by Surfkate
Hello. today, i went into my neighbourhood canadian tire store - they would not honour their price as in the flyer and as posted on their shelves. The manager directed me to the “fine print” on the flyer and I have sincerely feel ripped off - So, be aware, check the fine print at Canadian Tire - i chose the only item on the shelf that was Dr. Sholls, there were about 6 of those shelf price tags, “sale tags”, saying Dr. Sholls foot spa 19.99 - when i objected to the 69.99 price i was charged at the check out and subsequently asked to see the manager, he approached me and said nothing, only looking at me, then saying “okay, okay, i’ll go look” - he then sent someone else out with a Sunbeam replacement, and the employee told me that there was a mistake: the price tags and flyer should have read : Lancaster and Sunbeam foot spa - not dr. Sholls foot spa - when I asked to speak to the manager (again) i was told I would have to wait, waited 10 more minutes and the manager approached and said “what now”, literally. He was defensive and advised me to contact customer service, which I did, see below and I will keep you updated as/if this develops. Won’t be going there again.
thanks.
Sharon says...
Our family never shopped at Canadian Tire growing up for that exact reason. They are often out of the item in their flyer too. Frustrating!
layniejoy says...
That’s horrible! The manager handled that so horribly!
I wonder, because the price on the sign says orginally $49.99 and the item you were going to purchase was $69.99, but they were the Dr. Scholl’s, would you still be able to SCOP?
Joanne says...
I would check with the Better Business Bureau on that one. The “fine print” does absolutely protect Canadian Tire from printing errors. That is a fact. However, last time I checked, Canadian Tire would have been legally bound to honour the above coupon if it was affixed to the shelf in front of the item. When they remove it and print a retraction affixing it on the front door, they are no longer required to honour the lower price, but in your case, SIX of those coupons were affixed to the shelf. Mind you, the law may have changed since then. Check with your local BBB.
Lee says...
It appears she picked up an incorrect item. The sale sign said originally 49.99 and she had a 69.99 item. There must have been another product (maybe out of stock) on sale. That does not excuse the manager’s attitude towards his customer.
layniejoy says...
If you believe they were never in possession of a $49.99 foot spa, you can also contact http://www.adstandards.ca and report them for bait and switch. They will be investigated and could face a fine for the “misprint”
JSAM_S MOM says...
Customers are also culprits of putting stuff back on shelves any old place at all, and if staff don’t notice, often the wrong product can end up in front of a sale sticker. Always be sure that the code on the sale sticker matches the UPC code on the box to avoid frustration.
That being said, the manager needs some lesons in customer service. Each Canadian Tire store is individually owned, and I have noticed price differences on non-sale and manager’s special products in different stores within the same city. (Our BBQ was $42 cheaper at one CT store than another one 20 minutes away.) If you have written to CT head office, I would also be sure to write to the store owner as well. Good luck!
Melissa says...
That’s crazy… I’d write to the head office about it. No one should be treated like that.
Mommy says...
I always wonder how some people get these “management” type jobs. Are they trained? Do they know they have to work with the public? Do any of these managers ever receive training in conflict resolution. Canadian Tire really does not have a policy in place when they hire a “Manager”. As long as there is a body there to take the “heat” then the corporate bosses are satisfied.
Zay says...
I bought the same foot spa one for me and one for my mother-in law. I saw the Sunbeam ones and the Dr. Scholl’s as well, though they were hidden. I priced checked at the scanners and it came up as $19.99. I bought two and had no issues so I am surprised that you had a problem. I went to the Newmarket, ON store.
Thom says...
CANADIAN TIRE the products and items are too overpriced. Our family never shops there, cheaper else where.
Kim says...
You obviously picked up the wrong item as the price was $69.99 and not $ 49.99. The sale tag shows the product number, you always have to check that. Your mistake, but the Manager should not of treated you like that.
pam says...
I very rarely shop at Canadian Tire…for this exact reason. Many errors in pricing, do call customer service, I have in the past. They refer it back to the store though which gets you nowhere. You will have to call CS again before you get results.
Very poor customer service.
jlee says...
I’ve had so many problems with Canadian Tire, I am embarrassed that they are allowed to even associate with Canada. Their return policy is draconian (since when do you have to show a drivers license to return something you paid cash for, and for which you have a receipt). Their feel good television ads have nothing in common with the actual horrific customer service that most people endure at Canadian tire.
We never never never shop there anymore!
Amy says...
Totally true! we bought a strawberry plant there, they didn’t give us the sale price even though it was clearly posted! I had to first go back the checkout, go back out to the garden centre checkout, then go to the return desk, show my ID, sign a form giving my name and phone number, JUST TO GET THE PROPER PRICE.. At no point was there any apologies, they treated me as though I was the problem because I refused to pay an extra TEN BUCKS!! on a clearly posted sale item. Unacceptable!!!
Jay says...
Wow, thats disgusting. Their management is terrible there as I too recently had a run in with them. I don’t shop there anymore. The BIGGER box stores like Home Depot at least in my case welome customers and business, not push them away.
Gurpreet says...
canadian tire had sale start sat. couple weeks ago for napolien bbq called red napolien. I left store Albian/Finch when it close on thursday, they have in stock. Next morning i went before when store just open they have nothing in stock.I asked them about display they have in store one day before, they don’t want to sell that because it is display but on the sale day before even store open it was sold . They check their computer and told me they have other stores they have in stock so I went to albian and finch, they said our inventory is wrong go to allen expressway/400 I went their they said sorry our inven is also wrong. is wrong also. So i went home.I was thinking i should buy another one when it’s on sale but before the sale come most of display they are missing one part and they can’t sell like that. But If you go on the sale day and ask them where is that they say ” Sorry Sir is already sold”.I went to hwy 7 and weston they have one TR485 RB on display, I asked when Chi, Kid if they are going to sell it and he said sorry we don’t sell display models. Even to ask the items on sale they answer and treat you like you want it free and how they can advertise if there is only five units in all GTA. Any body have answer ?
Peter says...
I Canadian Tire made a new supercycle bike look cheap on the flyer, and then i went really early in the morning those cheep stupid idots said that its all sold out! What pricks
Marianne says...
I lived near a Canadian Tire and I used to go there on the sale days. Usually, they were out, and then I started comparing prices. Their prices are much higher than other stores, so when there is a sale, it is never the percentage you think it really is. You need to be a very savvy shopper to figure all that stuff out.
By the way, bring a camera and take pictures of the shelf prices to have proof when you argue. That usually works.
As you can tell, I am no fan of Canadian Tire and I usually stay out of it for all the reasons people invoked in the previous e-mails!
Amanda says...
It’s crazy but they throw out every store model. I’m a short woman so I don’t partake but this old man I know gets crazy stuff from their dumpster. They keep threatening to sue him though so if you dumpster dive wear a hoodie and cover your license plate. I know I am a total criminal. Ha
steph says...
wow you are all tking the side of the customer when you wern’t there! how can you take a side without being there and knowing all the facts? How do we know thats this person who is to dumb to notice that the tag obviously was meant for a different product acoording to the regular price that is clearly stated isn’t lieing and is just mad because of their stupidity? Also not all Canadian Tires are bad i have been to many different stores and the service is great and helpful, then again i’m a nice person with a great attitude which might be why i get the great help. (unlike most of you mean people that give off a bad vibe) you all need to get a grip and remember that it is not your right to shop at a store it is your privledge and you can be kicked out or banned if need be. Calm down.
Dave says...
Canadian Tire??
MORE LIKE CRAPPY TIRE!!!
AMIRITE???
Doug says...
There is something very wrong when the prices at Canadian Tire continue to rise and across the boarder they fall.
Here Canadian tire charges 14.99 and rising for the same 1 gallon can of Coleman fuel you ca nbuy in the USA for 7 to 9 dollars. Same for Kerosene.
Takes the fun out of camping
Hazel says...
I agree with Steph
Policy states that corrections must be posted. Wal-Mart and other retailers makes mistakes all the time. Whether it is with a product number, description or picture. The policy says that a correction notice must be published, I have noticed them at many Canadian Tire locations right on their flyer stands.
Canadian Tire offers a shopping experience that I never take for granted. The staff does their best, they may not be plumbers or electricians, but they still try. Service at Canadian Tire stores I have not experienced elsewhere.
Andy L. says...
Bought a refrigrator late December 2009 and have been having Humdity problems ever since. Call for service and get a waiting times of 8 in the morning to 8 at night. They say no way to narrow it down. This has happened a couple of times. At what age is Sears working ? With todays techno, that is the best they can do ? Just amazing. My frig is still not working and we are getting the run-a-round. I guess we will need to take this public. Never again will we buy similar type products from SEARS. Maybe elsewhere is worst, don’t know but SEARS has lost our trust. We bought from SEARS thinking to get some kind of service but we were miss-inform. I guess we thought SEARS was what it use to be. Bye Bye SEARS. SEARS IS NOT THE SEARS !!!!!!!!!! WILL THINK VERY HARD BEFORE BUYING FROM SEARS. I WILL GO OUT OF MY WAY NOT TO BUY FROM THEM.
Derya says...
had terrible experience with Canadian Tire client service associate and consequently with so called Store Manager.
I bought a bathroom cabinet from Canadian Tire store. Once we opened the box we noticed that some bolts were missing for the door of the cabinet. So my husband fixed the cabinet and left the doors opened as he thought that we can get the bolts from any Canadian Tire stores without any problem. However my goodness once I explained to problem I have been accused that I actually lost the bolts. Bolts were in the box. I asked to talk to manager he said bring the product back and we will give you refund… I told him that I need the product I just need the bold he said: Mam I am giving you a favor as Canadian Store, you did not even bought this product from our store!!! I had my receipt. I thought it was not the problem to buy from this store or another store of Canadian Tire.. I told store manager I will complain about you guys.. He simply said go ahead,, and client associate sarcastically said ..Ahhh I am so scared of you now.. Can you believe that???
Canadian Tire I will share my bad experience with anyone everyone I know.. Eventually there are other competitors that I can go.. But you need me for your business.. Go ahead do not scare of me…
Derya
Diddy says...
people don’t call them “Crappy Tire” for nothin. I have been noticing a trend lately in retail the “store managers” are dicks for some reason companies seem to hire a lot of assholes to manage they’re stores these days
Andie says...
I work in retail so I’m aware of how things work.I’m not impressed with C.T. As a matter of fact yesturday I had to return a breadmaker that was malfunctoning. And I did have my receipt.The young lady at the customer service said that a new policy had just been put in place that for any returns no money refunds would be given that you had to either exchange it for another breadmaker which I had already decided not to buy another or spend the equivalent of the purchase price. I was not impressed.I said “then why can”t you put it on my gift card”. Can’t do that! She said we might spend it at another C.T.! Not likly since we’re 2 hrs away from the next C.T. which isn’t the point anyway. She also said that if I could not find something today that I would have to take the breadmaker back home till I decided what my purchase would be the next time I came in! What a crock! I spent alot of time trying to find something to replace this purchase.What a waste of time.I’m so ticked about this.This isn’t what I would call good customer relations.
kerry says...
I like some of they’re specials,and I’ve come away with many good deals,but you have to there the first day or you’ll miss out.Zellers is the same with the shortages..They do have a strict return policy,and I didn’t like having to show my ID,when I returned a few items.
jayshanny says...
Wow! I must be lucky. We have the most awesome Canadian Tire here in Weyburn, SK. No fuss returns and they honour all sale stickers prices up on the shelves even if they were left up from the week before. But like you said, they are indepentantly managed so I think we have had the best managers here! I have even missed the sale and they have given me the item when I asked for the previous sale price. How great is that!
Ann says...
I’ve always enjoyed Canadian Tire but today I learned that it’s not always a great place to shop. I was given a gift of a drill, that should have come with bits and when I opened it up, it had no bits, none of my bits would fit. I took it back to my Canadian Tire store and the store manager was VERY unfriendly and could care less. Go get the gift giver to go back to their store and see if they can trace down the purchase and see if they can do anything for you. Not a smile, not a care. I WILL NOT be shopping at Canadian Tire again in a hurry!
Mary Walsh says...
We have never had a problem with our Canadian tire in St. Catharines. We had bought an electric fireplace and they replaced it after it had a problem, after the year warranty was out without a problem. I also have used rainchecks months after getting them- the last one was for a seasonal outdoor firepit. I find their prices comparable to other stores.
LK says...
At any CTC store, if the product numbers don’t match, then you do NOT get it for the sale price that is listed. (Eg. If the product you have is product number 89-2873 and the product on the sale tag is 89-3847, you will not get it for sale price for inventory reasons, and because CTC likes ripping off customers)
Retarded policy I know, and as a Customer Service employee at a CTC, I get a lot of angry customers, which I don’t blame for being angry, because of this policy.
Lisa says...
The manager did not handle it properly, he was rude and did not try to explain himself at all. Now I work at a Canadian Tire and know that if the filling crew filled the home with the wrong item you shouldve gotten the sale price but if it was the only item on the shelf its possible it was moved by another customer. Now in the case of a misprint they try to put up notfications when caught before hand but if you were the one noticing it and there were no notifications you shouldve gotten the price. Plus there is also the scanning code of practice were you shouldve gotten another 10.00 off. So I am not sure what to say. They obviously did not handle the situation properly b/c the way you explain it you should have gotten the sale.
Joe "Smokin" Bailey says...
Most of my Comments -You Are not a people company anymore .Service Your Customers Well :they will Buy Things They Never Need > Service Them Wrong Say Hello K-Mart - Walmart- Home Depot
Honesty And Quality Will Win ,But UU gotta Get It To The Quality Level Or YOU’LL Be levelled .So SAd Money Rules Quality Survives In a Money World
Joe "Smokin" Bailey says...
I’ve Bought A Toy Tractor At Ctc -Piece Of China Garbage $75.00
A Bike Supposedly The Supreme Answer To Poplution -So Far still Apiece Of $1000 Garbage . Defend Or Surrender.
Joe "Smokin" Bailey says...
I Can REply HERE allnight Numerous infractions of recognition of so called assc Stores Privately Managed . Sign Out Front Still READS “CANADIAN TIRE ”
You Better Get That Antigonish “CANADIAN TIRE ” TO make That Bike Run Nobody Gives A fcuk About Schrmm But “CANADIAN TIRE” Sold That bike
francine says...
Lay off the smoking, Joe. Pot impairs brain function. Clearly.