Monthly Archive for August, 2010

2Comments

Flowers Across America ‏Didn’t Deliver

By Mnewstead

I ordered a gift basket for a friend in the states, I asked for it to be delivered on July 31st ( his birthday) and even paid extra to have to delivered that day. In total I was charged around $81.00 for the gift basket. It never showed up. I called on August 2nd to find out what went on, and who was responsible for the mix up. The women I talked to was RUDE, I did not get an apology from her and she was yelling at me over the phone. I asked her who was responsible for the mistake because I would like to find out what happened. She said it was her company’s mistake and that she was the manager. When I told her I was unhappy with what had happened and asked what was going to be done for me she said “I already told you I was giving you the money back and cancelling the order and that is all I’m doing.”

I think I should have received my refund without the hassle she gave me, and also I think the product should have been sent to my friend and no charge to me. I cannot believe the way this “manager” talked to me. Find another website to order your flowers/gift baskets from; this company is a waste of time.

PS. I’m STILL waiting for the money to be put back on my credit card.

18Comments

London Drugs Victoria BC Has Terrible Sales Staff‏

By Nikon

On July 25, 2010 at 7:00 pm, visited London drugs location (41st avenue and Victoria driver, Vancouver, BC) at the camera department, the sales person name is “Steve w.” I was ready to purchase the Nikon d90 package together with bag, battery, and sd card. The total price is about $1500. Since I am spending this kind of money, I decided to ask this sales for a little discount! Guess what this guy was telling me in return! He said ( with a nasty and unprofessional tone) ” I am Not in commission so just goes somewhere else! Do not waste my time” ! I was completely shock to hear that! What a f**king guy! I was so upset and decided to go else where! Th e next day I wrote a complaint letter to LD’s head office and hope they will train their staff in a more professional and more respect their customers! Because of this idiot, LD lost my sales!

41Comments

Canadian Tire Banned Me From Store‏

By Down in the mouth mom

I live in a small town where word of mouth is big. I coordinated the Billy Graham Samaritan’s Purse Christmas Shoe Box gifts - which go to countries worldwide - for this region, including yearly donations from this Canadian Tire for over 12-years.

I go to the largest church in this region & although I am on disability myself - do nothing but try to help others. I shop exclusively at this Canadian Tire & the only credit card I have is Canadian Tire Mastercard & I make my payments @ this store on a weekly basis. I get my car fixed there & have had wonderful relations with the salespeople.

I have gone through a ‘rough patch’ in my life & was trying to return a product perfectly intact & unused, when I was rude to the saleslady. I tried to apologize to no avail & the new manager demanded I step outside where he told me I was banned from the store. I know my behaviour was inconsiderate, but I am so embarrassed & ashamed I cannot sleep. He showed no mercy & really belittled me with his apparent power. I don’t feel I’d want to go back even if I could. I don’t feel writing their Head Office or talking to owner would help.

Anyone’s comments or suggestions would be most welcomed. Am I completely alone in this experience?

2Comments

Serenity Apparel in Saskatoon, SK‏: Amazing Service!

By Kim/cdnchk

I should start this by stating that I imagine I’ve been so accustomed to mediocre customer service for such a long time that I’m just bowled over by the fantastic customer service I received at this small business on 2nd Avenue in Downtown Saskatoon. And for the record, I’m not shilling for them; I just had such a great experience there that I’m still smiling and can’t stop talking about how great they are!

Serenity Apparel is an independently owned yoga wear, casual fashion and athletic apparel for men and women store located in downtown Saskatoon. Their store is located in the former Hub City Collectibles building, and they are looking at opening another location in the Centre Mall sometime in mid August or so until the end of December as a trial run.

This is a slightly long-ish story, so bear with me; it totally adds to the whole experience I had with Diane (the owner of the business) and Serenity.

I had seen their advertisements in the local paper for a while, but I’ve always been a bit lazy about going downtown. The parking, the busy, the whole having to leave the safety and familiarity of my suburban bosom was just not worth the hassle. (I know, I know, it’s just Saskatoon. But add to this my not “needing” stuff and my non-shopping moods and it’s just so easy to stay at home.) Fortunately (or unfortunately, depending on how you look at it), the Annual Second Avenue Sidewalk Sale allowed me the excuse/opportunity to visit the store and check out its merchandise. I was there with a friend, who was also reluctant to acquire more stuff.

It was a busy day, as it was the first of a three day sale event that stretched three city blocks and a bit more. We’ll cut through some of the non-essentials now and get to the end of that day’s events/haul. I purchased two pairs of pants of the same style pant (in two different sizes for now and post-weight loss) and a top for running, while my friend purchased one pair of the same pants I purchased. We will note that due to these items being 70% off the regular price, they were a final sale, and not eligible for exchange, refund or any of that. We decided that since the pants legs were a touch too long for both of us, I’d hem them after washing.

Washing and hemming done and pants delivered to their respective owners later, I decided to put on one of the pairs of pants (the now size) and go for a morning run. Well, suffice it to say, I couldn’t run, since the pants were too loose and kept slipping off my hips. I went home, checked the paper tag, and saw that they were the correct size. Yet when I checked the tag inside the pants, it turned out the pants were an entire size too large for me (and thus not the size stated on the paper tag). This was completely unexpected, since it is customary that the pants size should match the size on the paper price tag.

Now imagine my consternation when I thought of how I could not wear these pants, and could not yet wear the smaller size because I have not slimmed down enough yet. I thought I was stuck with a pair of pants that I could not wear, though really the fault could not be said was solely my own. I decided to give the store a call and see if there was anything that could be done, thought I did not think anything could be done, since these were final sale items.

I spoke to Diane, and she was very understanding. We concluded that the tagging was factory error. She then stated that I could come in any time and that she would replace the wrong sized pants I had with one of the correct size. This was very unexpected, but was a pleasant development.

So off I went today, since I had other errands to run in that area. I walked in, and stated that I had called the day previous. Diane recognized the situation at once, and after looking over the receipt and the offending (! haha) pants, she led me to another rack and helped me pick out some pants to try. I tried one pair in black and purple on, and it was perfect. I couldn’t decide between the black and purple and the black and green, though they were the same style. Diane then generously declared that she wanted me to have both, since she felt so bad about the sizing (though I stress that it was no fault of hers, her employees or her store) and factory error as well as the hassle that I had to go through.

I had to dash, as I had to go run some other errands and make a trip to the airport, otherwise I’d have picked up some more items. But having received such great customer service at this store, I know I’ll be back. I heartily recommend this store to everyone here, and to all of my friends and family. Diane demonstrated that her customers are important to her, and she went above and beyond to provide satisfaction. Though the fault with the sizing was not hers, she was willing to make amends and ensure that a first time customer was satisfied with her purchases and thus would become a repeat customer.

Diane and Serenity Apparel obviously know the importance of customer service and satisfaction. I encourage you to visit and check out the merchandise and see what a wonderful shopping experience can be like!

9Comments

Toonie Pizza North York ON:Terrible Food and Customer Service!‏

By Steven

Despite a previous bad experience at Toonie Pizza, my family wanted to give this local business another chance. However, our recent visit to Toonie Pizza was disappointing and frustrating. We had placed a pick up order of their Toonie Classic™ in addition to a large pick up special. Unfortunately, we had not checked our order when we picked it up, which in hindsight was our mistake. When we arrived home, we realized we were missing two toppings on our pizzas, as well as, a root beer. I immediately called Toonie Pizza in hopes of identifying how this mistake was made. The woman who answered my call did not attempt to resolve the issue. Through her yelling, she had the audacity to blame the mistake on me. Instead of arguing with her, I requested to speak with a manager or the owner. I was informed he would call me, but despite several days, I have not received any call. It became clear Toonie Pizza does not care for their customers.

Not only was the customer service disappointing, so was the food. The pizzas were of terrible quality; the crust was chewy and bland, while the toppings were sparse and did not taste fresh. I guess you do get what you pay for. Never again will we be visiting this establishment.