Problem with Coupon at Jean Coutu

By sarchambault

This is new to me. I went to Jean Coutu (Orleans, ON.) today to use a $2.00 Stayfree coupon (Printable) for the same product on sale for $2.49. They reveiwed the coupon, called the manager and told me because the coupon says “will reimburse you for the coupon’s face value” (them explaining this means not a product on sale). I tried to reason with them explaining they were misunderstanding the coupon. They refused to assist me.

I called J&J when I was back home and they reasured me that Jean Coutu was incorrect in making that decision but it is up to the individual store. They also suggested I have the company call J&J while I was there and they would explain to them how a coupon actually works.

Hope this helps somebody.

5 Responses to “Problem with Coupon at Jean Coutu”

  1. 0

    Mel says...

    I had a problem with Johnsons FPC, stating that it was not valid in QC, even though it did NOT say that and the coupon was bilingual. I don’t know why they are being so difficult with coupons lately.

  2. 0

    ange410 says...

    About 3-4 weeks ago I was at the Jean Coutu on Saint-Rene Ouest in Gatineau and tried to buy 1 bottle of Sunlight liquid laundry detergent and use a $1 off Sunlight coupon from, and 1 bottle of Sunlight Green Clean liquid laundry detergent and use a $1 off Green Clean tear pad coupon. Two DIFFERENT products, two DIFFERENT coupons. The cashier refused, indicating that I could not based on the “cannot be combined with any other offers” line on the coupons. Excuse me?! So I only bought 1 bottle. The following day I went to the Jean Coutu on Greber in Gatineau and tried to buy a bottle of Sunlight liquid laundry detergent and use my coupon for $1 off. The cashier informed me that because the Sunlight was on sale, I could NOT use a coupon because the coupon could not “be combined with any other offer”. I left the store without any of my purchases. I can’t believe that they were just voted Canada’s favourite company.

  3. 0

    Jeanine says...

    Does the coupon not say for REGULAR price item only. So this does not include it being on sale?

  4. 0

    ange410 says...

    Nope - I have 3 different types of Sunlight coupons and not a single one of them specifies REGULAR price items.

  5. The way I see it with the ever changing news its hard to keep up to date on current facts. Most of these commenters arent taking into effect the change of the global economy and how much of a different it has on news technologies / medical growth / economic / political issues. But anyways nice read, defiantly enjoyed your post. Found your blog on google search engines btw… most people always wonder how people are finding them.

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