Extremely Poor Service From Sears

By Conny

In 2010 I purchased a washer/dryer set from Sears. Delivery was a nightmare but I eventually got them.. Then came the installation. No shows for 2 booked appointments.

Fast foward 14 months….

Last week the washing machine broke down. I called Sears home service. I work but told them I could be home September 26th. They nicely gave me a service # and booked the appointment for Sept 26th, 2011. The repair persib would be here between 8 am and 8pm but would call in the morning to confirm a more accurate time. It is now 2:30 pm. I just got off the phone with Sears ( I called them)…and guess what no repair person is coming today. Apparently I was force booked into their system. Today I was advised that being force booked is no guarantee that someone will show up. Would have been nice to be advised of this at time of booking. I took the day off work…without pay. The customer service person in the Philipines apologized but said there was nothing to be done.

I have purchased my last anything from Sears. I find it hard to believe that Sears has sunk so low. They used to be the best at what they do. Wonder how long it will be before they are no more.

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