So this past Sunday (Nov 13th) i went into WalMart @ Square One to get some paint and supplies. While waiting for my paint to get mixed, this other customer was questioning the WalMart employee about varnish. And that he wanted the employee to open the tub of varnish so he could see the colour. He didn’t like the colour so the employee put the cap back on, and while hammering it closed, it splashed all over my face and on my Nike jacket. I’m fuming at this stage and just ask for my paint and head to Customer Service. Spoke to Ivona (MOD), who said WalMart will pay to have it cleaned. But it clearly says on the instructions of the jacket - DO NOT DRY CLEAN. So i told her that and the only way to clean this jacket is to put it in the wash and there’s no way these oil marks are going to come off. Anyways i was told to price out the jacket. So i went home put the jacket in the wash to see if the marks will come out and no it didn’t. I found a similar jacket at the Nike store as t
he one i have was bought a year ago. I printed it and returned to the store the following day (Mon 14th). Cost of the jacket is $200 + HST. Waited 30mins for a Manager. Paula comes down to talk to me..No Hello, or sorry to hear what happened..just rudeness..So i give her the printout and she says they can only pay $100 as the jacket depreciated in value..I tell her that aint my problem and the fact that WalMart messed up my jacket it needs to be replaced. And the cost is $200 + HST. I give her my contact details and she promises to have someone call me the next day - Tues the 15th. I wait until 4pm and no one calls. I call them and speak to Brenda, she says that i will have to give them my jacket and they will give me $150 for a new one. But wait, the one costs $200 + HST, so why should i be at a loss? Again i’m told that the jacket decreased in value. So now from $100 it went up to $150??? They think i’m an idiot..So i tell Brenda that that is unacceptable..So i filed a com
plaint with the Head Office and waiting for a response…I don’t think it’s fair that i only get paid a fraction of the cost of a new jacket. The jacket has sentimental value (given to me by my Mom) so why should i give it to them..Do you guys agree?