We recently went to DisneyWorld (Wife and 2 kids(3 and 5). We had a great time, great weather, great condo we rented. One thing that I loved about Disney is that when something goes wrong they fix it right away to minimize customer frustration. I think most people realize that companies, etc will make mistakes and accidents happen, but it is how they handle them is where a lot of companies screw up. I have 2 examples at Disney where they fixed the problems. The Tram we were waiting for broke down, they quickly called for another one, took the broke one away, and it minimized the delay. Still we had a few people grumble that it took too long, but I was impressed that it only took 5 mins or so. The next example was with their Beauty and the Beast show at Hollywood Studios. We got to the show about 11:15 for and 11:30 show to get a good seat. We got a pretty good seat and waited, my daughter who is 3 was very excited to see the show. At 11:35 they announced that the show was can
celled due to âtechnical difficultiesâ. We heard a few tears from some kids, including ours as we started to leave the seats. Then the curtain pulled back and the whole cast was there and waved to the crowd for the length of playing the song âBeauty and the Beastâ 2 times. My daughter beamed seeing the characters and most of the kids seemed ok with the cancellation. Again a few of the parents complained, but I thought Disney made the best out of a bad situation. Some companies can learn from Disney that some of the little things do make a difference. I know Disney gets a lot of slack with the release of their DVDâs, etc but with running a big company you still need to pay attention to the little details to make the customers happy.