By KRIS

I am a frequent visitor at Richtree- Marche Downtown location, and this time, I have visited Marche located in Promenade Mall in Thornhill on Saturday, Sept 17 at around 4PM. The Staff at that location were just rude and unacceptable.

I was going to purchase 4 daily special - as mentioned by the server that the meal cost $5.98 each (chicken and a side, and a drink incl). After this was mentioned, I asked him which drinks are included, and he said I can pick anything from the Bar, coke, sprite, ginger ale, ice tea etc. He told me to take whatever I want from the Bar.

When I brought my purchases to the Cashier, they were charging me the specials plus $1.49 for the drinks. I have told them that the special include the drinks, and they looked puzzled. They were like no drinks included, do you want it or not. I had the worst experience, and they just did not seem to care. They were looking at the wall, and did not make any eye contacts, and did not bother to serve me anymore. I know restaurants are based on the customer service, and this type of service was just not acceptable. I ended up not purchase the meals, as I got the feeling that the customer did not come first. What kinds of service is it, when they say “do you want it or not?”

I will not go to any or the Marche locations going forward. They are simply not customer driven, and do not care. One of the cashiers was just looking at the wall, and the other one disappeared.

They have just lost a long term customer, I have been going to Marche often to purchase my morning coffee and muffing, but will not go back, for sure.

By BlondCouponLady

Tonight I spent almost $20.00 on dinner for just the 2 of us. I order 4 pc meal dinner and my son ordered popcorn chicken dinner. The cashier then asked if we would like dipping sauce I said sure, we would like plum. She gave us 1 small tiny container of dipping sauce ( much smaller than McDonald nugget sauces) and I said,” Miss can I have another please?” She pipes up and says, “Oh, that will be .22 cents for another dipping sauce!” WHAT! I said, “Your going to charge me .22 cents for another sauce for over priced chicken to being with!” Yes, and turned away from me. I then made a smart arse comment back to her, ” Well Is the ketchup free?” no response from her… I took my food, had dinner and left the tray & garbage on the table and left! I know that was rude of me but I was ticked off.

By crystal king

Sears canada SUCKS…. President CEO of 2011 has made poor decisions. All of the employees are being penialized for there cutbacks. How does this executive team move from a food chain to retail. And then theres the other guy who had like 10 jobs in 5 years. I have reached out via email about a month ago but however neither have responded. Iam currently looking to leave Sears cause they treat there staff like a infested farm. And even worse they treat there customers even worse. They have lost the code of ethics as I ve been with them for 20 years. Its sad but true. Try to avoid Sears, there prices have plunged up and Iam telling you we are a bunch of disgruntled staff. This all happend in May of this year and still not able to resolve the matter. Stay away from Sears Canada, shop at Zellers or the Bay. Never taught i would say this…..but dont promote employee brutality

By SC

I too was scammed by beyond the rack…they offer vintage Chanel which is in fact someones old used bags in very poor condition. I am fairly certain one that was shipped was not even authentic. I too asked for a refund as these bags were promptly sent back and I was refused…I now have a large credit on their website in my account for goods that were not as advertised…..Buyer beware of the fine print. They have one of the worst customer service policies I have ever encountered!!! They also do not stand behind the products they sell!

By Andrea

I have used Tresemme extra hold hairspray for years and I am very satisfied with it’s holding power. I have, also, been using Tresemme’sVolumizing Mousse and really find it does a wonderful job of giving more style after washing my hair. The other night my hair was rather dirty and I didn’t have time to wash and curl it; so I used for the first time Tresemme’s freshstart dry shampoo. Well, it made my hair so matted that I could hardly brush it out. I was very upset at this happening. Now, I will never use this product ever again.

By john

the bowmanville candian tire sucks and lossing clients all the time the manger is not a nice guy i over herd him say he is there just for him self ,auto,

By Setrak

I had a horrible experience with Canadian Tire on Corbusier in Laval. I had bought an FM transmitter on Aug 25th at 30$ and it was on sale this week at 15$ barely 10 days later. I went to the customer service counter where we had to wait more than 15 minutes because the clerk was busy chit cchatting with another employee while two customers in the line just got annoyed and left. When it was my turn, the lady who was extremely rude told me she couldn’t do a price adjustment because their policy is max 10 days. So I said I will just go ahead and buy a new one that I will retur with the old bill (I know I shouldn’t have said that). Then she and an undercover security guard who was there threatened to accuse me of fraud if I did that and started intimidating saying our whole discussion was filmed an recorded on audio. I asked to speak to the manager who said the same thing and who was almost as rude. Basically, they didn’t give me a price adjustment, and I don’t even know if it’s true that the whole thing about returning the old item with the new bill is really illegal (I doubt it).

One thing I know, is that I am NEVER EVER going to step foot in a Canadian Tire store. I would never expect to be humiliated in such a way in front of so many employees and clients.

I did a complaint with the head office and hope they take good care of it.

(Just to compare, Costco took back an insect exterminating lantern 1 year after purchase because it stopped working).

By too busy texting

Shocking! Disrespectful and unavailable staff.

Was in to get my Estee Lauder products and when I walked into the department at 7:30 pm on a Thursday night a few weeks ago I couldn’t believe it! Every person on shift in there was sitting behind their counters on chairs “lounging” and ALL of them had their cell phones out!

When I came up to the counter the girl got off her chair and got my products and was nice enough. The other two were at the Clarins counter still chatting and looking at their cells. One was apparently a manager!!!

The department was pretty much empty and really I felt like I was bothering them just being there. Like I’d interrupted their “girl time”.

I’ve been in before and there seem to one or two who will genuinely say hello and ask if you need help but then there are these others that seem more interested in sharing pictures on their phones or texting RIGHT in front of Customers!!!!

No one else in the store had phones out - I know because I walked around looking for anyone with cell phones out.

If the manager does it I suppose it’s okay?

I won’t shop there anymore…the Bay will get my business before I step foot into another Sears cosmetic department. At least the girls there aren’t sitting on their rears on their cell phones!

I really did feel like I was an uninvited guest at a party. Not good at all and I doubt that I am the only customer who’s had this experience.

By AM

http://www.bestbuy.ca/en-CA/category/best-buy-mobile/20006.aspx?path=b364a01690d452db534a54a7b0c62a26en01

Hope the link works,

I went to purchase the LG Optimus One phone (KOODO) from the Best Buy website. It clearly says that if you purchase the phone on tab you get a $75 gift card. When I get to the store and I was checking out the associate said it was for new activations only. Well guess what If i am abuying a new phone than that should be considered newly activating that phone. He said because I already had an account with koodo that I will not recieve it. That’s not fair at all.

This is one of the main reasons why I went over to best buy to make the purchase in the first place. Talk about false advertising. The add does say that the phone has is not available to be shipped, but no where near that “Free $75 gift card” did it say conditions apply or anything like that

By Anonymous Consumer

My best advice to anyone who is considering going to this dealership to purchase a vehicle is DON’T DO IT! I recently purchased a vehicle from them and the car I was given after I gave them money was not the one I selected. When I called them out on the fact that they gave me the wrong car they said I was either a liar or I was confused! First of all the car they gave me was a completely different colour from the one I paid for! Second, it was missing a rather noticeable scratch near the gear shift that the one I selected had. Third, I purchased a GS model and I was given a GT. I’ve included a detailed description of what happened to me below, but if you decide to go ahead and purchase a vehicle with them make sure you take photos of the car you pay for and write down the VIN number and make sure it matches the one written on the bill of purchase and car proof report. Even with that when they give you the wrong car they likely still will not give you a refund or replace the car with the one you actually wanted, but you can at least use the photos and VIN number as evidence in court. Also, if you think picking up the car you purchase instead of having it delivered will prevent them from switching the car you’d be wrong. The fact is they’ll tell you the car needs to be taken to the back for e-testing, certification, plates, and so on. Once that car leaves your sight and you have already paid for it they’re free to switch the car and bring you another one. Oh and they also made me buy them a 24 pack of beer to pay for the remainder of the car’s cost on a credit card, because they knew I wanted to avoid financing.

Here’s what happened to me:

It began when I contacted Good Fellow’s Auto about a vehicle I saw advertised on their website. I spoke with a salesmen named Shane who informed me that I would be able to pay with certified cheque, cash, or credit card. He also confirmed that the particular vehicle had all of the key features I told him I was looking for. He also assured me that the prices were all very negotiable and he would ensure that I walked out with a good deal.

The following morning I went in to the dealership and met with Shane who showed me the vehicle. I immediately noticed that the vehicle did not have all of the features he assured me on the phone it had. However, I was still interested as I needed a car urgently for my new job starting on the Monday. Once we sat down to discuss prices he informed me that he was not willing to negotiate the price. He denied both telling me that the prices were negotiable and assuring me on the phone that the vehicle had all of the features I told him I was looking for.

From there I asked to speak with his manager. The manager himself then said he would make a small adjustment to the price however he would not give me time to think about it and said that if I left the dealership to look elsewhere any negotiation would be off the table. He said in order to help me with my decision he would throw in a 39month warranty in addition to the manufacturers warranty I was already getting, which you will later see was a lie!

Upon inspection I noticed a very significant scratch on the car. When I asked if they would fix the scratch the manager said they would not as it would cost them money to do so. When it came time to pay for the vehicle I presented almost ten grand in cash and the remainder I wanted to pay with an interest free credit card to avoid financing. However, to my astonishment I was informed by Shane that I could not use a credit card. I reminded him that I had already told him how I would pay the night before and he said it was fine. Yet, he insisted that if I wanted to use a credit card they would have to charge me interest. When I said I was no longer interested in purchasing the vehicle he told me he would see what he could do. Shortly after he returned and informed me that his manager said they would allow me to use my credit card if I bought them a 24pack of beer!!!

During my test drive he asked me to pull into the LCBO, so that I could buy him the beer, and once we got back to the dealership he put the beer into the trunk of his car and said it was so his manager wouldn’t see it. Although, he had previously said it was his manager who requested it!

As he put together the bill of purchase he told me I would need to pay an additional $150 if I wanted the car delivered to my house, which I did, but he said he could not give me a receipt for the delivery. I told him I would need the car delivered as early as possible Monday evening so that I would not be late for work and he agreed he would bring it by 8:30pm.

However, on Monday around 9pm I called Shane and he still had not left the dealership. He said he was with customers and would head over immediately. He did not arrive till 11pm and as a result I was 1 hour 20mins late for work. To make things worse he brought me the wrong vehicle!!!

When I called the manager to let him know they brought me the wrong vehicle I was told that I was either a liar or confused. I asked him why I would spend over $13,000 plus $150 for delivery just to turn around and lie about being given the wrong vehicle. I told him that I was not confused about the car I was given, because the fact that it was a different colour was a dead give away! In addition, the one I was given did not have the rather noticeable scratch near the transmission that the other one had.

He told me I would not get a refund, a replacement, or any sort of rectification. He said that the vehicle I was given had the same VIN number as the one on the bill of purchase. However, I told him there was no way that I as a customer would know to ask to compare the VIN on the bill of purchase to the vehicle I picked out at the dealership. As a customer I trusted them and would never have foreseen that I would be given the wrong car. He said that I should have known to check the VIN and because I didn’t he would not help me because as far as he was concerned I got what I paid for. They also informed me that I would no longer be given the manufacturer’s warranty and the 39 month warranty I was promised would cost me extra!

By sam

I use to be a Rogers customer for my tv, internet and home phone. They had terrible costumer service and we got fed up and switched to bell. So that was that.

So, at the beginning of this year I decided to sign up with Fido. That was a mistake!! I was talking to a Fido rep on the phone and they convinced me to switch to cityfido, telling me that wherever you go, that city will be your city fido zone. I live in Toronto and was visiting Winnipeg so I called my friends in Winnipeg acting like it shouldn’t be charging me long distance but meanwhile it was and the rep had it wrong. So whatever then, I will get long distance added to my plan. I get the confirmation it worked and I know have that plan added. Few weeks later my phone is shut off because I’ve hit my “credit limit.”So I called in and they proceeded to tell me it was from long distance charges (all calls were withing canada) and they told me in the notes it said I declined the long distance plan, even though I have a text from them saying it was confirmed. So they “fix” it. Guess what, again it did not work. I got fed up and asked to speak to the manager around there. I was told I would get a call in 3 hours. No call. So I call them the next day and ask what is going on. They responded with that I would be getting a call between 24-48 hours. Now, this is how many calls I had to deal with. 2 weeks later STILL no call. They are horrible!!

By rot

i think its the worst store of all zellers in mississauga, ive been charged twice for same things for 3 times now they hve horrible staff unfriendly people no reliabilty and wrost is there customer care they just dont want to hear ur problem all they care is wheres the reciept, i would never ever recommend anyone to this store ever

By Patrick Montana

SEARS Canada, a Modern Day Sweat Shop

As a telephone sales representative you will have the privilege of earning $10.50/hr

Sears assign a target sale of $100.00/hr

What a justice?

A ratio of almost 10 to 1

They calculate how much time you spend in the phone talking to a client and how much time you take to update the client’s file.

They do not want you to spend too much time in the washroom, or walking around or getting a coffee.

They warn you that your lunch break extended by 2 minutes

They hire high power slave drivers, with big whips and magnificent and Gestapo tactics and ideas on how to improve the productivity of the work force as SEARS need more and more of the public’s money at the same time that they do not supply an adequate service.

Their emphasis is on selling at whatever cost, but do not fulfill any promises made to the customers

By Digi

I placed an order on PinkCherry.ca.

After seeing it featured on the Blog, I assumed it would be reliable.

Boy, was I wrong.

They supposedly have great shipping, with items being received 1-7 business days (1 day for GTA, which I am located in).

It took almost 1 month! I ordered on a weekend, so it was shipped on the 25th last month. I did not receive it until yesterday, the 18th.

During that time I contacted them and they said they were going to contact CPS..nothing else. No updates, nothing.

Well, when I received my order, I thought all was well..until I opened the box.

My husband’s name and our address was printed on the outside..but the packing slip and item was for someone else! I now have this lady’s information, including her phone number.

I called them and they said I would have a replacement TODAY..not here yet, so we’ll see how long it takes and if it’s right, this time.

By Mary

Be advised to never respond to a pop-up under a Google search engine that you are the winner for your area and that you can win an I-Pad, I-phone or laptop computer. Skill2Trill Trivia is connected to this.

I was doing an academic Google search for academic articles for my PhD when a pop-up came up under this search engine indicating that I could win. Under normal circumstances I would never have thought to respond to a pop-up as such; however, considering the search engine being that of a scholarly related site, I thought it was legitimate. Alternatively, it was a complete scam! It had asked for my cell phone number and it would send me a pin number so that I would win. After submitting the pin number, which they sent immediately to my cell phone, the Skill2Thrill Trivia indicated that to increase my chances of winning, I was to respond to the text messages that would be sent to me.

Not only did I not win, I would have to pay to respond to text messages and pay three dollars per response to further my chances. Immediately, the text messages started coming. Of course I did not respond as I did not want to be charged $3.00 per response. Instead, I simply deleted each message. After being bothered with copious amounts of texts messages a day, I called the number to stop the texts. Upon calling, both customer service representatives, Anna and Jaydi were extremely rude, demeaning and condescending when asking about stopping the texts. They then explained that I had incurred $82.56 in charges for being sent the text messages. I was in complete shock. In speaking with the phone company, I should never have been charged for receiving the text message but rather for responding to the messages, which I never did.

This company is a complete scam! They refuse to refund my money and the small company bureau police investigation unit is pursuing this claim.

Be aware of the Skill2Thrill Cell Phone Trivia Scam and others of the sort. Even without responding to the texts, you still get charged for them sending them to you.

I will let you know the result of the investigation.

Partaker Beware!