By Christa
It is a SCAM! My sister purchased about 10 pairs of clothing and boots from them and they were said to be ‘designer’ - EVERY single one of them was outrageously cheap in quality and some were falling apart when recieved. I personally received a pair of ‘designer’ boots that was MISSING the embellishments on 1 of the boots! Yea, ‘designer’ *roll eyes* Were they willing to pay for return shipping? No. They even said they couldn’t guarantee an exchange? Really!? Their shipping is also TERRIBLE. EVERY box I’ve received has come damaged. The thing that angers me the most is the fact they send you a survey which you think “awesome, I’ll let them know how I feel” well EVERY single time one of these surveys have been emailed, it comes up saying they won’t allow me to do the survey because I’ve done it already which is not true. I honestly believe they are restricting people from filling out the surveys in fear some ‘higher up’ will find out ALOT of people are unhappy and getting scam
med.
I would say not to waste your time with BTR because if there is a problem, you will *NOT* get your money back even if (and it will ALWAYS be) BTR’s fault! It’s a major scam and a cop out in my opinion. Think about it - A ‘3rd party’ fills your order and then they send it to BTR and then they send it to you but if the 3rd party screws up, it’s NOT BTR’s fault? So they won’t take accountability for it and YOUR the one out all that money whether you keep a crappy FAKE product, or you return it you’re out the shipping!
nicolthepickle says...
Thanks for the heads up.
I’ve always wondered about them.
robbi says...
Thanks for letting us in on this scam company. Passing off cheap inferior knock offs and advertising it is the real thing. Scammers
Benita says...
I order from them all the time and I’ve never had a problem! I even got a credit once when my order was split up into two because some items were delayed. Sorry to hear that your experience has been so sh*tty.
Sweet says...
I know, they are such a bad company. Although I have received a 10$ credit for the delay in shipment, they make no attempt to rectify. It was always, well it is in our warehouse. My sister even waited 2 months for an item (they already took her payment) only to fin out it want in the warehouse anymore and they refunded her- but it took 2 months!!! I think they are just a bubble gum organization- maybe they have really really scrapped the bottom of the barrel for the staff.
Annie says...
There’s never anything available to Canadians to buy anyway. O.P. is right IMHO….avoid these guys. It’s a waste of time going to their website.
deepak agarwal says...
I am the owner of beyond the rack. I am worth millions thanks to you suckers. email me at dee@contactcenter.com and ill tell you how i scammed all of you for 100’s of millions of dollars for years. Suckers!
Joe says...
@Deepak: you aren’t mentioned as one of the owners in this article:
http://business.financialpost.com/2011/11/09/montreals-beyond-the-rack-closes-us37m-funding-round/
And BTR’s domain is “@beyondtherack.com”, not “@contactcenter.com”.
Rachel says...
I buy from them all the time and have no problem but its not bytr’s fault its the fault of the designers they often just dont make good quality clothing. So please don’t blame them
Numerous doers n no problem says...
I have found the quality fine and have received each shipment I have ordered. No damaged boxes…although it does take a bit of time for shipping, but it does indicate the shipping time on each item individually, if one pays attention. I have also returned one with no hassle and chose to get a credit, so return shipping was free.
If boxes are damaged check with the shipping company or don’t accept the shipment … Don’t blame Beyond the Rack and last time I checked a SCAM is when someone takes your money and you get nothing in return, so you may not be satisfied with a purchase but that does not constitute a SCAM…please educate yourselves before you post and save us all some trouble.
Marlie says...
Wow, I can’t believe how many people are singling out BTR. I’ve shopped on line for over 10 years and stores like Hautelook and BTR have been a blessing. They have been Canada friendly from the start and shipping is reasonable (price of gas to drive around shopping). Most of what they offer can’t be found where I live. When they run cheap shipping deals they INCLUDE Canada most “stores” exclude Canada. I think of these companies as personal shoppers and not stores, they find the sales and make it possible for me to shop easily and quickly. Shipping times vary and that is the nature of online or catalogue shopping always has been always will. Everything from clothes to shoes to make up and housewares have arrived in perfect condition. Twice they were unable to fill an order and I received the credit before the email notice and the credit included the portion of shipping I had paid. The worst online shopping experiences have been with companies like Lands End, Hammacher Schlemmer, Victoria’s Secrect outrageous shipping costs, 2 plus month shipping times and poor quality products. Don’t even try to return something wrong they shipped to you as it will cost you more than both the products.
Hautelook and BTR are not scams, look at your experiences with other online retailers and compare. That should bring things into perspective. These companies have been evolving and so have their polices all in response to consumer feed back and it appears to me in an effort NOT to be like the others.
I have placed and received approximately 8-10 orders from these 2 companies since the beginning of the year with out issue and have been more than satisfied with the items.
I will continue to shop with them with confidence.
Babs says...
I have shopped at BTR tons of times and no way is it a scam - its a legit company. From what I heard, their business model is such that they order after you have made the purchase so the product has to GET to their warehouse before they reship it. Hence the shipping time is sometimes longer than normal. Personally I dont mind a delay for a good deal on the price.
With respect, I would think twice about proclaiming to the world that they are a scam unless you are certain about it - otherwise there is a distinct possibility that you are libelling them!
Owen says...
I have been shopping BTR for about 2 years now. They ARE NOT A SCAM!!! I have had absolutely no problems with them, their products are great, especially the watches and shoes. If I need to return something it is so easy, and the couple of times that I received a product that was damaged or had something missing I was not charged for shipping. All in all, a very pleasant online shopping experience.
Karen G. DePratto says...
BTR is a legit and verifiable company recognized by the Canadian Government as a fairly young company that has excelled in popularity, and proven to adhere to their policy claims. All customers are valued and treated with up most respect. I have read articles and researched BTR, as any company I do business with online. The articles in consumer reports are positive. The description of the article is described, and the materials used are mentioned. So, if it is leather or not, you will know. If the thread count is 400 or 800, you’ll know. Shipping details are explained to customers in great detail, so I notice that some people do not read policy and procedures, they just order and read later. Remember, BTR has more than just you as a customer. It is unfair to tarnish a company because you do not like the way things are done, it ruins it for others. I love shopping at BTR, and keep checking on what is new. It is a fun shopping experience where I can purchase those sometimes rare items, and the bedding is amazing. I have ordered two sets now for prices I could never get in a store. Right now I am decorating each bedroom and bathroom with items purchased from BTR. My friends are in awe of the eight piece bed set I bought for $89.00. Queen size to boot. They don’t believe me when I show them, so I have to take them on the BTR site. There have been no problems with any of the twelve or more products I have purchased. Imagine, I just purchased a white metal shelving unit that goes over the toilet tank, three shelves, for $29.00 dollars, excellent quality, and very strong. My husband now checks out the site, lol. So don’t be quick to judge, and everything is not always perfect, a few kinks probably have to be worked on as with any company that is growing.
Stephanie says...
I am new to BTR..and have made quite a few purchases within the last 3mths,mostly shoes,clothing and jewellery, and have not had a problem. Packaging is perfectly fine, quality great, customer service great and shipping to Canada is quite affordable. I also like how they will ship multiple items right away when they receive it, considering the low shipping costs im surprised but happy they do. I will continue to shop with them and am always recommending others do!!
Sarah says...
I have been using BTR for about 3 years now and yes 3 years ago I had my doubts, due to the length for product to be shipped and orders would get messed up. (Probably don’t care but Khloe Kardashian shops BTR too!)
Now, I always find myself peeking onto the site to order something, because the deals are great and the quality is great, (depending on the company) I bought a BCBG shirt (great quality) for $16.99, Apple Bottom Boots for $20 and $30. You never have to worry about prices changing on the product after you’ve purchased it.
The customer service has gotten a lot better over the past few years.
I mean people are going to be negative about a company that they personally have not had a good experience with… but I myself, gave them another chance. If you hate waiting for shipping, then only purchase from the events with specified ship dates.
Gary says...
BTR is a canadian company…hence the free shipping to Canada.
kat says...
in full agreement with supporters of btr - they have excellent customer service (wrong size boots in right sized box - sent them back at their cost, my account was credited including shipping cost - no problem whatsoever). and, as i live in a small town in coastal bc where i have to spend hundreds $$ to travel to a shopping mecca, i love the fact that i can get clothes and boots from somewhere other than the dreaded local walmart! so to all you naysayers out there complaining it is a scam, sorry to hear you had a bad experience but you are far outnumbered by those of us who have had good ones! cheers
nicole says...
I have been shopping at BTR for awhile now and have never had a problem either. The clothes always fit..and I am not a small woman! They have refunded me imediately when and item I have ordered has become unavailable…sometimes the shipping is slow and other times it is super fast! They have laways responded to my emails in a timley matter and are very easy to deal with. The boxes my stuff have come in have never been damaged so that is probably the postal services problem not BTR They also send prepaid stamps with your purchase to return items if they are faulty or wrong size. Sorry some of you have had bad experiences!!! I will continue to enjoy my stay at home shopping..without driving anywhere and dragging my four children along!!!!
angele says...
I always shop at BTR and never have a problem! Great quality and so far no messed up orders and yes shipping can take a while but def worth the wait when you look at the savings!
Marilyn T says...
My husband and I buy from them all the time and we have NEVER had an issue with them not standing behind their word. We’ve returned things, asked about shipments and they have been great, even sending us replacement items via express service, giving us credits and returning our money. We think they’re awesome. Don’t always believe what your sister’s friend’s neighbour’s dog says….
Sherry says...
Wow, I am surprised to see such bad reveiews. I have been ordering from this website for about 3 years now and have never ever had any issues at all, even when returning an item, which I have returned several items that just didnt fit the way I thought they should and been given great service each and every time.
randy says...
Beyond The Racks suggested retail prices are a scam that the consumer
should no fall for .They price well known brands for example Lacoste or
Burberry at small discounts that you can get at any outlet store , when
it comes to unkown labels they quote unreal phoney suggested retail prices
then huge discounts on these low end products. This type of marketing
is against the law if they can’t prove they have sold it previously at this retail price and should be reported to consumer affairs if this is
a canadian company.
Reta says...
I have read the poor reviews including all areas of Beyond the Rack organization .
Here was my experience.I placed my order on April 21st, which was a simple process. Immediately received an order confirmation. At the bottom it was clearly stated how long delivery would take. In total it could take up to 31 days. I thought that was a little long but at least my expectations were clear. On May 5th I received an e-mail just letting me know that my order was on schedule. That was unexpected and I was pleasantly surprised. Today is May 10th and when I got home from a hard day of work, there was a package.I thought in my head…..no way and sure enough, there was my order from Beyond the Rack. Both Tankini’s are beautiful! It took 19 days from order to delivery. I expected 31 days. They exceeded expectations!!!!
Kiran says...
I always shop from this website and their products are amazing!
I am kind of upset to see these negative reviews!
I once received something damaged and was worth only about $2 and I was given $10 credit. Is not that amazing?
It really works for me, I don;t know about these people here.
PS: I order home decors and kitchen utensils and stuff!