With all the negative reviews I think we need to praise good merchants as well. Last week I placed an order with Rickis online. A few days later I received a personal email apologizing that their system has mistakenly said my item was available but wasn’t in stock. Instead of just cancelling my items they searched around and found the item for me in-store and they would be sending it to me purolator no charge. What excellent customer service. Not only did they keep me in the loop but they went above and beyond to find the item for me. Thank you Rickis.com for the excellent personalized service.