Ups Canada: Great Experience

By Wendymac

Like many people who have home businesses, I have a mailbox for business purposes that allows me to have an address that reads “Suite XXX.” It looks more professional than a home address with an office in the garage…which is my reality. So I was upset when my UPS mailbox store put a notice in my box saying that I would have to notify everyone that my address was changing to read PMS XXX. The notice came from UPS headquarters and it blamed the Post Office and new “sorting requirement” for the change in policy

I called UPS headquarters to ask for the notification of new policy that they had received from Canada Post because I wanted to complain and to get clarification — e.g. could I put a # sign rather than PMS in front of the mailbox number? They were wretched in terms of how long it took to respond, the vagueness of their response and the fact that, ultimately, they passed my query off to the local mailbox as a “complaint” and a complaint against them. I like my local UPS store manager! She is great and eccentric and always friendly.  I resent headquarters for making tension where none exists.

Anyway, I called Canada Post and talked to a very pleasant man who knew nothing of the new sorting policy. He looked into the matter and called me back the same day to say that no one at Canada Post knew anything about demanding PMS on post office boxes. So it was entirely a decision of UPS headquarters who outright lied about the reason for that decision.

My local UPS manager was terrific. She wrote a scathing letter to headquarters, advocating for people like me who have home businesses. Yeah her!

BTW, UPS has retracted the demand for PMS on addresses. I know because she put a copy of it in my box. I like this woman.  Whew. Do you know how many people/businesses I would have had to contact to correct mailing addresses?

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