I have been a customer of The Real Canadian Superstore since it opened in Alberta.Â My son & I were in store # 1566 on July 9, 2009 & upon leaving the store my son was stopped by a gentleman at the exit door.Â My son was taken back by this as we have never been stopped leaving one of your stores before.Â I have to admit that my son is not subtle & develops a rude attitude very quickly so when he was asked to stop, he basically stated â€śWhat the f— for?â€ťÂ The gentleman asked him for the receipt.Â My son attempted to keep walking & he was again asked for the receipt.Â At this point, my son yelled at me as I had already walked through the exit door.Â I passed the receipt through the small opening left as the door was closing & then opened the door manually & went to stand beside the gentleman.Â I did not hear what my son said but Iâ€™m sure that he was rude & the gentlemen looked at him & said â€śIf you donâ€™t like it, donâ€™t come backâ€ť.Â Even though I had not heard what my son had said, I definitely heard this gentleman tell my son not to come back.Â When I challenged him on this statement & the way he was talking to my son he told me â€śIf you donâ€™t like it donâ€™t come backâ€ťÂ At that point, I was infuriated at the lack of respect & customer relation skills of this gentleman so I took my receipt out of his hand & left the store.
On July 10, 2009 I returned to this store with my daughter to speak to the store manager regarding the incident the day before.Â I was disgusted to find out that the gentleman that I had dealt with on July 9, 2009 was actually the store manager.Â Â I attempted to speak to him about how he had treated my son & I the previous day.Â As I started to speak, he interrupted me & told me that I did not hear the whole initial conversation with my son.Â I then stated to him that I know how rude & obnoxious my son can be however, that did not give him the right to degrade & demean another human being.Â I again attempted to speak with him to try & somehow resolve this or to at least receive some acknowledgment that the situation could have been dealt with in a more appropriate manner.Â This gentleman attempted to take over the conversation & turn it all back over onto my son (who certainly is responsible for being rude) & would not let me speak.Â I forcefully then asked him to stop talking & listen to what I had to say.Â He then said he would listen but within less than a minute he was again interrupting me by talking about having a responsibility to his 400 staff & 5000 customers.Â I let him know that I did not have a problem with loss prevention as I have worked for a major Canadian retailer as an inventory control supervisor & know how much money that can cost a company.Â This gentleman still showed me no respect & would not listen.Â I let him know that I was contacting Head Office & lodging a formal complaint against him.Â His response was â€śGo ahead, Iâ€™ve had lots of complaints laid against meâ€ť as he walked away from me.Â This situation was dealt with in front of the Assistant Manager & the staff at customer service.Â It was very apparent that they were all embarrassed to be there & the Assistant Manager would not look at me at all.Â As this gentleman walked away, I said â€śthis is the disrespect I am talking aboutâ€ť.Â He completely ignored me & waved his hand in the air as if to say â€śget lostâ€ť & kept right on walking.
At no point was there any acknowledgment thatÂ he had been disrespectful, no attempt at any type of resolution, no apology & no assumption of responsibility for the role he played in this situation.Â Furthermore, to be disrespectful to the same customer twice in 2 days is beyond belief.Â this type of behavior.Â If this gentleman treated me this way both times I had contact with him, I have to wonder how he manages his staff & what other customers have been offended by him. As I have managerial & supervisory experience I was absolutely appalled at this man’s behaviour.Â As a manager you have an obligation to your staff to set an example & it is your responsibility to deal with complaints in an appropriate & respectful manner.Â I guess I have to askÂ â€śWhat kind of reputation does Loblaws/Mayfair Foods wish to portray to their customers?â€ť
After my experiences over the last two days, I have decided that my grocery dollars will be better spent elsewhere.Â I will not return to the Superstore for anything that I have always purchased there.Â I will be transferring my husbandâ€™s prescriptions from your pharmacy as well.Â My children are in support of me & will not be purchasing their groceries, gas, liquor or cigarettes from any of your stores either.Â I would think that in times where people are pinching pennies & watching where they spend their money, retailers would ensure that their customers are treated with respect & that any complaints are dealt with in a reasonable & fair manner.Â Where has the idea gone that without customers, retailers & their employees donâ€™t have a job?
I have e-mailed a complaint to the customer service department in Ontario.Â So I await their response