London Drugs in Richmond BC, Granville and # 3 Road.
Today I went to buy vitamins because they were on sale. ¬†I saw a “special” posted on the shelf which said buy 3 bottles and you will earn a $10 LD gift card. ¬†Good job, LD is doing their best to draw in customers. ¬†Little does their headquarters know their cashiers are driving their customers away on the other end. ¬†How? ¬†When I went to pay, I asked if I may immediately use the gift card towards more merchandise I wanted to buy today. ¬†”No” said the teenager, without further explaining why. ¬†I asked again, “No”. ¬†That’s all. ¬†What a stupid answer. ¬†Then it turned out the 3 bottles I selected were the wrong combination and the total was more than I expected. ¬†So I said: “I will go back to the pharmacy dept and select the right combo.” ¬†The teenager rung up the customer behind me and put a “Stop” sign for her checkout line. ¬†I thought maybe she was rude and unhelpful because she was in a hurry to clock out.
After I corrected my vitamin selection, I made sure I went to a different cashier. ¬†This time an older woman. ¬†Same answer “no, you cannot use the card now”. ¬†”Why? I have other purchases today. ¬†When is the earliest I can use the $10 gift card?” ¬†”The card will be activated tomorrow. ¬†But you have up to a year to use it.” ¬†”Oh, now I see”. ¬†Her explanation tone was not very friendly either but at least I squeezed that extra little bit of info out of her.
I am an educated & confident person and stood up for myself by asking questions. ¬†Can you imagine someone with weaker command of English, or older seniors who are easily confused or embarrased?
LD cashiers must learn that their jobs (ie paycheck & livelihood) hinges on helpful customer service. ¬†Customers are not always right but *you* are here to help them. ¬†When customers stop coming to LD, your store will close and you will be laidoff!
I will tell all my friends and families about the poor customer service and bad attitudes of these cashiers. ¬†I hope their customer service karmas catch up with them. ¬†I hope they & their families receive bad service themselves so they know what it feels to be on the receiving end. ¬†When LD starts using self-service checkouts in LD, you will learn your lessons. ¬†Too late!!