By muffins

a few weeks ago i went to this homedepot on markham rd near buroak to get some flashlights that were on the flyers. i browsed the whole store looking for it and couldn’t find it so i went to ask a lady for some assistance. she couldn’t find it either so she called up or supervisor for help and they were looking for it cause they were walking around the whole store and they told me to just wait a while. after waiting for 15 mins i walk over to the next aisle to find that the lady that was helping me wasn’t looking for the flashlight but was helping someone else and i also found her supervisor just sitting in the entrance area doing nothing…. i was infuriated so i left the store but while i was leaving i saw the other lady going on a break…never going to that store again.

By Shanns

I just received my purchase from Beyond the Rack. I purchased a set of three “Heys USA” suitcases. To my surprise they shipped me the exact suitcases that were pictured on the website HOWEVER they are not “Heys USA” they are “Travel Concepts”. I have never heard of “Travel Concepts” and from the looks of it didn’t actually get that great of a deal on them. I have emailed Beyond the Rack for them to explain this to me. We will see what happens

By Sporty5

I’ve been using a website recommended to me by a friend at work. Its www.greasyhooks.com , They specialize in Gadgets, almost everything you can think of plus more. I bought some electric cigarettes, the shipping was alittle slow but they arrived and the price is the best on the internet for most of their products. I’m a bit of cheapskate, so I do alot of comparing,. Only 3.99 Shipping too. Anyway, I thought I would put in a recommendation. Check it out.

www.greasyhooks.com

By wineshding

I bought the SPC card under the impression that it would procure discounts and pay itself off. However, my experience has been less than ideal.

In the past two weeks, I have been denied the discounts as written in the brochure set with the card, at multiple businesses, even when I show them the supposed discounts they said they would offer through SPC: including:

Teriyaki Experience

33 Heritage Meadows Way SE, Calgary AB

Spring Shoes

501 1 Ave S, Lethbridge, AB

American Eagle Outfitters

Chinook Centre, 655 Macleod Trail SW, Calgary, AB

Jacob

Chinook Centre, 6455 MacLeod Trail S.W. Calgary

I understand that different locations can set different standards for their discounts but to have been denied from all these locations seems like deceptive advertising to me. I even showed them the printed brochure at all these places and they all treated me like I was student-garbage.

Why bother going to these places if there is no real incentive, even with the card that’s supposedly tailored for students? Lies, very rude.

By Thomas

Very Bad Experience with the purchase of Appliances - Dishwasher, etc from Sears.

Had installation problems and problems with the Appliances which were ignored. I could not reach anybody for assistance. My calls were not returned.

I still have ongoing problems with the appliances that remain unresolved.

They also charged me twice for the same appliances. Unfortunately I had put the charge on my Sears Card. The Card company wanted me to contact the Salesman who I could never reach. I finally forced a chargeback with much difficulty.

I will never buy appliances from Sears again.

By Arleen

I had a raincheck for a toaster oven from Sears. Tried unsuccessfully to reach dept. by phone, operator finally took my telephone number and details and said someone would get back to me. Waited 3 days still no call so called again and asked for the Store Manager (not Dept. Mgr). That was 4 weeks ago and still waiting. Customer Service no longer exists at Sears and I will be taking my business elsewhere, there are lots of companies that would like my business I am sure.

By Karabana

The Mr. bought me Kraft whipped peanut butter to try. I was surprisingly disappointed with the taste, it wasn’t peanutty at all, more oily & bland. I emailed Kraft, and they responded saying they would mail me replacement vouchers which I should get in 14 business days. After 18 business days without receiving them, I emailed saying I had not received them, please resend. I did eventually get them, and the resent ones, too. So I have 4 vouchers for any Kraft peanut butter, up to $5.49 value. Great customer service!

By Rick Tanner

I get treated very badly at this outlet this is the only restaurant in western canada that is this way. I went through the drive thru and I’m a regular there (no more) the manager told me he wouldn’t give me my order cause i didn’t pull up as asked bvt other instances have been made waiting behind others for long times and never said anything. Is this guy on drugs ? he definitely lshould be tested and not work around the public.

By Lara

I feel compelled to write in defense of BTR as I recently had a surprisingly excellent customer service experience with them. I ordered a gorgeousTommy Hilfiger winter coat but it fit a little too big, so I called to ask if I could exchange it, but was told they had completely sold out. I returned it using their pre-paid shipping label and received an e-mail with my credit a few days later. It appeared as if they hadn’t refunded my tax, so I called to ask them to adjust my credit accordingly. An extremely nice customer service rep, Camille, took my call and agreed it looked as if there had been a mistake. When she checked with her supervisor, she was informed that what they had done was added the tax to my total, then deducted for the pre-paid shipping label I used, which left me with the amount I was originally credited. This made perfect sense, as I knew when I mailed it off that the cost of return shipping would be deducted, but somehow I had forgotten to factor it in. I laughed and admitted my oversight, and she very kindly offered me a bonus five-dollar credit, anyway. I was completely taken aback. You NEVER come across that kind of customer appreciation anymore. BTR is not a scam, period.

By Krissy

So, here is my issue…. Not sure if I am the only one here, but just thought I should share my experience with online processing at Black’s Photography.

I have ordered a set of 6 by 8 prints last week. I was pretty sure my prints are to be printed as non-bordered. But when I picked up my order, 3 prints had border and the other 3 didnt. I emailed them, and he or she tells me to go back to my local Black’s to have my prints done again. I told them it’s ok this time. She also advises me that it is their fault and their system is having a problem.

They were friendly, but I didn’t have time to get them reprinted, so I told them they are fine. And I asked them to have my other order processed without the border. (There was another order pending, and they were processed to have non-borders on them as well) I confirmed, and assumed that my prints will come out without border.

When I picked up my prints again today for my order, guess what, all of them had borders!!! I told the Associate that my order specifically had “NON-BORDERED” checked. It was also written on the hard cardboard envelop.

So, he goes “ok…” A phone rings, and he picks up the phone while I am still at the cash standing waiting for his instruction. (If I should wait or come back…) He talks on his cell for a while, and when the receipt comes out, he hands it to me without saying a word, still talking on his cell phone. I thought that was just very unprofessional. I shouldn’t feel bad asking for MY prints, in this case, they made the error on their system. Just a unpleasant experience.

I go to Black’s to have all my prints done, including prints of my cute little nephew’s as I know they will do them right. But I think online processing needs to be fixed. Sometimes, I don’t have time to go back and forth as it takes my time and effort (at least a day or two)

For now, it’s a better idea to use their stores instead of submitting my orders online.

Their online system needs to be fixed!!!

By fennyjenny

On Friday Oct. 21, my friend and i were doing some shopping at the Oshawa Centre, at 850 we went to Marks Work Wearhouse to look at scrubs. After selecting some, my friend and I each found a pair of boots to buy along with a jacket. A sales associate approached us and asked if we needed help. We said we would like to see a jacket on the wall as well. She huffed and puffed and said she was unable to serve us as the store was closed. There was a line of four customers at the cash. We put down the boots, scrubs and pj’s we planned to purchase and left the store. We emailed the company to express our dissatisfaction,and got a polite thanks for the information response. The manager of the oshawa did leave a voicemail on my friends machine.It makes me question where customer service went?

By Marilynn Moore

We were at the Canadian Tire store in Wasaga beach in late July. Lights for outside mounted on the wall were on sale for $17.99. there were none in stock but we were given a rain cheque for two lights and the man took our phone number and said he would call us when they came in and then we would have 30 days to get them. We checked a few times in late July and mid August and none had come in. We waited for a phone call and never received one and when we went in in October we were told that the 30 days had expired and we could not have them for the sale price. We were very disappointed in the Canadian store.

By musiclifesoul

So i’ve had a few bad experiences with BELL Canada before with a mobile phone which i disconnected, but i stayed with thier home service which i figured they would never be able to screw this up.

So i had been a long time customer with them for 6+ years and then i had to move to another city to a new home, thats when things got ugly.

As a long time customer i gave them the chance to provide me with a deal to continue and they did, by adding a couple more features, but still managed to add an extra $2bucks on the bill. There was no charge for transferring the line or providing a new number they waived all of that. Now heres where it got ugly. I was promised and then emailed the confirmation of the line installed on Sept 2nd between 11am -5pm. I was off work so i stayed home. i called at 4:45pm because i hadnt heard from them and the rep told me nobody would be able to come as they had alot of work etc. i was upset as i spent a wasted day at home.I had no choice as they had already disconnected my old number so i had no phone and had to wait until Tuesday after the holiday for a technician.

Technician comes out and installs the line etc. Works for about an hour and the line goes dead. I call back after being on hold for almost 3hrs and they tell me they have to charge me if theres an external issue around $80 bucks. I say “hell no” hang up and call a competitor who was able to install the line and a cheaper discount rate.

I wake up a couple days later to find a Bell Technician truck in my driveway. ???? i was pissed. Yelled at the technician to stop working and called Bell yet again. The tech says they get dispatched after each dis-satisfied call? which is a complete lie. I call back Bell, needless to say, it took me over 7 days to cancel the lines, up until this day if you call my old number , theres a message telling people to call a new number that was supposed to be issued to me and then for the icing on the cake..wait for it….

I check my mail and theres a charge of over $75 for costs to a line i never used or had? Bell needs to get their act together. For me , i switched, i had enough of it.

By mandolinatou

I bought a certificate in June from team buy for laser hair removal at “Laser sont nous” in dorval..it was an unlimited 12 month deal and I planned to start using it in September. The end of August rolled around so I started trying to call to schedule my first appointment. The place I got the 275 dollar certificate from would answer the phone and put me on hold for 15-20 minutes. If I hung up and redialed they would answer and again put me on hold until I hung up. I never got to schedule an appointment. They changed their name and made another round of certificates in September. I kept trying to call…and kept getting put on hold (morning, afternoon, later afternoon). I never got an appointment. I complained in writing 4 times with team buy and called team buy once. I am finally being told that I am being issued a refund from Team Buy. It’s my first bad group buying experience. I am happy to get the refund….but I felt it was a lot of hassle to get my money back.

I have no doubt this laser hair company was purposely over-compacity….buyer beware with larger purchases and any laser hair places located in Dorval.

By Alex2412

I saw this advertizing on Rogers Website . I answered yes to a question if I want to win Iphone and input my phone numeber . I was under impression that this is Rogers web site..Then I started to receive Trivia questions which i didnt respond …Now I get a Bill from Rogers for 26 dollars…What a scam …I ll defenetly go to small court ….There is quite a simple questions !) How such reputable company as Rogers can cooperate with such a scammers giving them both - their website and then acting as a billing party for them..???? Unbelievable….