By Rene La Ferte

On April 18 had Sears technician come in for my micro-wave oven. Technician placed order with his Sears people. Part comes in beginning of June and on June 4th technician is at home to make the repairs…Unfortunately itis not the right piece of equipment to do the job. Someone made a ” booboo” somewhere either at Sears or at Panasonic. Re-ordering again I was promised a June 24 delivery. We are now July 6 and it is back order and at best July 17. What is it going to be next ? I have already sent two e-mails to the Panasonic cust service since I am told it is their fault for not having on the shelf the proper parts ans consequently super long deliveries & outrageous service affecting both your organizations. No more Panasonic or Sears for me & my family.Mr. Customer; Blainville., Qc; Canada.

By Taurus

Last week my husband brought home a salad for me after having lunch with buddy and it was nasty. All the lettuce was brown-I threw the whole thing in the garbage. I was shocked that whoever made it didn’t notice how obviously bad the lettuce was. I decided to send a letter to HO on their website and I received a phone call from the local manager the very next day! She apologized and explained they were having a problem with a supplier and promised to send me some coupons. I haven’t received them yet but I this is the first time I complained to a restaurant & actually got a response.

By Mandi

Bought a Laser Jet CP1525 and it worked perfectly fine for one day then it would print one copy of my wedding invitation then start cleaning after every copy. I called their suport line 3 times to be put on hold for more than an hour. When I finally got someone on the phone he transferred me and hung up on me. I exchanged it for a new printer hoping it was just a faulty printer. Nope! I called again then was told that it was my operating system - Vista. Which by the way says right on the box that it is compatible. The guy told me that I need to buy a new operating system either XP or windows 7 for it to work. I basically thanked him for “help” then told him where to go. I tried it on XP same problem. He called my back and left me a nasty message. HOrrible Customer Service

By Sandra

They sold me the wrong lizard!!! Was suppose to be a Mali Uromastyx and ended up being a Saharan Uromastyx.

And They say they just buy lizards from Registered Breeders? Really?!

I had probablems with lizard from day 1. I called saying he is not handleble, they told me give him 1 week. So I did, I call back again at 2 weeks saying its weird lizard is always hiding wacking its tail at me. I guess a manager, Ana, said it can take up to 1 month that I have to take the lizard every single day. I did as told and the lizard became worse! Funny how they kept on stalling me to wait and wait and gee, now too late to return the pet!!!

BE CAREFULL AT ANY PETSMART. You might not being buying what they are telling you!

By Colin Hendry

I have received 6 (six) phone calls from 5 different people at Weed Man urging me to have my lawn sprayed for grubs.

Four of those people first said that they had seen the signs of the grubs, then they changed their story to say that the technician had seen the grubs. The lady said today that every body has grubs so you have to spray for them.

I have told each person in turn that I am not satisfied with the WEEDS in my backyard. Weed man is supposed to have sprayed the weeds. Each in turn , except the lady today told me that someone would be out right away to spray it again. I have not seen anyone her in the last week. The lady today tried to tell me that I have to phone the 1-866-989-0399 number to complain. I have phone no less than 5 times and been told that the office is closed including today at 4:45 PM.

I tried to send a message but I am told that I cannot contact the officwe without a customer number; what the hell is that?

To say that I am upset (long way past that), angry (understatement), extremely mad (CLOSE). We went back to your company after a 2-3 period, when I had cooled down, my wife had renewed after too numerous calls (do you people not respect the do-not-call protocol?), and now you are harrassing me again about a situation and a treatment that no one in your office knows I need; just that your company will collect, $107.00; not $90.00, no $95.00–what in the Hell is the real fee or do the people who call have free range to lie about that too.

By Rene La Ferte

On April 18 had Sears technician come in for my micro-wave oven. Technician placed order with his Sears people. Part comes in beginning of June and on June 4th technician is at home to make the repairs…Unfortunately itis not the right piece of equipment to do the job. Someone made a ” booboo” somewhere either at Sears or at Panasonic. Re-ordering again I was promised a June 24 delivery. We are now July 6 and it is back order and at best July 17. What is it going to be next ? I have already sent two e-mails to the Panasonic cust service since I am told it is their fault for not having on the shelf the proper parts ans consequently super long deliveries & outrageous service affecting both your organizations. No more Panasonic or Sears for me & my family.Mr. Customer; Blainville., Qc; Canada.

By customer

My family all have apple phone, we all have apple computers and let me say, customer service sucks at Square One Mall, Mississauga. Reps are rude and not helpful. My next phone or computer will be non apple. And at least I’ll get bad service over the phone not right in my face.

By Dennis

I get my meds from Rexall drug store in Scarborough On Ellsmere Ave Ontario.I have been getting them there for the last 3 years..I always get my Meds ever 28 days like clockwork..Once they screwed my date of 28 days,,I can not live a day without these meds.When I went to the Rexall drug store to seek help in this matter they would not listen to anything I said..I asked them to please listen to me there is a way around this problem,but he just kept on talking over me with no care about my health..I thought they were there to listen and help people but this guy was the most uncareing person I have ever met.I will do my best to turn any one and every one from shopping from this store

By Unhappy (Ex)-Customer

Sears Home Store, South Edmonton Common location

I spent a lot of money on a bedroom suite and did not get the goods as promised. Paid in March, waited several weeks for Apr 30th delivery … understandable because 1) made in Canada and 2) made of real wood (no veneer).

Requested, up front, for delivery and assembly but the delivery guys “… don’t do assembly.” Finally found someone to help me put my bed together but there was a manufacurers defect so that was impossible. Sears sent a “medic”, one whole week later, only to find that I recieved the wrong type of bed, frame vs. platform.

Waited another week before they even ordered a replacement from the manufacturer. I mistakenly thought that they were trying whatever they could to remedy the situation. When it comes to occasional furniture, it’s not that big of a deal but we’re talking about someone’s bed, a very crucial piece of furniture … I cannot be more dissappointed. I will never shop there again.

Now (today) they tell me that there’s a further delay because the manufacturing plant shut down for summer holidays!! Excuses, excuses … I’m asking for my money back and they can take the goods away. I paid up front in March and I’m still waiting for a proper bed? I don’t think so! I recommend other shoppers to take their business elsewhere.

Never ever ever will I shop there again and I will advise any one who will listen not to shop there either.

By Merangue

I have been playing on this site since 2001. In over 10 years, I have won nothing but screensavers. I did win the Jackpot once but Pogo immediately changed my numbers. Another time my cards completely changed. It does make me think that Canadians cannot win on Pogo,com.

By sarchambault

This is new to me. I went to Jean Coutu (Orleans, ON.) today to use a $2.00 Stayfree coupon (Printable) for the same product on sale for $2.49. They reveiwed the coupon, called the manager and told me because the coupon says “will reimburse you for the coupon’s face value” (them explaining this means not a product on sale). I tried to reason with them explaining they were misunderstanding the coupon. They refused to assist me.

I called J&J when I was back home and they reasured me that Jean Coutu was incorrect in making that decision but it is up to the individual store. They also suggested I have the company call J&J while I was there and they would explain to them how a coupon actually works.

Hope this helps somebody.

By Setsuko

I brought my car to Classy Auto for a brakes and rotors job. I was told it would take 1.5 hours. I returned after that 2 hours to find my car unfinished. I was told that something was seized. I continued to wait, asking what was happening another hour later. I was told “He’s working on it, he’s working on it”. I remained at the shop the majority of the time, leaving occasionally for food or a drink. At no point was I approached to be made aware of the situation with my car. I felt I was receiving unclear and vague responses to my questions. I waited for my car for 7 hours before my husband arrived. At that point he investigated the situation with the car and quickly discovered that the mechanic was attempting the wrong method to push in the caliper. He then had to demonstrate how to push it in and the mechanic replied with “Oh! That’s how it works”. A ‘licensed’ shop should know how to replace brakes and rotors, in less than 7 hours and without assistance from a non-mechanic.

They were also using incorrect tools. I demanded a receipt and the owner then said “Well then there is going to be tax on it”. I spent a total of 7.5 hours waiting for my car, without apology or explanation. I received an apology as I walked out the door AFTER stating I will be reporting it to BBB Canada. It was extremely unprofessional, inconsiderate and cost me a day off work. At this point I would question the authenticity of the “mechanic’s” certification and the shop’s legitimacy.

By Sick and tired

Just before the May long weekend I had 5 yards of #1 soil mix delivered to top up my 25 year old massive perennial flower bed. It’s been about 3 weeks now and every where this dirt was spread is now a blanket of various weeds! This product is full of weed seeds and people should not purchase from Canar. I have had dirt delivered over the years from other companies and have never had a problem. The manager said this was a normal part of gardening and that I could cover all of my hundreds of perennials and use weed be gone or just start hoeing! I have been gardening for over a decade and have never seen such a mess. I asked for a refund or at least give me a bottle of weed killer. He said sorry we can’t do that. A few weeds are normal, even after a decade of weeding my yard diligently, but this is now an overwhelming mess. Thanks for nothing Canar!

By Jay

I purchased some cans of formula from save on foods back in may when they were $10 off, used my coupons for an additional $8 off the total ($12 a can) with no problems.

After opening the second can for my daughter, she became very ill, turns out one of the cans had expired.

I contacted the manager of the store who told me without a receipt there would be no refund, lucky for me I found the receipt. I went into customer service for my refund and the lady left to check the shelves for the formula and to check stock, she returned and said they didnt carry that kind, I showed her the receipt and she told me I bought it reduced to clear , I told her the other cans I purchased all had 2012 expiry dates and that this can made my daughter very ill, she didnt seem to care in the slightest and processed me refund, giving me $10 back in change. I was pretty embarrassed by her comments to me, and didnt think to check my refund at the time. Once i got back to my car, I realised she shorted me $2 on my return and although I understand the $8 in coupons I used arent cash, Im out of pocket that as well (I get that they cant return the coupon to me, or return that portion in cash) but this refund actually cost me (with the $2 she shorted me) -$10.

Im MOST upset that no one care a damn that this expired formula was on the shelf, the cashiers comments indicated to me that it was my fault I purchased it on clearance. Like I said bfore, this made me daughter VERY ill.

I wont be buying baby products there ever again, and I have sent a letter to head office to inform them.

The customer service I recieved was embarrassing, but I am most upset that they did not even bother to appologize for putting an expired product on the shelf.

I spoke to the company that sells the formula , and they informed me that its NOT ok for any store to attempt to sell formula thas near or has expired, she said its unacceptable and a rep will be visiting this store to ensure that the other cans arent past or close to expiry date.

Just a warning to parents, please check the expiry dates on ALL products- I feel so dumb for not having thought to look at the dates prior to this incident, and now triple check before a purchase and before I give my daughter anything- lesson learned the hard way for this first time mom

By Fredericton, nadda virgin mobile town

Recently purchased a Fredericton, NB sim card with prepaid vouchers but it doesn’t work. I’ve visited the virgin store 3x to check why, had Virgin change the sim 2x and confirm my smart phone compatability.

I’ve called Virgin’s CSR’s about 9 times (over 9 day period) and I’ve been finally advised:

Answer: Go change your sim card (which I’ve already done.). Shocked that they cannot fix it I asked for my money back…they advised they do not provide refunds. End of story, no more options from Virgin.

Its kinda like a an old school mugging where they take your money and leave you nothing…expect I have a receipt this time.