By Robert Chisholm

I went into Canadain tire at Dundas and Trafalger road in Oakville). to see if Canadian tire sold cb stuff.Ron was no help I had to ask him to chexk other stores.He Said maybe 403 and Dundas store might have it. So i drove over to that store at 5.30 pm on sunday to check it out I ask the guy at automotive counter were I could find cb and antenna’s. his answer was in the cage over there ? I ask him were He said over there? I told this guy he great customer service i would like is help to show me were cb radio s are.I waiting for 15 minutes then left. this employee was a total jerk. I will will will never shop at Canadain tire Again I had to many bad expreince with your staff members, you have lost a lot off sales from customers. I talk to people they rather go to parts source or walmart. and pay the price for good service.try shopping at a store your employees piss off a lot people. you should trying doing that show Under cover boss.. I bet you $200.00 your employess would piss you off and you would fire them

sincerly Bob

Never shopping at Canadain tire Again I can buy else were

By Duncan

So my husband have all of our accounts and mortgage with RBC. We decided to take advantage of the “skip-a-payment” option of our mortgage in Nov when my husband got laid off. We got the confirmation letter saying it was approved so we used the mortgage money to pay all the bills, etc. Imagine our surprise when the mortgage payment was taken and put us in overdraft & bounced some auto payments…to make a long story short RBC said the approval was a mistake and there was nothing they could/would do to fix it. After hours of arguing & lots of tears I had to cash in my RRSPs to pay the overdraft. RBC said we would be approved to the skip in Dec and to apply again.

So Dec 1st I apply again & we get approved, have the letter to prove it. I called just before Christmas to confirm it again and was told everyting was fine and not to worry. I even called back Dec 30th to confirm it again was told the same thing…..well I check the bank today and they took the payment again and put us in overdraft. Once again I call customer service and after almost 40 mins I was told everyone I spoke to screwed up and it’s my fault it was declined because of the debt ratio and that I should consider making more payments to bring it down. The agent told me I should try to borrow the money from family or friends to bring the account to good standing and if I can’t do that then I should consider taking a payday advance.

I don’t understand how they can get away with this and take no responsibilty for this. I don’t have any more investments to pull my money from to fix their mistake. I am so frustrated. When our mortgage is up for renewal we will be taking it elsewhere.

By Sally

Basically my whole story pretty much begins here http://smartcanucks.ca/archambaultca-psp-go-only-9999-retail-of-19999-hot/

I posted a great deal from Archambault.ca even asked around and did some research before I posted the deal I found on the Sc forum to make sure they were a legit company. Basically they were compared to a large HMV of Quebec. Anyways I personally ordered the deal they had, a PSP (Playstion Portable) for $99.99! What a great deal, it was on for $149.99 at the same time at Amazon.ca. I placed my order, they charged my card took my paypal balance and sent me an order confirmation. 24 hours later out of the blue they send me a cancellation notice stating that they didn’t have stock and wouldnt be getting any. (Which is  illegal to offer a product under Canadian law that you know you will not be able to get stock in nothing was stated limited stock etc) Anyways I was pretty upset as so many of us Sc’ers had taken advantage of the deal so I wrote to them. Guess what? I haven’t heard back, they have completely ignored any request of communication from them. Seems it’s a similar story from anyone else who has tried to contact them, even via telephone you are given the run around then transferred to a french message and most of us are english speaking. I am less then impressed with the lack of customer service and ignorance I have received from this company. I will never blog about this sham of a store again. Has anyone had any luck getting some real answers from them?

By Mari

I bought a mattress from sears brentwood about 5 yrs back

It was on of these you don’t turn over pillow top not one of these huge pillow tops.

Anyways after 3 yrs a bump developed in the middle of this king size mattress

So we found our bill called sears they sent some guy out who measured the mattress he said if the bump was 1/2 inch more we would be under warrenty. my husband and I vowed never to buy a mattress from sears canada again this mattress and boxspring was about 1300.00 dollars alot of money and it was my idea to deal with sears as I thought they were an honest company.

Now its been 6 yrs. and we are going to buy a new mattress and box spring cause its so uncomfortable, this time we’ll buy from costco.

By Sally

This was my 20th order with Amazon.ca and each order I have always been happy with the timely manner I have received my items. Even more impressive was that they shipped my order on Thursday and I received it on Friday even though it wasn’t scheduled to be here until the 4th of January. (Kudos to Canada Post)

Not only has their shipping services always been great but their prices are generally very competitive and in stock.

If you haven’t shopped at Amazon.ca before I highly recommend them!

By Jackj

Washer - won’t spin -called sears - had to wait a week for a service call @ $99.00. They could only tell me they would be here between 10am - 2:00pm … I waited all day a whole day off work. I called my wife who looked up the sears number to aske were they were. 1/2 hr. latter I got a call from Sears service to tell me I needed to call the service person had come and I wasn’t there (this is my house number that she called to tell me I wasn’t there) I told her that I was there all day he must not have come to the right address - she said he did. I asked if he left a card etc. she said he did - I went to the door - no card in the door the mail box etc. I went back to the phone - told her that he wasn’t there - that I couldn’t take another day off work she said she’d check if he could come back and call me - I am still waiting for the call.

By tink30

I bought a pack of Duracell AAA batteries from the Guildford Mall, Surrey, BC location on Boxing Day. When I opened the package at home and put some in my child’s toy they didn’t work. I then realized they were covered in battery acid and it was burning my hands and there was white powdery acid all inside the package. Tonight I returned them to the store and I wanted to get a new package so I went to the same area I got them from before. I noticed that every package had battery acid leaking in it! It was a big skid of batteries that was located in front of the washrooms/McDonalds area. They all didn’t expire until 2016 but there was obviously something wrong with them. I grabbed several of them to show a cashier. I asked for the store manager and she told me I would have to go to customer service. I stood in line at customer service (long line of returns) and then was told that they couldn’t deal with it, I would have to go to the photo lab. Another cashier told me she would take care of it and tell the photo lab. I did some more shopping and an hour later I went back and noticed that the same skid of batteries were there and that lots of people were still buying them. I told one lady looking at them to not buy them and she looked at her package and put them back. These batteries need to be removed from the store right away! I was very frustrated that nobody could call a manager for me, and I even tried three times to call the phone number listed under the manager at the front of the store but there was no answer.

Also, I realize that it has been a very busy week for all of the stores, but this Walmart is going way down hill. The escalator is constantly out of service, and the woman’s washroom has 2 stalls out of order (including the wheelchair stall) and is a flilthy mess. The store is very dirty and messy. Everything I wanted in their flyer was out of stock (cat litter, Royal Toilet Paper, etc). I wanted to order a ring that wasn’t available in my size and the jewlery department told me they couldn’t help me because the girl that normally works there is away and they don’t know when she will be back. I will no longer shop at this Walmart after my experiences tonight.

By Ashley

My hubby and I decided to order a Keurig Coffee Brewer from futureshop.ca on Christmas Day. We were very happy to see that they were offering free shipping on orders over $20+. We placed our order, and we were sent a confirmation email. I was expecting to wait several business days since Canada Post was closed Monday, Dec 27th and Tuesday, Dec 28th because of the holidays. I was shocked to get home and find a delivery notice in our mailbox on Wednesday (Dec 29th) for our shipment from future shop! I’m very happy with the service and price we paid, and will definitely order again from futureshop.ca website.

By Zook

We were excited to see that Alaska Airlines is offering their ‘kids fly free’ promotion, as we are planning a Disneyland trip for Spring Break. Well, after plugging in all the numbers on the booking website, and after numerous calls to the Airline, we discovered, to our shock, that it is actually CHEAPER to pay for our kids’ flights and book our own hotel. We discovered on our last call to the airline that they are using the non-sale price for the adult tickets and with all the add-ons, you are tied to the hotel rate they give you. So don’t book the ‘kids fly free’ package and expect that you are getting a deal.

By Boyzmom33

I do most of my Christmas shopping online, it makes life easier as I can take my time to find the right gifts for people and I don’t feel so rushed.

I placed 4 online orders with Sears alone this year, plus other stores and had no problems EXCEPT one.

I placed one of my orders with Sears on Nov.25. Once my order was placed they sent me an email to state one of the jackets I ordered for my nephews was on backorder but would be delivered Dec.23. Pretty close to Christmas so I called to confirm and was told yes I would receive it at my house on Dec.23.

Today I called just to make sure once again, as they have no easy way to track your orders, and was told that my order was cancelled???

Apparently it was cancelled by their warehouse on Dec.1 as they realized they could no longer get stock. At NO time did anyone try to contact me or notify me. They never called or emailed me and they didn’t issue a credit to my c.c. either, which would have got my attention and prompted me to call.

I am very upset. Today is Dec.23 and I now have to try to find an equal gift for my nephew as his brother’s jacket came in from Sears no problem.

The part that I find most upsetting is they didn’t even care about not notifying me. No reason or excuse or apology and they only offered to issue me a refund? I think I am entitled to a refund on something I never received….they made no attempt to help me such as offering to call a store to see if they have it and I could go pick it up? I also asked if I could order a different jacket and pay extra to have it overnighted and was almost laughed at….she said are you kidding it’s almost Christmas?

Really??? I know that and am now in a dilemma because of your staffs incompetence…I will NEVER shop at Sears again, online, in store or by catalogue……Now I have to try to find an NHL jacket to match his brothers with less then 24 hours of shopping left….

By Juniperjune

My husband and I bought pillows at Dormez-Vous on Jean Talon, St-Leonard, this past September. We got the memory foam pillows. My husband’s cost $150 and I got a $100 pillow. His pillow is fine, but mine was not. It goes flat and does not bounce back. I end up with a pancake. They exchanged it no problem. I did this 4 times! Now my neck and back are a mess, I go to an Osteopath each week, but after sleeping on this pillow, I am in pain all over again!

The 5th time I went to the store the clerk suggested I take a different pillow, as I was not about to fork over an additional $50 and get the pillow my husband got. Really, after 4 defective pillows I have to pay more??? I don’t think so. However, she did not tell me to make sure it was a good fit, as I could not return it. I got home, and it was way too high. Now she said to take this one as the other one went flat.

So, she promptly told me that she could not return it, company policy, and that she was not about to get fired over this. Yeah right, trying to make me feel guilty? Like they would fire her, not likely! So for a $100 pillow they will loose a customer. My last mattress I bought cost me $1500. Isn’t the pillow the cheapest item in the store? I called their customer service, and the lady I spoke to was such a PILL! She could not care less, she read from a script, was monotone, and offered no assistance or compensation. She could give a S**t. Apparently a manager is going to call me back. You think he will call?

So because I have 4 DEFECTIVE PILLOWS, their products are not of a good quality and standard, I am out of $100 plus taxes, and they could care less, I have to suffer. Now, over $100 pillow that is not worth anything I will bad mouth Dormez-Vous and blog about it and never ever spend another dime there and recommend to everyone I encounter to go to Costco to buy a $30 memory foam pillow and go to sears to buy their mattress. My baby’s mattress will come from Sears, not Dormez-Vous. So there goes more than $100 in someone else’s pocket. But then again, they don’t care.

By Nipper

I recently visited Super Store in Thunder Bay , Ont. , I went to the pharmacy to try to order some accessories for my Pro Active TENS machine which I purchased from them and have ordered spare electro pads before . I wanted to get spare electro wires , they hummed and hawed , went to the back and finally came back and told me they could not order them for me and that I would have to order direct from the supplier and walked away , leaving me standing at the counter . What has happened to customer service???? I buy all my groceries and prescriptions from this store if this is the kind of service I will be getting I will shop elsewhere. I contacted the supplier told them what happened , they were really supprised and said they could have ordered no problem , they gave me the name of another supplier in Thunder Bay , which had them in stock . It seem like you have to much business to care about the small sales and look after your once loyal customer .

By Andrew

I feel like sharing my experience with The Source (former RadioShack) in Ontario, Canada.

I hope my experience will caution those who want to buy batteries at The Source.

They run a guarantee program for the batteries they sell. The program is called ACP; under it, when buying a battery a customer can additionally purchase this guarantee and get two replacements at no charge if it dies within three years. The idea is good, but it didn’t work well for me.

The battery that I purchased for my watch died in about a year. (It is 379, normally, batteries ran in this watch for 1.5 to 3 years.) I came to a store and received a replacement only to come home and find out that it was dead. I put it into the watch, it didn’t work so I checked it with a multitester - the battery was as dead as a nail. I went to another store of the chain and asked for a replacement. Now I tested the battery right there on the counter in the assistant’s presence, and the battery was dead too. The assistant was trying to help and fetched another battery, which only proved to be dead. He also tested the batteries with his own device, so there was no mistake about it. The manager of that store advised me to call head office in Barrie, and talk to ACP department. When I called there, the gentlemen in the ACP department, by the name of Patrick, said that he could only call to the store and ask them to restock, but it was my responsibility to drive around the stores looking for the good battery, notwithstanding the guarantee. I called to the Customer Care, I the lady there advised me that the best she could do was to call stores and find out if one of them has a good battery, after which I would have to go there to pick it up. Please mind that Thesource is not the kind of the store that you see at every corner, they are scattered at quite good distances from eahc other. The Customer Care lady tried to contact a couple of stores on my behalf, while she was checking for the phone numbers and locations of the stores, she got disconnected. Intentionally or by a chance, I don’t know. I didn’t call back, neither did she.

By then, I had already wasted a lot of time, too much for a watch battery, so I didn’t want to waste any more time pursuing the matter. I went online and found other sources to buy a battery from outside of Canada, cheaper and without even leaving my house. I will have to wait though.

I was polite in all my conversations and never made a big issue out of it, it is just a battery after all. All shop assistants I dealt with and the customer care agent were trying to help. Patrick sounded a little impatient and didn’t demonstrate any understanding, but I had heard worse, and obviously he was unable to do much under the chain’s policy.

No need to say that I am not buying anything at all from The Source in the future. You potential customers will certainly have your own opinion, but I hope that my experience can be helpful.

By Pissed

This store sucks, teller number 7 today looked like a 12 year old moron who had zero customer knowledge whatsoever. I spent 1 hour gathering over $100 worth of canadian tire crap to buy including a $2 salt shaker. After the child punched in all the items the salt shaker had no bar code on it. She called out for help and made us wait for about 5 minutes, then she called for a price check over the intercom, now been about 8 minutes waiting, she decides she will now cancel my items and without talking to me or anything she starts processing other customers in the line. I am now not only waiting with my wife and kids but i am now in the way of the other shoppers as I am still waiting to pay. I told the child working that I was not waiting any longer and would never return to Crappy tire EVER AGAIN

By glowworm2k

I went to the Canadian Tire on Coventry Road in Ottawa for the Boxing Day sale on the 26th. Luckily for me, since the sale had started on the 24th, the store wasn’t too hectic.

I wanted to buy the Vulcan 13′ ladder that was on sale for $99.99 in the flyer. I walked around the store for a while and could only find ladders on sale for $89.99, $129.99 and $219.99. I checked the CTC product number in the flyer with the merchandise and found that the $89.99 ladder was the one I had wanted.

I took the ladder, plus my other purchases (mainly cans of the half-price Comet cleanser) to the cash, and the ladder rang up at $99.99. I told the cashier that there was a sign on the shelf saying that it was only $89.99. She called for a price check immediately, with no argument, before checking what the flyer said ($99.99 of course). When she saw the item in the flyer, she said that the cash was correct, but I asked her to wait for the price check, which she was quite willing to do. The hardware manager came to the cash with the discount sign and told the cashier to give the product to me at the cheaper price. He was very polite and friendly. The cashier gave me the item at the lower price right away.

I have to say, I was quite pleasantly surprised, especially as this all took less than 10 minutes and it was Boxing Day so I had expected to be waiting for a while and, from the reviews here, was expecting some kind of hassle or argument.