by Steve N.

This was my first experience with Weed Man, fortunately it will be my last.  In order to get my business they made a bold statement saying that they could care for my lawn better then I could.  After calling them several times to deal with the increase in weeds, they came and applied another control chemical.  This did not work, I called several more times and could not getting anything done about the problem.  After having an employee ring the door bell wondering if Weedman could be employed to help with my weed infestation I indicated to him that they currently were.  He was shocked and filled out a form for them to drop by and manually pull the weeds.  This never happened, they kept delaying until cooler weather when they could apply chemical.  My lawn has been in the worst condition it  has ever been in and I will NEVER use weedman again.

by Broken Windshield Guy

Very unhappy with this water park called “Wild Water Kingdom”. My car windshield was broken inside the parking lot. I paid $8 for a dusty gravel parking lot and at the end of the day, my car front windshield was broken with a golf ball that came from the park.

I went inside their office and told them about it, and they just made me fill out an incident report. At the same time, another guy had the same problem with his brand new car: broken windshield with a golf ball.

I tried to contact the Senior Manager but he avoided me until a week and a half; then a lady phoned me to offer me free passes!! Are you kidding me?? I would never ever go back again. I guess they wanted to punish me more or get my car damaged again. I am very disapointed and I just want them to pay for my broken windshield.

I would not recommend this place to anyone, not just because of this, but also, the batting cage, bumper boats, some slides weren’t working. The swimming pool water was too dirty;  you got to rent their tubes for some slides and for the lazy river; and last but not least you’re not allowed to bring any food or drinks, so you got to spend money on their expensive and bad food.

VERY VERY DISSAPOINTED!!! DO NOT WASTE YOUR MONEY!!! DO NOT GO TO THIS PARK!! YOUR CAR MIGHT BE DAMAGED!!!

by SmartShopper

London Drugs in Richmond BC, Granville and # 3 Road.

Today I went to buy vitamins because they were on sale.  I saw a “special” posted on the shelf which said buy 3 bottles and you will earn a $10 LD gift card.  Good job, LD is doing their best to draw in customers.  Little does their headquarters know their cashiers are driving their customers away on the other end.  How?  When I went to pay, I asked if I may immediately use the gift card towards more merchandise I wanted to buy today.  ”No” said the teenager, without further explaining why.  I asked again, “No”.  That’s all.  What a stupid answer.  Then it turned out the 3 bottles I selected were the wrong combination and the total was more than I expected.  So I said: “I will go back to the pharmacy dept and select the right combo.”  The teenager rung up the customer behind me and put a “Stop” sign for her checkout line.  I thought maybe she was rude and unhelpful because she was in a hurry to clock out.

After I corrected my vitamin selection, I made sure I went to a different cashier.  This time an older woman.  Same answer “no, you cannot use the card now”.  ”Why? I have other purchases today.  When is the earliest I can use the $10 gift card?”  ”The card will be activated tomorrow.  But you have up to a year to use it.”  ”Oh, now I see”.  Her explanation tone was not very friendly either but at least I squeezed that extra little bit of info out of her.

I am an educated & confident person and stood up for myself by asking questions.  Can you imagine someone with weaker command of English, or older seniors who are easily confused or embarrased?

LD cashiers must learn that their jobs (ie paycheck & livelihood) hinges on helpful customer service.  Customers are not always right but *you* are here to help them.  When customers stop coming to LD, your store will close and you will be laidoff!

I will tell all my friends and families about the poor customer service and bad attitudes of these cashiers.  I hope their customer service karmas catch up with them.  I hope they & their families receive bad service themselves so they know what it feels to be on the receiving end.  When LD starts using self-service checkouts in LD, you will learn your lessons.  Too late!!

by A. D’Souza

So for those to be brides….please do not ever make the mistake of going to American Romance in Oakville. There are 3 sales people - Mia, Moe & Joe - they are the nicest sales people until you pay for the dress. Once that’s done & you have to go back for the alterations….you’ll never see them. The store is all of a sudden always closed, no one answers the store phone, the cell numbers just ring & ring……you definately do not need this additional stress while planning your wedding. They know exactly how to screw up your wedding experience by almost not having a dress. They have no professionalism, no courtesy calls if they miss an appointment & to top it all of they try & blame you for something or the other. Brides to be or anyone wanting a gown from American Romance, please do not make the mistake of going there. I am talking from experience & my wedding is in October & I now have to find a seamstress who will alter my dress in a month, after having paid American Romance for the same.

American Romance
2360 Lakeshore Rd W
Oakville, ON
L6L 1H5

Tel - 905-901-0085

by Doggone Mad in Kingston

I was recently shopping in PetSmart and found a harness on sale for one of my five dogs.  When i came to ring out the price did not scan correctly (regular 22.99  on sale for 15.99) so I informed the cashier.  With 3 people waiting in line she and I returned to the spot I got it and I was in fact correct about the price.  The people still waiting in line(growing impatient by now I’m sure) had to wait for the assistant manager to open the till.  They rang in the sale price with no mention of the retail code.  When I mentioned the code of conduct they not only made me feel like and idiot stating that it’s only some places that do that, but they also ensured that everyone in the line behind me knew it.  After having spent thousands of dollars over time with 5 dogs worth of food and pet supplies to buy I can assure anyone that Petsmart is not the place I plan to spend one more cent.

by Ann

I bought a can of “black” spray paint at xc, Fennel & Upper Gage, Hamilton and when I went to use it…it was “clear”.  I had shaken the can, no colour.  I sprayed it on newspaper…nothing.  Great!  The store does not do refunds or exchanges. Figures.  They keep the paint in the back room, you have to ask for it.  So I gave them the benefit of the doubt, ok, it’s just the one can.  I had a can of white at home so I started my project with white instead (purchased long time ago elsewhere). I ran out of paint so I thought I would get white at the same store.  Again I had to ask for it and the same guy was getting it for me.  I asked if he would kindly spray it on the cardboard he has there…just so I can be sure it is white and I explained what had happened to me.  He didn’t want to, he said, they are the colour of the lid and kids use them and put the wrong lids on them, that’s what must’ve happened to the one I bought, that’s why they keep them in the back now.  Well I told him.  The one I bought was from the back…YOU got it for me and it didn’t work.  So he reluctantly squirted a little and it just got a bit of paint on his finger, it was white so I took it.

I went to use it yesterday and it wouldn’t spray evenly…it just splattered and then quit altogether!  I was so mad.  So now I’ve spent about $4 (they were $1.99 ea) on paint that’s no good and I can’t do anything about it! Well, you can be sure I will never buy a SINGLE THING at that store again.  What a bunch of scammers!!

by Sea Hag

My Sears Kenmore Front  Loading washer needs service under warranty. First, I phone the 800 number to be told that it will be at least a 15 minute wait. It was. Meanwhile I grab my cell phone & call local store to complain about the wait to ANYONE. After listening to an advertisement & then going thorugh the push this number and that one, after some 10 rings an employee finally transfers me to a suitable manager - BUT have to leave a voice message which I did. After about 17 minutes, I get transferred to a ringing extension, then dead silence - have I been cut off? I had to move now to another floor where I had my applicance information & did not hang up although I did think I was now cut off. Whew - someone answered & apologized for long wait saying they were short staffed. The short story is that I have an appointment (servce person will call to confirm approx time) on Friday. This is Monday. I do mega loads of laundry in a week - this is acceptable service? And we haven’t even got to Friday - will they have to order parts? So I am left in a quandary, do I call my usual wonderful service folks, Dependable Applicances in Kingston, who will likely be able to get here today or tomorrow latest to determine the problem or wait for Friday & take my laundry to the laundromat (not close). This is not my first complaint with Sears service but I have work to do NOW.

by Jen

We recently bought a new house and therefore had to order $8000 in new appliances.  We got quotes from about 5 different sources (The Brick claimed they were “too busy” to quote…all righty then).  The Bay came up with the best quote.  However, the day before the stove was to be delivered we got a phone call saying it would be sometime in August (supposed to be July 25).  The dishwasher arrived as promised on July 30.  But we had paid for installation - and the delivery driver told me that “someone else” would be installing and he had no further information.  Looking at the pile of dirty dishes on the top of the counter, which I had let pile up in anticipation of this glorious day (I have four kids), I wanted to cry.  When my husband phoned, they said that the delivery driver was indeed supposed to install - but that since it was their last delivery of the (very hot) day, they probably just wanted to go home.  Um.  The customer service rep agreed to send someone on Saturday, between 12-6.

So now, we had to stay home on the Saturday of a beautiful long weekend.  As 6PM approached, I started to get nervous.  Again my husband phoned and was told it was a 3rd party company so have no idea whey they didn’t show up.  I rolled up my sleeves and started in on the dishes.  After 30 minutes and a lot of negotiating Bill got the rep to agree to send someone today (Sunday), again,  ”between 12 and 6″.

So we’re homebound AGAIN. And if the dishwasher is not installed TODAY…urghhhhhhh…My biggest complaint is that they don’t have an excuse.  I mean, I hate excuses, but don’t just say, “it’s a subcontractor” as if that’s an excuse.

by Sarah G

I am a victim of the text88588.com fraudulent charges passed on by Fido/Rgoers. I started receiving these texts back in April without knowing that I would be charged for them. In fact, the first month wasn’t charged at all so I just assumed Roger’s was doing some kind of promotion and I never responded to any of these texts. But, TWO months later, my bill started showing an extra $36+ taxes for these texts and when I called to explain that I had never signed up for this, the Roger’s/Fido representative insisted that I had returned the messages and would have to pay the charge. She claimed that I had returned them at a day and time I was booked with and treating a patient AND my phone was turned off as it always is during these times. When I told her this, she suddenly changed her tune and said she would credit only one month as a ‘goodwill act for a valued customer’. She knew at the time that a second month of charges was on my next bill yet she did not tell me this at all and now Roger’s will not credit the second month back to me claiming that they will be losing money. Furthermore, I asked her why none of the so-called texts apparently returned from my phone showed up on the bill and her response was, ‘We don’t provide those details’. I firmly believe this is a scam that cell phone companies have going, expecting that they just have to harass the customer a bit and most people will pay the charge even if it IS fraud, particularly since they refuse to provide exact details of any apparent ‘replies’ coming from my phone. I warn everyone to avoid Roger’s/Fido because they WILL stick you with the charges; they even continued to charge me for 2 more texts they claim I sent on July 5th, nearly a full month after I clarified the situation and they still refuse to provide any details on these so-called ‘premium texts’. Roger’s has no interest in treating their ‘valued customers’ well at all but would rather spend millions advertising in the hopes of ensnaring new customers that will give in to their arguments & simply pay the fraudulent charges. They have lied by omission, which is somewhat better than my first contract with them where they outright lied about the long distance capability on their plans. Two contracts with Rogers and two very big problems that end up costing me a lot of money. This is the last time! Buyer beware!!!!

by crackercrumb

I had a horrible experience at Pizza Pizza last Saturday night. Such a bad experience.

We get in there & there is a girl in front of us asking for the bathroom key. Girl behind the counter told her someone must have it, since she doesn’t have it. The girl said something to the supervisor (or the person in charge) as she was walking away. I think she had asked him for the key in the first place, so it was like a follow up. & he yelled at the girl behind the counter.. for whatever reason. I couldn’t hear.

We’re now at the counter.

She makes eye contact with me & she says, “well i don’t have the f**** key, so it’s not my f***** problem!” I was dumbfounded.. lol. I felt so awkward too. I ask her if they still have the special for the XL pizza. She never says anything. LOL. So I ask her again & she types it in says “what do you want on it”. Nice.

She never gave me my receipt. After she rang in someone else, I said, “you never gave me my receipt and it says right here - if you don’t get your receipt your meal is on us!” She slammed down the receipt & said “here it is. i just gave it to you now.” I tell her, “that’s not how it works dear. You present the customer with the receipt immediately after the transaction is complete. Not after you have finished another transaction with another customer & I have to ask for it.” She then said, “I just gave it to you, so now you have it. You’re not going to get your meal for free.” I wasn’t going to argue about it because they were going to have my food in their hands.. ya know? I wasn’t even going to complain to head office about it until I got home…

We went in specifically for the cheese sticks & to grab a pizza. They look so gross in the photo, but would look better if they had cheese like they were supposed to & they do taste good. We take the food home, and this is what we find. The girl who works the cash register also does the cheese sticks. I ed about how there was no cheese on them for like an hour after we got home. They are supposed to look like how the first two look.

Anyways, I just wanted to share. I’m gonna email head office that photo. I don’t know if I should tell them about the other stuff too or not. I want a new order of cheese sticks though. We ended up eating the 1.5 with cheese & tossing out the others. What a waste.

by BC Gal

So, a customer service person today at LD was the worst I have ever had.

I had a bunch of stuff (printer ink, makeup, Tide, etc.) . Hubby and I went to the service desk (as always) with a couple of coupons and my purchases.

She took the coupons no problem but started commenting on what I was buying. First, she said, and I quote:

“Oh, makeup. So expensive. MY husband tells ME I am beautiful so I don’t have to wear it.”

She then looked right @ hubby and said “If you told her she was pretty she wouldn’t have to wear ALL that makeup.”

Looks at me again:

Pricey, espeically the AMOUNT of makeup you wear.”

My mouth dropped open and hubby’s eyes huge staring at her and her nerve. Keep in mind today I was wearing lip gloss, mascara and some powder…. ???

Just wanted to be done and pay, but she kept going.

Next she tells me that I should invest in laser surgery (for what, I don’t know), but she just kept saying how expensive but worthwhile it is and I should get laser surgery… WHAT THE HECK??????????? Tells me after I need LASER HAIR REMOVAL….

I told her she crossed a line and I told the manager. They told me they’d “deal with it.”

Wow.

She told the manager she said all those things, too.

Have called their head office and they will now be looking into it.

Worst service ever.

by Surfkate

Hello.  today,  i went into my neighbourhood canadian tire store - they would not honour their price as in the flyer and as posted on their shelves. The manager directed me to the “fine print” on the flyer and I have sincerely feel ripped off - So, be aware, check the fine print at Canadian Tire - i chose the only item on the shelf that was Dr. Sholls, there were about 6 of those shelf price tags, “sale tags”, saying Dr. Sholls foot spa 19.99  - when i objected to the 69.99 price i was charged at the check out and subsequently asked to see the manager, he approached me and said nothing, only looking at me, then saying “okay, okay, i’ll go look” - he then sent someone else out with a Sunbeam replacement, and the employee told me that there was a mistake: the price tags and flyer should have read : Lancaster and Sunbeam foot spa - not dr. Sholls foot spa - when I asked to speak to the manager (again) i was told I would have to wait, waited 10 more minutes and the manager approached and said “what now”, literally.  He was defensive and advised me to contact customer service, which I did, see below and I will keep you updated as/if this develops.  Won’t be going there again.
thanks.

by Laura

Many of us have fond memories of skipping through Magical Kingdom as a youngster.  Riding Dumbo, meeting Mickey Mouse and singing ‘ Its a Small World’.  Back in January, I was lucky enough to share the experience with my son for the first time.  Unfortunately just before we were about to leave the theme park he lost his beloved new Mickey Mouse car.  We fought through the crowd to get to one of the stores on Main St..  At the last moment I decided to buy a lovely pewter Mickey Mouse key chain.  It was very unique in that the head swivelled around and the legs and arms moved too.  Sadly, a couple months later I looked at my key chain and noticed that the head had separated from the body.  Lucky me, I now had Mickey Mouse’s pewter head hanging from my keys like a deranged cartoon bounty hunter.  A few weeks later the pewter coating started coming off revealing a copper metal underneath.

Disheartened, I spent hours on Disney’s website trying to find an email to contact customer service.  I found one for Disney Store and thought they could maybe help.  I explained the situation and was told ‘DisneyStore.com only accepts returns of merchandise purchased through DisneyStore.com.  Should you wish to return an item that was not purchased at DisneyStore.com, please contact the Disney store where the item was purchased for further assistance.’.  I was frustrated as Walt Disney World is not only a two hour plane ride but also $75 American to get into the theme park.  So I persisted and reexplained the situation and was given a long distance number to call.  My husband called and was flatly told ‘we have a 90 day return policy’.

The lesson I’ve learned: If you are set on going to Disney, don’t buy their souvenirs.  If you forget and buy one of their souvenirs, make sure the item goes through a rigorous test before or shortly after being purchased.  Don’t bother trying to email them, call them at 1-407-363-6200, option 4, for returns and be prepared for a snotty costumer service agent.  Do this all before 90 days or else you are SOL.

by Lydia

I went to your Delta Superstore with a good intention.  I went to customer service with a bar of mozarella cheese that is moldy that I have purchased Jun 29/09 with a expiry date of nov 17/09.
I did not have my receipt with me.  I was hoping just to get the cheese replaced and tought not having  a receipt will matter and make you aware of the bad product I have bought for $3.00.

the response I got from cust. service is-  I have to take it back to the store where I  bought the cheese which is about 10-15 mins. drive. because they may have a problem with refrigeration and that they have no poroblem at their store, or that I may have left it in the car and cause the cheese to go bad.this is a $3.00 value of purchase.(I bought the cheese at your king george store), since we were at the delta store to look at the bbq we tought returning it will not make a diff. where you buy or purchase the item. then I asked for the manager cause the cust. serv. clerk did not look at my problem nor did not try to understand what I was trying to explain.  I asked for the manager and the manager’s response was - they don’t take back dairy products and more so not having a receipt that I have to take it back to the store where I have bought from.

My frustration is - I was not trying to return and get money back, I wanted the store to be aware that this is a 3 week old product that I have purchase, expiring in nov/09 and has turned really moldy with a cost of $3.00. and all I wanted was a replacement.  Driving to the originating store will cost more than replacing.

I felt no emphaty and no understanding from the clerk and the manager with what I was trying to convey.  Could have been just a simple make the customer happy for a $3.00 value of cheese.  !!!

In my frustration and rather than going into an argument and creating a scene.  I resulted in throwing away my cheese in the garbage.

I have been a long time customer of superstore. I have returned items with and with no receipts with values of more than $3.00.

by Lucy

I purchase a charcoal smoker, when I went to assemble the main drum was dented, the top would not go on properly.

Took the smoker to the store, they give me a refund and I went and purchase another one (I had a party the next day really needed a smoker) got home started to assembled the second smoker and 2 parts were missing
I got this box from the shelf myself, whent back to the store explain the situation and the employee told me he would give me a refund and I could get another box from the shelf. I refuse - told him that all boxes on the shelf were open and properly returns because of defects, I asked him to give me the missing parts from the smoker that I return earlier, He went to the back of the store and give me missing parts.

Needless to say I will not go to Lowes anytime soon, I did not like my experience, the employees were very helpfull, the problem is, return items should be sent to the mfg. not back on the shelf.

I don’t live close to the store so it took me a good 20 minutes each time to return these items. And since I can’t lift anything heavy I had to get my son to go with me.

Lucy