Expedia Screwed Us Over

By Amy

We frequently book with Expedia and have no problems. This time we waited and waited for the best price to book. After the price not fluctuating for weeks we finally booked. Less than 24 hours later I noticed the price drop. I called the customer service number given on the Expedia.ca website and it took 45 minutes to get through. I was then told I had called the wrong number. Great! So they transferred me to the Canadian line. The agent I dealt with would not listen to me and was basically reading from a script. I was told they would not honor their “best price guarantee” because it is not a vacation, it is a flight and hotel package. I was very upset. He told me he could cancel my trip and re book it at the lower price but I would have to pay the cancellation fees. I got a reference number from him so I could file a complaint and it turns out he gave he the wrong number. What I got back from Expedia after I filed my complaint was basically a form email saying screw you just suck it up. I told them I would tell all my friends, family and even complete strangers. If you value time, money and customer service I suggest you never book with Expedia!

4 Responses to “Expedia Screwed Us Over”

  1. 0

    Alexi says...

    Their “best price guarantee” means that they have the best price out of all the other online booking sites at the time of booking, and if another site does have a better price at the same time, they will match that price and give you an additional credit for a future purchase. It is not a “best price guarantee” EVER which to you means that it is the lowest price it’ll ever be. You are SOL if you think your complaint is going to get anywhere as you are misinterpreting their policy.

  2. 0

    Gianni S. says...

    Hi Amy,

    I work for Expedia.ca and would like to apologize for any type of bad customer service that you received. In the meantime if you don’t mind airing your grievance on the Expedia.ca Facebook page (www.facebook.com/expediaca) we will be able to escalate your issues.

    If you do not have a facebook account you can send us a message from the customer support page located here: http://support.expedia.ca/ - remember in order for us to reach out to you, please be sure to include your email address, itinerary number and daytime contact if possible.


  3. 0

    mercedybear says...

    I had a similar experience with Expedia a few years ago, took me 2 months of arguing with them to get a refund on a vendor that they sold me tix with who messed up. I am NEVER using Expedia again, from now on I book through WestJet Vacations

  4. 0

    Mike says...

    Expedia is the devil.

Comments are currently closed.