By Lara
I feel compelled to write in defense of BTR as I recently had a surprisingly excellent customer service experience with them. I ordered a gorgeousTommy Hilfiger winter coat but it fit a little too big, so I called to ask if I could exchange it, but was told they had completely sold out. I returned it using their pre-paid shipping label and received an e-mail with my credit a few days later. It appeared as if they hadn’t refunded my tax, so I called to ask them to adjust my credit accordingly. An extremely nice customer service rep, Camille, took my call and agreed it looked as if there had been a mistake. When she checked with her supervisor, she was informed that what they had done was added the tax to my total, then deducted for the pre-paid shipping label I used, which left me with the amount I was originally credited. This made perfect sense, as I knew when I mailed it off that the cost of return shipping would be deducted, but somehow I had forgotten to factor it in. I laughed and admitted my oversight, and she very kindly offered me a bonus five-dollar credit, anyway. I was completely taken aback. You NEVER come across that kind of customer appreciation anymore. BTR is not a scam, period.
Non-Believer says...
Suuuure. Every single positive post that I see on BTR makes me even more skeptical of this company.
JO says...
These reviews seem soooooooooo scrtipted. Seriously, I would be really surprised to find out that the review poster doesn’t work for the company.
Grifter says...
I’ve had good customer service with Beyond the Rack too… now Hautelook is another story. I finally cancelled my membership with Hautelook after multiple screw ups. Definitely not scripted, I have had good experiences with BTR - so far, anyways.
James says...
I call B.S. on this review. Sounds like it was written by the company PR dept.
Lila says...
Sorry you non believers. Same happened to me. They short shpped me on an item. Called customer service, scanned packing slip. Email arrived shortly with an apology. Pants were sent out with a 5.00 coupon attached.
I have ordered all our christmas items from BTR. Great company but you have to realize it is a warehouse. Sometimes items take a while and sometimes you just don’t get them. Always have been refunded when this happens. If you need something bad or on a time limit don’t order from them.
Rani says...
I did all my christmas shopping for beyond the rack thsi winter 2011, and I am very satisfied with it. In fact two items they shipped on over night shipment with no extra just so that I receive it before 24th. I am extremely happy with their service. And when it comes to their qulity product, I am happy as well. It is a good idea to know what you are oredering though. I always made sure I was getting a good value. And ofcourse BTR did not pay me for this lol…anyway happy new yr to ya all
Rani says...
I am sorry for cpl spelling mistakes in my review above …*from* & * this*