What a shame… I was such an advocate of shopping online but now? Well now I have the “horror” story to tell. I bought two pairs of boots of Sheepskin and things online, splashing out because I’ve been wearing mukluks for years and they are worth the investment. I spent 400 dollars plus 64.99 shipping.
The boots arrived, I’d ordered a 9 based on the measurements provided on sheepskin and things website. Anyway they were massive on me, like four sizes too big. Really crazy. So I called the company. They said “Sure just pop em back to us and we’ll send new ones out” - thats the usual attitude of american and uk companies which I normally deal with so I thought nothing of it and did so.
Then they emailed me telling me that they had attempted to charge my card with 120 dollars but it had been declined. I was so shocked that this was being done without my permission and said they had no right and what on earth was it for. They said “restocking fee” and shipping. I said shipping is okay but no way was I paying a restocking fee. They didn’t reply and after a couple of months with me emailing a couple of times a week eventually I had to get help.
The BBB in canada got on to them for me and then I got an email saying “We are waiting for your payment” so I of course replied saying I wanted a full refund now. They ignored me again for weeks. Eventually out of the blue, and obviously after the BBB tried again, I suddenly got a refund notice. The refund notice said refund 481CAD but the actual refund I received was only 356CAD. So they have taken the restocking fee anyway of 120 dollars.
So basically it cost me 120 dollars for nothing. Online shopping is never like this, even on ebay. No quibble is usually the way business is done now, but this company hold you to ransom - ie you send the boots back and they want more money whichever route you take.
The customer service is APPALLING, they don’t sign off and say things like “we’re not open 24 hours a day so you can wait” etc. Just acting like assholes, not like a business at all. I get the impression this is a half assed operation from someones dorm room or something. You are not guaranteed to either get what you ordered OR to even get money back. I wish I’d never come across this company. They are criminals.
I am still trying to get my refund, the latest they are saying they will report me to the authorities for harrassment. Harrassment? Yeah trying to get my money back from a gang of thieves. Nasty nasty thieves.
DO NOT BUY FROM THEM. AVOID AT ALL COSTS. NOT A REAL BUSINESS. SOME SORT OF STUDENT RACKET.