I bought a pack of Duracell AAA batteries from the Guildford Mall, Surrey, BC location on Boxing Day. When I opened the package at home and put some in my child’s toy they didn’t work. I then realized they were covered in battery acid and it was burning my hands and there was white powdery acid all inside the package. Tonight I returned them to the store and I wanted to get a new package so I went to the same area I got them from before. I noticed that every package had battery acid leaking in it! It was a big skid of batteries that was located in front of the washrooms/McDonalds area. They all didn’t expire until 2016 but there was obviously something wrong with them. I grabbed several of them to show a cashier. I asked for the store manager and she told me I would have to go to customer service. I stood in line at customer service (long line of returns) and then was told that they couldn’t deal with it, I would have to go to the photo lab. Another cashier told me she would take care of it and tell the photo lab. I did some more shopping and an hour later I went back and noticed that the same skid of batteries were there and that lots of people were still buying them. I told one lady looking at them to not buy them and she looked at her package and put them back. These batteries need to be removed from the store right away! I was very frustrated that nobody could call a manager for me, and I even tried three times to call the phone number listed under the manager at the front of the store but there was no answer.
Also, I realize that it has been a very busy week for all of the stores, but this Walmart is going way down hill. The escalator is constantly out of service, and the woman’s washroom has 2 stalls out of order (including the wheelchair stall) and is a flilthy mess. The store is very dirty and messy. Everything I wanted in their flyer was out of stock (cat litter, Royal Toilet Paper, etc). I wanted to order a ring that wasn’t available in my size and the jewlery department told me they couldn’t help me because the girl that normally works there is away and they don’t know when she will be back. I will no longer shop at this Walmart after my experiences tonight.