by Sea Hag
My Sears Kenmore Front Â Loading washer needs service under warranty. First, I phone the 800 number to be told that it will be at least a 15 minute wait. It was. Meanwhile I grab my cell phone & call local store to complain about the wait to ANYONE. After listening to an advertisement & then going thorugh the push this number and that one, after some 10 rings an employee finally transfers me to a suitable manager - BUT have to leave a voice message which I did. After about 17 minutes, I get transferred to a ringing extension, then dead silence - have I been cut off? I had to move now to another floor where I had my applicance information & did not hang up although I did think I was now cut off. Whew - someone answered & apologized for long wait saying they were short staffed. The short story is that I have an appointment (servce person will call to confirm approx time) on Friday. This is Monday. I do mega loads of laundry in a week - this is acceptable service? And we haven’tÂ even got to Friday - will they have to order parts? So I am left in a quandary, do I call my usual wonderful service folks, Dependable Applicances in Kingston, who will likely be able to get here today or tomorrow latest to determine the problem or wait for Friday & take my laundry to the laundromat (not close). This is not my first complaint with Sears service but I have work to do NOW.