shelf.
I don’t live close to the store so it took me a good 20 minutes each time to return these items. And since I can’t lift anything heavy I had to get my son to go with me.