By Know better now
Future Shop is a total nightmare.
We purchased a washer & dryer from Future Shop online. I have to say purchased because they took our money immediately. We waited a week to receive a delivery Date..not a delivery, just a delivery date. At the end of 7 full days I cancelled the order as we had paid for 2 large items we were apparently not going to receive. We were told it would be 5-7 days before the credit would be posted….standard. Fine, so we waited. 7 days, 8 days, 9 days. all the time calling future shop “customer service” and getting various answers from “call this number instead” to “please wait another day” to “oh, a supervisor will call you back in 30 minutes, or 1 day or within 48 hours” we could not get an answer as to where our money was.
Finally I called my credit card company to seek a resolution. They immediately approved the charge back as we were charged for goods that were not ever delivered and thankfully I had emails from Future Shop saying we were entitled to our refund. (FYI get it in writing, a phone call means nothing!) It is day 10, I threatened them with our charge back and got a response the same day announcing suddenly our credit was issued. Where was that email a week ago? We shall see if we actually get our money back or if Visa has to take it back from them.
What a horrible business withÂ the absolute worst customer service I have even encountered. I will make it my business to tell anyone and everyone how they took our money, delivered nothing and have up until now not given our 1500$ back.
Its funny, we filed a complaint with the Better Business Bureau and do you know that Future Shop is calling us everyday now to resolve that issue? Funny when the shoe is on the other foot….
They will charge you and good luck getting a credit when you cancel because they are not delivering your purchase. Buyer be warned. This is not a company you want having your credit card number.