By Sam

about 8 months ago bell canada nearly give me a heart attack.. not really

no contract signed up for internet with them. for the past five years i m with rogers and they r really good compared to bell…anyways

at the end of the month i see my bill and the charged me $300 for internet usage.. i bearly used 90GB of 150GB that i was promissed with…

that was a lie… i found out later. that the sales person never changed it on my account,,, it was 20GB instead of 150 GB. after few days of talk.. the credited my account and i cancelled my plan and went back to rogers… very bad experience

By Disappointed

Our letter carrier delivers to the house next door from our yard,either he delivers there first or us it makes no difference. I heard its illegal,their only to deliver in your yard to you and only you.So why is he getting away with it we’ve sent a letter in and nothing done about it.

By TeriB

If you bought a bookcase at IKEA in the last 30 years, chances are good it was a Billy. Though the composite materials and finish have changed over the years, the dimensions never have. Until now.

IKEA has changed the dimensions of their iconic bookcase to include a new, deeper version. Which is lovely. Except that the IKEA in Richmond, BC hasn`t bothered to inform their customers who assume that a Billy is still the same dimensions that it has always been… That there are now two versions available, and that they can no longer assume it is the same dimensions as every other Billy made for the last 3 decades.

There was no notice of the change in the store, and the new product wasn`t even on display. But according to IKEA staff, we customers should have known that and carefully checked all the product code numbers, so as to not get half the pieces of one sort of Billy and half the other. Normally they make great effort to idiot proof everything, so this is an interesting change in store policy.

They took the returns without argument, as usual… but at the cost of considerable waste of my time in returns. And because it is new this month, they don`t yet have the height extender out for the deeper version, and I couldn`t complete my bookcases.

By Da Mang

Both Suck, I am on my seventh service call..or lack of with my 1.5 year old $3800.00 Stainless steel, french door,bottom freezer. ice dispenser, digital control piece of crap.

By Yasser

I came to Canada 3 years ago. On my first week, I started a couple plan with fido with a three years agreement. They gave us two phones for free (Nokia 6555) but they asked for 200$ as a deposit because we didn’t had credit history in Canada at that time. They took 200$+Tax=226$ … They promised that they will return that after two years. We got the phones and it worked.

On the next day, they deactivated the phones. I called them and they asked me to Fax my photo ID. … Can you imagine that the guy in the store have copied that two days ago?

I faxed the ID and they returned the service on the next day … After month and half, I called them to ask why did not they send me a bill?? They had my address missing the Apartment number and all the bills returned back to them … So, why did not they call me to inquire about that !!?? … What was funny is that we had a bill like 5 times of our expectations … First, they started our bill cycle on the next day of signing the contract (we signed on 20th and had our first bill on 21st as if we were using the phone for the whole month) … Second, My spouse was recieving some annoying text messages on her mobile phones … and she sent them an SMS to stop that and they did not stop … and the bill included all these text messages as if we asked for it.

I started the fight over the phone and I told them that I will not pay what I did not ask for … and this is the law in Canada … After I told them that, they removed the text from my bill … then I started to talk about the first month bill. The guy told me that he has nothing to do with that … I asked for his supervisor and she said the same … so I told her that your company policy is that one day in the month is equal to a complete month, right? .. she answered yes … so I told her that you stopped your service for three days … this means that you owe me by three months. After that she removed the bill for the first month …

After 2 years they returned the 200$ paid as deposit but without taxes … (I paid 226$ and I am pretty sure of that) … I called them, they asked me fax the reseat … I couldn’t find it (after two years) and they didn’t return the 26$ … and on that day I decided not continue with fido after my contract.

45 before the end of the contract, I called them to ask give a notice for cancelling in the last day of my contract …. They asked me to call back in 15 days … I had nothing to do but making fun of the guy saying at what time exactly should I give the notice … Finally I am free of Fido

By diane sparkes

I have been shopping at Sears for decades and now find I am not getting any catalogues. How can I continue to order items. I am a senior and can’t always get out. I guess Sears doesn’t really care about Customer Service!

By Brandon

I bought a beard trimmer at a Walmart at Lougheed Mall in Coquitlam, BC, Canada, and didn’t notice until I got home, but it had clearly been used before as there was someone elses stubble all over it. The box didn’t say that it was “refurbished” or anything that would indicate that it had been used before. I haven’t tried to return it yet, any thoughts before I do?

By Conny

In 2010 I purchased a washer/dryer set from Sears. Delivery was a nightmare but I eventually got them.. Then came the installation. No shows for 2 booked appointments.

Fast foward 14 months….

Last week the washing machine broke down. I called Sears home service. I work but told them I could be home September 26th. They nicely gave me a service # and booked the appointment for Sept 26th, 2011. The repair persib would be here between 8 am and 8pm but would call in the morning to confirm a more accurate time. It is now 2:30 pm. I just got off the phone with Sears ( I called them)…and guess what no repair person is coming today. Apparently I was force booked into their system. Today I was advised that being force booked is no guarantee that someone will show up. Would have been nice to be advised of this at time of booking. I took the day off work…without pay. The customer service person in the Philipines apologized but said there was nothing to be done.

I have purchased my last anything from Sears. I find it hard to believe that Sears has sunk so low. They used to be the best at what they do. Wonder how long it will be before they are no more.

By Muriel

I went to Kent ville Tim Horton’s for Lunch with my family of six and ordered a very good meal or so I thought only to be subject to rolling eyes and bad service. Not only was the coffee cold but they got the order wrong and because they made a mistake with the order the teller was in a discussion, with me regarding that she never rang the item in and that I should pay for the said item even tho I have already paid, or so I thought ! I told her it was her mistake and I still wanted the food ordered for my children. I was not happy with the service or the teller or the coffee, I will not be going to Kent ville Tim Horton’s again.

By Irina

I ordered several times from BTR and found the products to be sometimes nice - other times obvious knock-offs. I have consistently had problems getting refunds for returned items and yes, the fee to return the items is high.

What really ticked me off was that they never refunded me for an item I did not receive. They responded initially, saying I would be refunded but I never got the refund. After writing half a dozen times about this problem and being ignored, I decided to cut my losses and never buy from them again. I discourage people from doing business with BTR.

By penny gerow

Alot of people in Wiarton are so fed up with the manager of the store, his rude outragous ways of trying to deal with us the people who no longer can shop in this store because of the pricing and the bad quality of his products, his outdated products, his over ripe fruit products, his bad meat and on and on. My friend asked him one day if he could please turn the music in the store down, because it is to loud, but his reply was “This is my store, my radio and I’ll play it as loud as I want. WRONG. This man used to do alot of shopping in this store before he came to town, he has a big restaurant outside of town, but not anymore. I here this man has gone through two stores already, so lets get rid of him now, we don’t want him here.

By Tudorchick

this is a copy of the email i sent off to The Brick

Hello,

I write in regards to service I have received this past month. In April of 2010 my husband and I purchased a sectional from our local store in Whitecourt,Alberta. A month or so after having the couch my husband found his side sinking.The cushions on the corner or the couch where the sectional meets was going flat.We thought normal wear and tear and really didn’t want to bother with hassle of trying to get a replacement. Recently,though we noticed both armrests had broken,and my side of the couch was sinking and creaking,almost as if it was ready to break right through the seat.

We remembered we had purchased an extended warranty for 5 years. I called my local store and the manager sent deleivery men to my home to remove the couch and repair it for 3 weeks.Ok,problem solved,I thought. It came back yesterday and looks to me and my husband that nothing was done in way of repair other than the armrest wood being fixed.The cushins are still flat,the seats are still sinking and broken.We are not heavy people and we don’t let anyone jump on our couch.My impression was if we purchased this warranty we would be guaranteed atleast a fix if not a replacement. I have received none of the above.

I called the manager of the Whitecourt store and told him I was not satisfied and what could I do to remedy the situation.I got a straightforward answer that the couch is like that and he does not control what the repair depot does and I am stuck with the couch.I told him I wasn’t happy and I feel now I have to purchase two couches to get a decent one.

I was told I may get a deal in the future.This doesn’t fix my situation as I am not a rich person and this was our first official furniture purchase and we felt we would atleast have this piece for years.The couch didn’t last a year before it broke completely.

I am stuck with this piece of furniture and no piece of mind that your so called warranty covers,or should.

I am just disappointed to say the least.

Anyhow I am not sure these emails even get read but I thought I would express my unhappiness and my disappointment that the products you sell,you cannot stand behind.I will not be returning as I feel it is too much hassle for something that could have been solved alot easier.

sincerely

****** ******

By Peter

We received a gift certificate for $125 for this service, and all we wanted, for that money, was to have our carpets cleaned.

On speaking with Molly Maid, we found out that the franchise does NOT do carpets, and hence the service was useless to us, because that was all we needed done.

Upon asking for a redemption of the certificate, I was told that it was not their policy to provide refunds. So now we have a wedding gift that we can’t really use. Thank you Molly Maid.

By Winners Great Experience

I have probably bought 4 electronics in my life at winners and each time I ask myself why did I do that. They break really easily in my experience. I bought JVC gummy headphones there and found they broke within a month. I was pretty bummed. I never keep receipts so i figured it was a wash. I also changed up jobs and needed proper work attire and I find winners has nice work clothes and so I hit the clearance rack…scoring several nice pieces that added up to over 100 dollars. i had my broken head phones on me and complained when I paid that I never keep my receipts but bought these here less than a month ago. I went on to say I just paid over 100 dollars in product. Is there anyway you’d be nice and replace them. The woman looked at my headphones and apologized and gave me a nicer pair than I had purchased. I was very pleased.

By nick

1975 weston rd popeyes i went yesterday food vary bad store is not clean and i have to waite half our for my food and the food is not cook proprly i naver go any moore popeyes