By fedupwithsears
Sears’ delivery is the worst I have very experienced. they call to say that it will be a morning delivery on Saturday and that my area is done first so expect them anytime after 8:30. I set the alarm for 7:30 sat morning. meanwhile at 12:30 they are still not here and the delivery guy calls to say they are running behind and they expect to be here at 2 or 3.
Moral of the story is that you buy at sears and you get exceptionally poor service. The item-a mattress was 800 and they charged me 65 for delivery!
dawn says...
wow is all I can say they sears have other companies do the delivery not them . And it does cost extra to have it delivered plus it does take time next time you buy some thing why not do it your self that way you wont have a problem . Just like others things that are delivered they never come when they say and it does cost for that service .
kimmy says...
i had similar experience, but i have had them deliver my item to the store. my order was placed on august 1, and the expected delivery date to the store was august 5. nothing received, so i called their customer service line to get the status. they said it was delivered to the WRONG store, and it was shipped to the right store on august 4. i went to the store on august 8, and they said to wait. i’ve been waiting ever since… no phone call…. i emailed them few days ago, and no response. i would never order again from sears!!!
sharp1 says...
We bought a fridge from Sears 2 months ago. Our stated delivery time was between 5:30 and 9:30 p.m. Guess what time they showed up? 9:25! My kids were in bed and these guys were making all kinds of noise - ugh.
It was a floor model, so of course the next morning with the sun shining in the kitchen we noticed huge scrapes all along one door which were not there when we bought it. We’re still waiting for the replacement door.
Malixy says...
I ordered some items from sears as well, and still haven’t even received a confiramtion email about what’s happening with my order. Does anyone know if they even bother to contact you?
dawn says...
Did you order by phone if so they tell you when you will receive your order and they give you a ref number . they also send an e-mail confirmation of your order they also do the same thing on line if you did not get a number for your order then odds are you did not place it right .I always get a number and if there is a problem with the order they e-mail me .
Sean says...
We bought a dishwasher from sears over a month ago they said that they could deliver and install it “No Problem” is what they said. They reschedueled the delivery date 3 times and when the guy showed up he said that there was a piece of pipe that I needed to put in under my sink. So I called a plummer to put this thing in and went back to the store. No problem was what I was told. The delivery date was set again and AGAIN and I’m not kidding they recheduled. Finally he shows up and says they are short staffed and that I am going to have to help him. So fine I say I will. Comes into my kitchen and what do you know he says I need new pipeing for my new dishwasher and he cannot install it untill its done. WOW. End of the story is I had to call a plummer again and pick up my dishwasher myself and am going to install it myself today. Trust me expecting these guys to give you good service is like trying to get dried cement out of a glass bottle without breaking it.