by Surfkate
Hello. today, i went into my neighbourhood canadian tire store - they would not honour their price as in the flyer and as posted on their shelves. The manager directed me to the “fine print” on the flyer and I have sincerely feel ripped off - So, be aware, check the fine print at Canadian Tire - i chose the only item on the shelf that was Dr. Sholls, there were about 6 of those shelf price tags, “sale tags”, saying Dr. Sholls foot spa 19.99 - when i objected to the 69.99 price i was charged at the check out and subsequently asked to see the manager, he approached me and said nothing, only looking at me, then saying “okay, okay, i’ll go look” - he then sent someone else out with a Sunbeam replacement, and the employee told me that there was a mistake: the price tags and flyer should have read : Lancaster and Sunbeam foot spa - not dr. Sholls foot spa - when I asked to speak to the manager (again) i was told I would have to wait, waited 10 more minutes and the manager approached and said “what now”, literally. He was defensive and advised me to contact customer service, which I did, see below and I will keep you updated as/if this develops. Won’t be going there again.
thanks.
Sharon says...
Our family never shopped at Canadian Tire growing up for that exact reason. They are often out of the item in their flyer too. Frustrating!
layniejoy says...
That’s horrible! The manager handled that so horribly!
I wonder, because the price on the sign says orginally $49.99 and the item you were going to purchase was $69.99, but they were the Dr. Scholl’s, would you still be able to SCOP?
Joanne says...
I would check with the Better Business Bureau on that one. The “fine print” does absolutely protect Canadian Tire from printing errors. That is a fact. However, last time I checked, Canadian Tire would have been legally bound to honour the above coupon if it was affixed to the shelf in front of the item. When they remove it and print a retraction affixing it on the front door, they are no longer required to honour the lower price, but in your case, SIX of those coupons were affixed to the shelf. Mind you, the law may have changed since then. Check with your local BBB.
Lee says...
It appears she picked up an incorrect item. The sale sign said originally 49.99 and she had a 69.99 item. There must have been another product (maybe out of stock) on sale. That does not excuse the manager’s attitude towards his customer.
layniejoy says...
If you believe they were never in possession of a $49.99 foot spa, you can also contact http://www.adstandards.ca and report them for bait and switch. They will be investigated and could face a fine for the “misprint”
JSAM_S MOM says...
Customers are also culprits of putting stuff back on shelves any old place at all, and if staff don’t notice, often the wrong product can end up in front of a sale sticker. Always be sure that the code on the sale sticker matches the UPC code on the box to avoid frustration.
That being said, the manager needs some lesons in customer service. Each Canadian Tire store is individually owned, and I have noticed price differences on non-sale and manager’s special products in different stores within the same city. (Our BBQ was $42 cheaper at one CT store than another one 20 minutes away.) If you have written to CT head office, I would also be sure to write to the store owner as well. Good luck!
Melissa says...
That’s crazy… I’d write to the head office about it. No one should be treated like that.
Mommy says...
I always wonder how some people get these “management” type jobs. Are they trained? Do they know they have to work with the public? Do any of these managers ever receive training in conflict resolution. Canadian Tire really does not have a policy in place when they hire a “Manager”. As long as there is a body there to take the “heat” then the corporate bosses are satisfied.
Zay says...
I bought the same foot spa one for me and one for my mother-in law. I saw the Sunbeam ones and the Dr. Scholl’s as well, though they were hidden. I priced checked at the scanners and it came up as $19.99. I bought two and had no issues so I am surprised that you had a problem. I went to the Newmarket, ON store.
Thom says...
CANADIAN TIRE the products and items are too overpriced. Our family never shops there, cheaper else where.
Kim says...
You obviously picked up the wrong item as the price was $69.99 and not $ 49.99. The sale tag shows the product number, you always have to check that. Your mistake, but the Manager should not of treated you like that.
pam says...
I very rarely shop at Canadian Tire…for this exact reason. Many errors in pricing, do call customer service, I have in the past. They refer it back to the store though which gets you nowhere. You will have to call CS again before you get results.
Very poor customer service.
jlee says...
I’ve had so many problems with Canadian Tire, I am embarrassed that they are allowed to even associate with Canada. Their return policy is draconian (since when do you have to show a drivers license to return something you paid cash for, and for which you have a receipt). Their feel good television ads have nothing in common with the actual horrific customer service that most people endure at Canadian tire.
We never never never shop there anymore!
Amy says...
Totally true! we bought a strawberry plant there, they didn’t give us the sale price even though it was clearly posted! I had to first go back the checkout, go back out to the garden centre checkout, then go to the return desk, show my ID, sign a form giving my name and phone number, JUST TO GET THE PROPER PRICE.. At no point was there any apologies, they treated me as though I was the problem because I refused to pay an extra TEN BUCKS!! on a clearly posted sale item. Unacceptable!!!
Jay says...
Wow, thats disgusting. Their management is terrible there as I too recently had a run in with them. I don’t shop there anymore. The BIGGER box stores like Home Depot at least in my case welome customers and business, not push them away.
Gurpreet says...
canadian tire had sale start sat. couple weeks ago for napolien bbq called red napolien. I left store Albian/Finch when it close on thursday, they have in stock. Next morning i went before when store just open they have nothing in stock.I asked them about display they have in store one day before, they don’t want to sell that because it is display but on the sale day before even store open it was sold . They check their computer and told me they have other stores they have in stock so I went to albian and finch, they said our inventory is wrong go to allen expressway/400 I went their they said sorry our inven is also wrong. is wrong also. So i went home.I was thinking i should buy another one when it’s on sale but before the sale come most of display they are missing one part and they can’t sell like that. But If you go on the sale day and ask them where is that they say ” Sorry Sir is already sold”.I went to hwy 7 and weston they have one TR485 RB on display, I asked when Chi, Kid if they are going to sell it and he said sorry we don’t sell display models. Even to ask the items on sale they answer and treat you like you want it free and how they can advertise if there is only five units in all GTA. Any body have answer ?
Peter says...
I Canadian Tire made a new supercycle bike look cheap on the flyer, and then i went really early in the morning those cheep stupid idots said that its all sold out! What pricks
Marianne says...
I lived near a Canadian Tire and I used to go there on the sale days. Usually, they were out, and then I started comparing prices. Their prices are much higher than other stores, so when there is a sale, it is never the percentage you think it really is. You need to be a very savvy shopper to figure all that stuff out.
By the way, bring a camera and take pictures of the shelf prices to have proof when you argue. That usually works.
As you can tell, I am no fan of Canadian Tire and I usually stay out of it for all the reasons people invoked in the previous e-mails!
Amanda says...
It’s crazy but they throw out every store model. I’m a short woman so I don’t partake but this old man I know gets crazy stuff from their dumpster. They keep threatening to sue him though so if you dumpster dive wear a hoodie and cover your license plate. I know I am a total criminal. Ha
steph says...
wow you are all tking the side of the customer when you wern’t there! how can you take a side without being there and knowing all the facts? How do we know thats this person who is to dumb to notice that the tag obviously was meant for a different product acoording to the regular price that is clearly stated isn’t lieing and is just mad because of their stupidity? Also not all Canadian Tires are bad i have been to many different stores and the service is great and helpful, then again i’m a nice person with a great attitude which might be why i get the great help. (unlike most of you mean people that give off a bad vibe) you all need to get a grip and remember that it is not your right to shop at a store it is your privledge and you can be kicked out or banned if need be. Calm down.
Dave says...
Canadian Tire??
MORE LIKE CRAPPY TIRE!!!
AMIRITE???
Doug says...
There is something very wrong when the prices at Canadian Tire continue to rise and across the boarder they fall.
Here Canadian tire charges 14.99 and rising for the same 1 gallon can of Coleman fuel you ca nbuy in the USA for 7 to 9 dollars. Same for Kerosene.
Takes the fun out of camping
Hazel says...
I agree with Steph
Policy states that corrections must be posted. Wal-Mart and other retailers makes mistakes all the time. Whether it is with a product number, description or picture. The policy says that a correction notice must be published, I have noticed them at many Canadian Tire locations right on their flyer stands.
Canadian Tire offers a shopping experience that I never take for granted. The staff does their best, they may not be plumbers or electricians, but they still try. Service at Canadian Tire stores I have not experienced elsewhere.
Andy L. says...
Bought a refrigrator late December 2009 and have been having Humdity problems ever since. Call for service and get a waiting times of 8 in the morning to 8 at night. They say no way to narrow it down. This has happened a couple of times. At what age is Sears working ? With todays techno, that is the best they can do ? Just amazing. My frig is still not working and we are getting the run-a-round. I guess we will need to take this public. Never again will we buy similar type products from SEARS. Maybe elsewhere is worst, don’t know but SEARS has lost our trust. We bought from SEARS thinking to get some kind of service but we were miss-inform. I guess we thought SEARS was what it use to be. Bye Bye SEARS. SEARS IS NOT THE SEARS !!!!!!!!!! WILL THINK VERY HARD BEFORE BUYING FROM SEARS. I WILL GO OUT OF MY WAY NOT TO BUY FROM THEM.
Derya says...
had terrible experience with Canadian Tire client service associate and consequently with so called Store Manager.
I bought a bathroom cabinet from Canadian Tire store. Once we opened the box we noticed that some bolts were missing for the door of the cabinet. So my husband fixed the cabinet and left the doors opened as he thought that we can get the bolts from any Canadian Tire stores without any problem. However my goodness once I explained to problem I have been accused that I actually lost the bolts. Bolts were in the box. I asked to talk to manager he said bring the product back and we will give you refund… I told him that I need the product I just need the bold he said: Mam I am giving you a favor as Canadian Store, you did not even bought this product from our store!!! I had my receipt. I thought it was not the problem to buy from this store or another store of Canadian Tire.. I told store manager I will complain about you guys.. He simply said go ahead,, and client associate sarcastically said ..Ahhh I am so scared of you now.. Can you believe that???
Canadian Tire I will share my bad experience with anyone everyone I know.. Eventually there are other competitors that I can go.. But you need me for your business.. Go ahead do not scare of me…
Derya
Diddy says...
people don’t call them “Crappy Tire” for nothin. I have been noticing a trend lately in retail the “store managers” are dicks for some reason companies seem to hire a lot of assholes to manage they’re stores these days
Andie says...
I work in retail so I’m aware of how things work.I’m not impressed with C.T. As a matter of fact yesturday I had to return a breadmaker that was malfunctoning. And I did have my receipt.The young lady at the customer service said that a new policy had just been put in place that for any returns no money refunds would be given that you had to either exchange it for another breadmaker which I had already decided not to buy another or spend the equivalent of the purchase price. I was not impressed.I said “then why can”t you put it on my gift card”. Can’t do that! She said we might spend it at another C.T.! Not likly since we’re 2 hrs away from the next C.T. which isn’t the point anyway. She also said that if I could not find something today that I would have to take the breadmaker back home till I decided what my purchase would be the next time I came in! What a crock! I spent alot of time trying to find something to replace this purchase.What a waste of time.I’m so ticked about this.This isn’t what I would call good customer relations.
kerry says...
I like some of they’re specials,and I’ve come away with many good deals,but you have to there the first day or you’ll miss out.Zellers is the same with the shortages..They do have a strict return policy,and I didn’t like having to show my ID,when I returned a few items.
jayshanny says...
Wow! I must be lucky. We have the most awesome Canadian Tire here in Weyburn, SK. No fuss returns and they honour all sale stickers prices up on the shelves even if they were left up from the week before. But like you said, they are indepentantly managed so I think we have had the best managers here! I have even missed the sale and they have given me the item when I asked for the previous sale price. How great is that!
Ann says...
I’ve always enjoyed Canadian Tire but today I learned that it’s not always a great place to shop. I was given a gift of a drill, that should have come with bits and when I opened it up, it had no bits, none of my bits would fit. I took it back to my Canadian Tire store and the store manager was VERY unfriendly and could care less. Go get the gift giver to go back to their store and see if they can trace down the purchase and see if they can do anything for you. Not a smile, not a care. I WILL NOT be shopping at Canadian Tire again in a hurry!
Mary Walsh says...
We have never had a problem with our Canadian tire in St. Catharines. We had bought an electric fireplace and they replaced it after it had a problem, after the year warranty was out without a problem. I also have used rainchecks months after getting them- the last one was for a seasonal outdoor firepit. I find their prices comparable to other stores.
LK says...
At any CTC store, if the product numbers don’t match, then you do NOT get it for the sale price that is listed. (Eg. If the product you have is product number 89-2873 and the product on the sale tag is 89-3847, you will not get it for sale price for inventory reasons, and because CTC likes ripping off customers)
Retarded policy I know, and as a Customer Service employee at a CTC, I get a lot of angry customers, which I don’t blame for being angry, because of this policy.
Lisa says...
The manager did not handle it properly, he was rude and did not try to explain himself at all. Now I work at a Canadian Tire and know that if the filling crew filled the home with the wrong item you shouldve gotten the sale price but if it was the only item on the shelf its possible it was moved by another customer. Now in the case of a misprint they try to put up notfications when caught before hand but if you were the one noticing it and there were no notifications you shouldve gotten the price. Plus there is also the scanning code of practice were you shouldve gotten another 10.00 off. So I am not sure what to say. They obviously did not handle the situation properly b/c the way you explain it you should have gotten the sale.
Joe "Smokin" Bailey says...
Most of my Comments -You Are not a people company anymore .Service Your Customers Well :they will Buy Things They Never Need > Service Them Wrong Say Hello K-Mart - Walmart- Home Depot
Honesty And Quality Will Win ,But UU gotta Get It To The Quality Level Or YOU’LL Be levelled .So SAd Money Rules Quality Survives In a Money World
Joe "Smokin" Bailey says...
I’ve Bought A Toy Tractor At Ctc -Piece Of China Garbage $75.00
A Bike Supposedly The Supreme Answer To Poplution -So Far still Apiece Of $1000 Garbage . Defend Or Surrender.
Joe "Smokin" Bailey says...
I Can REply HERE allnight Numerous infractions of recognition of so called assc Stores Privately Managed . Sign Out Front Still READS “CANADIAN TIRE ”
You Better Get That Antigonish “CANADIAN TIRE ” TO make That Bike Run Nobody Gives A fcuk About Schrmm But “CANADIAN TIRE” Sold That bike
francine says...
Lay off the smoking, Joe. Pot impairs brain function. Clearly.
ang says...
My dad was shopping at Canadian Tire. He was looking for a anti rust product. He picked one up and spritzed it on the shelf it was on just to see the product. It sprayed a white color and he wiped it off with his had. Two Canadain tire security (manager) came and told him he vandalized property and escorted him like a criminal in their office. They said they caught him on tape. He said show me what I did, show me the tape. They said they are not obligated to show them anything and to call his lawyer.
They took his drivers license and sendt him a letter from a lawyer with $165 dollar fine and 5 days to pay it.
Anna Sallese says...
I purchased a bike for my son for $209.00 - I should have taken a better look at it but my son wanted that bike. When I got to the cashier the first
thing she said was there was no refund on pre-assembled bikes warranty only
covers seats and tires. I did not make a fuss then because I have shopped at
Canadian Tire for a long time and never had a problem. When we got the bike
home - my son rode the bike home - the tires needed air - the seat would not
stop fallin backwards -the fender is so close to the back tire it makes the
tire rub against it and it makes alot of noise. I went back to the store
they said I may have punctured the tires just riding it one time. The warranty only covers the seat. Now I have a piece of junk that my son can’t ride and my husband can’t fix it. When I went back I had ordered paint for my house but needless to say I left that there also. I will not
make anymore purchases at Canadian Tire.
Anna Sallese says...
I have no changes to make/.
120mm fan : says...
i would still prefer to use the traditional log based fireplaces compared to electric firepalces,;*
Robert says...
They tried to rip me off for a new water pump 800 dollars went somewhere else, belt needed cleaned, cost me 20 dollars. Canadian Tire is a big rip off.
Hand Winch · says...
we have electrical fireplaces at home and we prefer it over conventional fireplaces .*-
Nancy says...
Twice in the past month I have taken a product up to cash that had a tag on the shelf stating one price and rang up at 10 and 13 dollars more then the tag was reading. In both cases, there were several as in 10 or more of the product on the shelf neatly placed with the tag. They would not honour the tag. I did not purchace either item as a result. In the case of the first incident, the cashier snaped her back and forth while saying “aint going to happen” I asked to speak to a manager and she pointed to her tag and said I am the manager. I asked to speak to a higher up manager. She brought out a man and we went down to the isle and I showed him and he basically told me that I may have changed the tags. I assured him that I did not do this and that I should be able to get the product for the shelf label price. Needless to say, after a few minutes of discussion I handed him the product back and the other items that I was going to purchase that day and said sorry but I was not going to buy any of the items then and walked out. In todays case there was a large clip strip of felt protection pads for under chair legs etc. The tag at the top of the strip read 6.49 and it said the item name and brand. They all matched. Got up to the checkout and they rang up $19.99, I took the cashier back and showed her the clip strip and she asked me if I could reach the tag. I reached up and tried and couldnt so she jumped up and got ahold of it and took it up front with her and asked at customer service and the said no it was for the smaller package. Well after a little discussion, we didn’t get that product either. Today we did buy the rest of the items in our cart but only because they were sales. This is twice burnt now and not very happy. Oh by the way this is the New Minas NS location.
Josh says...
I brought both sunbeam and dr. scholl to the cashier. the cashier actually insisted the dr. scholl is the one for $20 and the sunbeam is $50
bob says...
I wish people would understand that if you treat the employee with respect, they are going to be a lot more helpful and willing to do whatever they can. Instead, people freak out on employees, which in return just makes them angry and not want to help you. Most of the time, it’s not even the employees fault for whats happening. I work at Canadian Tire and get yelled at daily about things I can’t control. What do people expect? I’ll just go get fired so you can have your way..yeah..
Max says...
I work at Canadian tire, Recently I’ve become very sick,called in sick yesterday and went to the doctors, I have asthma and I’ve come down with a very bad flu which has caused me to immobilized. I got the required doctors note and have been home resting, today my fiancé went into my store to give my manager the note do to the fact I’m sick and at home resting. In front of customers, employees and other managers, he yelled at her, questioned the note. said even though I’m ill I should have come in to give it to him, he was so rude a cashier actually spoke up and told him how he was treating her was unbelievable. He was angry because apparently I’m not the only one who was sick that day and they were busy. After he realized every one was looking at him he apologized and asked if I could call him. I have no problem doing so, right after I call corporate and make it well known how he treated my fiancé, embarrassed her, and disrespected her. Looking for a new job this week, apparently Mazda is hiring.
Dana says...
I am currently at Canadian tire ready to rip someones head off! I booked a service apt two weeks ago for 1 pm. I was told it would take an hr. I have a broken leg so I arranged for someone to pick me up and drop me off. I brought the car in early at 12:20 and came back at 3pm. A full hr and a half after it was suppose to be ready. But it turns out they didn’t start my car until 10 mins before I came back at 3. So I am now stuck in the waiting room with a broken leg extremely pissed off for the next two hrs! Canadian tire on country hills blvd in Calgary ab sucks! Do not take your vehicle here unless you have alot of time to waste!
M Moronio says...
IHave received very good service at our Yorkton store for many years.I have seen unpleasantries take place,but each time the customer was being very unreasonable and caused his own grief in my opinion.
Tamiko Mackiewicz says...
Hear me out, i’m here to help you get the traffic you deserve. http://100fhm.com Cheers, Clark Ryan
BLANCHE WARD says...
On May 2 2011 I purchased a bike for my grandson. My daughter bought him a bike also, not knowing that I did and vise versa myself not knowing that she bought a bike also. I took the bike back to the Canadian Tire Store in Fergus Ontario where I purchased it. They told me I could not return the bike, brand new, never rode, stickers still all intake, receipt in hand. They told me that signs are posted all over the store, and it is on your receipt, after you pay for it, did not see it on my receipt until I went to return the bike, I also did not see the signs in the store. Nobody told me or warned me that I could not return the bike, What is a 60 year old gramma going to do with a boys mountain bike. Also to let you know the service was terrible, I had to go find someone to help me. Young kids on the floor , interested in socializing with each other back in a corner then being on the floor helping customers, then when they finally helped I was sure the bike was going to fall on someones head off the tall bike rack. I am totally not satisfied with the Fergus store. There is no reason why I cant get my money back. I will contact head office myself personally until I get this matter staightened out. They would not even offer my a store credit. I work in retail and our store would never consider doing such a thing ,you will be hearing from me. I will get satisfaction when I know that they cannot get away with this situation . I will not step foot back into the store. I will be in touch Blanche Ward Fergus Ontario. May 5 2011
Raymond says...
My wife purchase a Warkshop table for me at a cost of $104 from canadian tire store. As it was gift she throw the recpt. But she bought it by Canadian tire master card. She thought as Home Depo refund the purchase fund without a receit if it was purchsed through any creadit card so the Canadian Tire will do if I do not want it. She was wrong . She forgot that the Canadian Tire is a Canadian company. They will do anything to rob you. So When I went to return I was given only $47 dollar. I ask why so answer was this is the store policy. Now you know why Canadian tire’s profit went up. But they forgot this will not last very long. Now We completely sttop buying anything from CTC. So you all should do.
Gs says...
i bought a bike,there was a free tuneup two weaks later i droped my bike for tune up,picked it up went home checked tire was touching with the frame,took the bike back,managear said i have to spend $100 more to fix it,every thin happned in three weeks from the date of purchase,i was so fed up i throw away the recipt there and decieded i will never go to canadian tire and never let my frnds and familey go there.
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George says...
I brought my car in to have the brakes fixed - one side on the back failed badly and the rotors were chewed but good. I paid them $50 to diagnose the problem and $630 to fix it. They replaced the rotors and flex hoses, rsurfaced the pads. a month and a half month later the brakes are shot. One side siezed up and the rotor is warped and chewed (just like the first time). They don’t want tohonor their 100 day warranty and a mechanic, the manager and the girl behind the counter are in my face saying the caliper is seizing and that is not what they repaired so they are not at fault - the caliper must have failed in the last month.
What a load, I paid them to figure out the root cause and fix it…they didn’t, they just replaced the parts that ere worn outand now I get to do it again a month and a half later.
Worst experience I have ever had.
Shawnta Frontera says...
Throughout this grand design of things you actually receive a B- just for effort. Where exactly you lost everybody was in the particulars. As as the maxim goes, the devil is in the details… And that could not be much more accurate here. Having said that, allow me tell you what did give good results. The authoring is highly engaging which is probably the reason why I am making the effort to comment. I do not make it a regular habit of doing that. Second, even though I can easily see the leaps in logic you come up with, I am not really convinced of exactly how you appear to connect your details which make your final result. For the moment I will subscribe to your point but trust in the future you link your facts better.
tryonce says...
Went for Normal RIV inspection for US imported car and got DRL lights enabled.
Third class idiot manager…
Told me to get form signed have to get Safety and Inspection done. I said if required do it.
Called back, your car fails test and need to replace brakes and tires - 1000$ bill..
Got stunned…no problem in my car as such.
Called RIV and other authorized dealers. My car does not even need these test.
Hot argument will the manager why did you did these tests and how could it fail. Answer — WE NEVER SAID IT IS MANDATORY BUT IT WAS JUST AN SUGGESTION.
Ass hole- why did u suggest something out of process. Billed heavily and didn’t got form also signed.
Going to sue them soon…
Linda says...
We were just at ctc179 and they have the rudest store manager ever. My husband was trying to talk to him and he just turned and walked away just as if we were not there. I hear this person is leaving for another store and this will be the best thing that ever happened to ctc179. Hopefully he will be more polite in the new store but with his attitude it is very doubtful.
Vincenzo Fies says...
I was browsing the web and noticed your site. I enjoyed reading your posts and looking forward to more great content.
ray says...
i have cut back on shopping at canadian tire since early january 2011. my girlfriend bought me an air tool kit for 299 99 in november for christmas. i took it back in early january unopened and with the receipt and because it was over 30 days i was forced to take a store credit which would have been ok till i found out i had to spend it all on the same day.they had the control over me that day but never again. i shop there on an absolute must basis. if it is something i cant get elsewhere. KEEP IT UP CANADIAN TIRE AND YOU MAY SOMEDAY RUN FLAT
Vinny says...
Canadian Tire are the kings of “Bait & Switch” - watch out for Sportchek too. They bait but don’t even bother with the switch. I guess they figure once your in the store you might by something.
Gabriel Jefferson says...
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Dima says...
My mother dropped her car off for an oil change. A month later, doing a regular 12-month brakes check-up, she is told that brake fluid was contaminated with transmission fluid, and the whole systems need to be changed - a 5000$ repair!!! We went back to the store, and the auto manager took a look, and then said that a month passed since that time, and he won’t do anything for us, since we could have done it ourselves, and a service sheet for our car said they checked the break fluid and it was fine then. We don’t have 5000$ lying around for repairs, I won’t let this go. I will post here any updates.
John says...
I got a phone in rain check for 3 Heavy-Duty Workstations that were 60% off. When they came in they had no record that I had a raincheck. Guess the bimbo at the counter didn’t fill one out. They didn’t want to take my word and honor their verbal agreement. My next step is I’m contacting their Corporate Home Office Customer Relations department.
CEO - Competitor says...
Many complaints however there are many shoppers / consumers willing to patronize the locations. As an senior executive of a competing retail entity some observations I would like to share. I received the opportunity to complete some market research to locate a retail big box in south Ottawa. One obeservation is the CTC operators in certain locations are not good retailers period. Recent an CTC operator explained that the hiring of dependent low salary is a key to the success of their business.
Did I mention it was also explained that those hires that complain must be exited/released from the store. Wake up.. for this particular operator it leads to high internal theft and employees that do not care hence a manager that really does not see the retail picture - a satisfied customer is a residual customer. This operator is also a bad example to the corporation on two fronts high turnover employees and bad retail management. This is a great model to compete against small things make a big difference it starts with happy employees and follow up training.
Reloeffox says...
у меня были огромные проблемы с деньгами. не просто проблемы как и у многих в этой стране , а действительно огромные проблемы: 5 кредитов, пожар машины и проблемы сос страховой компанией, долги, и в конце концов попал под сокращение в нашем офисе. полная безнадега. я нашел действительно хорошего мага Александра Цынь. по разрешению моей финансовой проблемы ушло около 3 месяцев. но маг мне действительно помог - без него я бы не знаю что я делал. спасибо что есть такие люди. Александр Цынь спасибо вам огромное. как и говорил оставлю отзыв развернутый. Спасибо!!!
Elizabeth says...
Yes ,Candian Tire is very bad service not only that . My family never go back to shop there anymore and anymore .Don’t go .they don’t care customer anything only bad service ,I order manythings 2 days a go then they asked all my infromation to delivery then call ask agian then driver msut call then ask again ,So manys peoples call me and ask my infromation for delivery .OH MY GOD! and then driver coem to delivery with a very abd maners , talk very abd too. Only upset. Cannot ask them anything
Brian Hitchinson says...
I went to a Canadian Tire store this morning to exchange a vise that snapped. To my amazement I found out that CT has a “store policy” that no tool (lifetime warranty) of not, you must present a receipt. No were on their website or any published info does it say that policy!! Canadian Tire is the only hand tool outlet that I know of that has this policy. So any mechanics, home or professional, needs to know this. A broken hand tool, that has a lifetime warranty, yrs. old or new, should be covered. Not @ C.T. I guess their sales aren’t such a good deal after all.
Margie Malamud says...
I bought a toy crane for my grandson. As it turned out he got a crane from his uncle. I could not find my receipt, so I expected to get a store credit. I was told there are no returns if you do not have a receipt. I went to the Canadian Tire where I bought the crane. I thought they could verify that it was bought at C”T” by scanning the bar code. They refused to do anything without a receipt. Now I am stuck with this huge toy crane. This is a ridiclous policy. You can return things at most stores without a receipt and have no problems. I will not shop at C.T. again and I will be sure to warn everyone I know about their return policy.
CEO - Competitor says...
Too bad a Canadian ICON is in trouble and don’t know it yet. Some operators really need to re invent themselves into new Careers outside of retail!!It certainly blemishes those that are truly good community operators. Martha Billings so sorry for the mess this is not the vision of Canadian Tire of past decades.
Start by looking in your back yard and begin the Store Tours with those failing grades and on notice to step up or step out no renewal.
Jerry says...
I bought a food processor from Canadian Tire and it had a part missing. I went into the store to have it replaced, and had the same result. The food processor had the same part missing. I had customer service check again with a third box in store, and although advertised on the box, missing again. They brought the manager around, and she said “Well, we have no control over this. I don’t want to deal with this. Just return it to the customer and get it out of my face!” Really? I was polite about the whole exchange and it’s not MY fault either that the box advertised a part that was not there. Then the customer service person started getting angry at ME that I had opened up three of their product boxes. Way to abuse the customer Canadian Tire!!!
nick says...
The owner of the store is usually the blame as they set the tone and policies. We had a store in Halifax that was a “real” crappy tire but then they changed ownership and the place is not a bad place to shop as long as you like the products. I have stayed away from their garages for decades because they are always upselling you and always seemed to find extras wrong when you go for a vehicle inspection(always wanted to adjust my headlights when I had a new car.)