By Digi
I placed an order on PinkCherry.ca.
After seeing it featured on the Blog, I assumed it would be reliable.
Boy, was I wrong.
They supposedly have great shipping, with items being received 1-7 business days (1 day for GTA, which I am located in).
It took almost 1 month! I ordered on a weekend, so it was shipped on the 25th last month. I did not receive it until yesterday, the 18th.
During that time I contacted them and they said they were going to contact CPS..nothing else. No updates, nothing.
Well, when I received my order, I thought all was well..until I opened the box.
My husband’s name and our address was printed on the outside..but the packing slip and item was for someone else! I now have this lady’s information, including her phone number.
I called them and they said I would have a replacement TODAY..not here yet, so we’ll see how long it takes and if it’s right, this time.
Hugh Heffner says...
That’s what you get for being very naughty
Ashley says...
I’ve ordered from them several times with no issues or problems. The item you ordered was probably out of stock and the site wasn’t updated. I’m not saying it’s right…hopefully they will get you what you ordered soon.
chantal says...
Ive used them a few times never had an issue and they always shipped item descreatly
Nina says...
I had the same problem, you live and learn I guess:(
Nathaniel Freedman says...
Hi. I am sorry that it took so long for me to see this post and I must apologize for the service you received from my company. As you can see from other posts, we are a top notch ecommerce outfit that ships out faster than Amazon.ca. We pride ourselves on shipping out any orders received by noon EST the same day. My email address is nathaniel@pinkcherry.com if you and anyone else has any issues with PinkCherry please don’t hesitate to contact me.
Nathaniel
President
PinkCherry.ca
opiate_250 says...
Not sure what every ones problem is. Heres my experience.
I placed an order with this company, and there was an error. I contacted the company, and they responded quickly, and professionally. Which was completely unnecessary considering I was being a dick, after reading all these negative comments. We found out the error was all my fault, and we shared a laugh.
I placed my order a second time, and within 5 days it arrived. Not bad considering I live on the other side of the country. Sadly my order was not quite what I was hoping for, but again that was all my fault. I knew that might be the case when I placed the order.
All in all, Pinkcherry.ca’s customer service and shipping were both top-notch in my experience. I will definitely order again.