My girlfriend and I both went shopping at two different Tommy HilfigerÂ Ottawa, On Canada she had spent over $200 and I spent $155.
The next day I opened my mail to find out American Express had a discount coupon of 20% off when you purchase a minimum of $150. I called the store in the west end at College Square (where I did my purchase) to find out if we had to take the clothes back as well as the receipt to get the discount. They said yes please bring the clothes withÂ and I mentioned my girlfriend had already wrapped hers- so they said no problem they would make an exception for her.
But we decided to shop in the east end of OttawaÂ so I thought we should phone that store to confirm the that we could use the coupon I called and they said we must bring in the clothing and there would be no issue.
When we arrived at the cash the older salesperson that served us (they didn’t have name tags), told us that we couldn’t have the discount cause we had already bought the items the day before, we had to tell him we had called ahead and in a ill mannered attitude he said no one received that phone callÂ so now we were also called liars. We then said ok we will return the items and re buy them with the discount coupon. He said if we returned the items he would re stock them. Through this whole process we were treated with extreme rudeness and he was very unwilling to help out. He was not pleasant and made us feel uncomfortable. He constantly complained and argued that we couldn’t do thisÂ (this is why shopping at the Bay and many other stores so much easier,Â they all do price adjustments).
He finally did the transaction in slow mode to annoy us further.
Another customer was waiting at the cash as well to have his bill corrected as the store had made a mistake 5 minutes ago on his bill - and they insisted he go back to his car to get the sweater even though it was their mistake.
We will not return to this Tommy Hilfiger ever again and will make sure our friends are aware of their attitude. (the attitude of the west end store was the total opposite).