By Pokey

My husband and I went to Canadian Tire to return some sandwich makers that you use on the fire.  We used them one time and they melted.  We do have another one that we bought years ago that was just fine.  So we took them back to get our money back as it was obvious that they were defective.  We went to the Customer Service desk and we were given a slip of paper and told to go to the department manager.  We went to the department and the department manager looked at them then and she went to speak to another associate.  She spoke with another associate and he would not come to talk to us but told the “department manager” that they have never been returned before therefore they would not refund us.  My husband asked to speak with another manager.  Another manager came and asked us if we had a reciept and we said no.  He then asked us how we paid and we had paid cash.  He told us that they cannot track cash payments and that they would not take them back.  My husband asked to s
peak with the Store Manager.  The Store Manager came and was totally igmorant yelling at my husband and telling him.  Telling him that if we did not have a reciept he did not know when we bought the item and that we would not be getting a refund on the items.  Needless to say that we are not going to be ever going to Canadian Tire again…..

By Terry

I bought Popeye 10 pieces chicken yesterday at Military Trail.  On the coupon states 5 thighs & 4 legs when I got home there were 7 thighs and 3 legs. The servers did not give me an option plus some of the chicken was raw on the inside( the thighs of course) and it made my mother sick. I will not purchase Popeye chicken ever again.

By Colin

I purchased a 25 Cu Ft refridgerator from Sears Canada Yorkdale Store in September, which was too deep for my cabinet space. I then purchased a counter depth one 20.9 Cu ft from Sears to replace the big one day later. The first fridge was delivered and setup by two small Indian guys. Two bigger Black guys showed three weeks later and said they could not pick up the old one and deliver and setup the new smaller fridge because it was too big. They said that it was a three man job and it was the first day on the job for one of the delivery guys.

My complaint is specificially the way this whole thing was handled. I was told that the new fridge would be delivered on Friday Sept 24th. It was not because it arrived at the warehouse too late. I was then told that it will be delivered on Tuesday, Sept 28th between 5 and 9 p.m. The truck came at 3 p.m. and left. The delivery was then scheduled for Oct 2nd and, you guess right! The delivery still was not completed. Now they are asking me to take another day off on Wednesday Oct 6th. Is FOUR Days off for an appliance delivery a reasonable expectation?

By kdespati

I love the idea of being able to save a bit of money and reduce our families waste by buying reusable water/sippy cups.  We’ve tried the no name brands, but found that the Rubbermaid ones seem to work best for us.
The only drawback is that my 4 year old always could drink that  amount of water in the sippy box in about 2 seconds flat (especially on a hot prairie day) so we decided to buy the larger  20 oz Sip Bottle.   Perfect - until after 2 uses my children lost the straws.

My quest to replace the straws began with visits to many mass merchandiser with no luck, trying to use a regular straw; not even close to a fit.  Finally I emailed Rubbermaid Canada who said that the straws were available for purchase online at Rubbermaid.com but only for US customers.

Really?  The Sip Bottle is advertised as  ”RefillReuse beverage bottles are the perfect substitute for disposable water bottles so you can drink more and waste less”  I am not sure how it is better or reusable if I can’t replace the straw needed to drink from it.

I guess that unless you are in the US this product is nothing more than a very expensive disposible water cup that will likely last longer in the land fill than a juice box or water bottle.

By Cookie

I went to the store at 1:20pm  this afternoon to purchase a stainless steel microwave oven. There was only one on the shelf so  I went to the head desk and asked if I could get some help over  in appliances.  She told me that the lady who works in appliances was gone to lunch and wouldn’t be back until 2o’clock. I was in a hurry and couldn’t wait that long. I asked her if there was anyone else in the store who could help me and she said no.  Needless to say I was flabbergasted!!!   Canadian Tire will not be getting my business again!!  In 2010 this is the service we are getting????

By Robert Rohloff

My wife and I was having problems with a strange squeak beneath the hood of our 1996 Chrysler caravan.  We bought some belt dressing from Canadian Tire at
1655 Leckie Ave, Kelowna - (250) 860-5744. Once out in the parking lot, I sprayed the stuff on the belt and the belt came off.  We went back into the store and complained what the dressing did. They said they would bring in the Van and have a look. After about an hour they informed us that the Belt Tensioner was bad and needed to be replaced along with the belts needed cleaned of all the belt dressing. We gave them our go ahead to do the job. Cost us 216.00 dollars this was on September 16, 2010.

We don’t drive the car much but the squeak started again a few days later, and we put off taking it back hoping the squeak would go away. October 18, 2010 we decided to go back to Canadian Tire for the squeak was getting worse. They took in the car, inspected it and came out and said now it needed a new water pump that would cost over 800 dollars. I asked maybe that’s what it was in the first place instead of the Tensioner, They said that was impossible and the tensioner and water pump was two different things. I told them to give me back the van for I felt I had been not treated right and talked to as if I was a child.

Today, October 21, 2010, we took the van to a different mechanic. He said he could not help us about if the Tensioner needed replaced or not when we got it done for he never seen if the tensioner was wore out, but he checked over the Van and informed us that there was nothing wrong with the water pump. After cleaning the belts that Canadian Tire said they cleaned, the van ran real quiet, the squeak was gone. Cost us 30.00 dollars saved ourselves over 800 dollars. We are wondering if this is how Canadian Tire does business. We feel we were ripped off, and when we went back to complain, they tried to rip us off again.

By HA

Decore Art Furniture store in Fairview mall is with really bad services, I Bought sofa from them they are really cheater that I pay them the whole amount they  send me floor model, when i complain, they said they will exchange with newone and now its almost 4 months they are hanging me next week next week………… So be careful when you buy stuff from Art Decore Furniture you should be really care ful.

By Mil

We purchased a gift card at Danier in Kingston, ON, which needed to be returned since it was not needed. The manager, Lisa, informed that she cannot return a gift card “because it was probably issued due to a return”. I had the purchase receipt in my hand. I asked her to cancel the gift card and return my money. She made several phone calls to no avail. She finally called Danier’s Customer Service number, who enforced to policy to not return the gift card. However, I talked to the customer service rep and told her that I would enforce my credit card company to return the funds and that there was no “no gift card returns policy” as per Danier’s receipt. She finally relented. I have purchase several thousand $$$ worth of items at Danier - no more. No thanks.

By Hilda

I had picked up the right Schick Hydro razor for the rebate, and carefully checked the UPC code, and mailed the receipt ($9.98+tax), the rebate form with the UPC to them.  Unfortunately, I did not photocopy the receipt  So, I did this on July 17, 2010, and today on September 20th, I called Schick Rebates @1-800-284-8073.  The person I spoke to asked my name and address, and said, we’ve not received anything yet (9 weeks later!).  I asked her how often does mail get lost in your pile there, and she said “this is the first time we’ve encountered this problem, I’m sorry”.  There was nothing they would offer, even though I told her that I will never purchase another Schick product again.  I had purchased this razor because of the rebate.  It’s not right that they could not offer me some kind of coupon/voucher to get a free razor, just to keep their customers happy.  I had purchased this product just because of the rebate, and I will never buy anything from Schick again!!!

By Shoppingirl

I am an avid shopper at Wal-mart and yesterday I looked at my receipt and saw that they were requesting that you take a survey for a chance to win $1000 in Cdn Wal-Mart Gift Cards. So I jumped at the opportunity to take the survey. As I was nearly finishing the survey they asked me questions about my gender age, and race. The question that threw me by surprise was the first question that asked “Are you of Hispanic or Latino decent?” I was stunned. What kind of question is that? How dare they ask me such a question!I am a proud Hispanic Canadian citizen however I do not feel that any customer should be asked a question like that on race. What purpose would it serve? Will that better their customer service? No I doubt that. So why have it there? I found it completely offensive at that being the first question they ask. Then ask you continue it asks if you care Caucasian or other races. Why would they even think about having such a question? I quickly emailed the head office demanding to know for what reason they needed an answer to just a question as that. Has anyone else taken the survey and questioned why that there?

By CentrallyCalm

We recently moved further north, to a remote little area not well populated.  In fact, my house doesn’t even have phone jacks and the township doesn’t even plow to my driveway on my road in the winter!  Enough said.  I opted for a Rogers Rocket Hub, to provide me with both telephone and internet capabilities.

Thankfully, we are on enough of a hill, that the service works (not too bad, but with some more tweaking at the company level, we’ll get this working even better).  It’s not bad though.

The first bill arrived yesterday.  It was over $300!  I just about ditched the van!  I was in shock!

The breakdown, so you can keep up to speed with me:  $20 for unlimited long distance.  So, I wasn’t charged for anything like that.  And, my regular Flex-Rate plan for internet, depends on usage.  But, what’s this DL (download) with a company which offers ring tones!  Over $117.  And text messaging?  I don’t have text messaging and I don’t have ring tones. (the balance was for part of one month, and advance on the next).

So what happened?  The phone number assigned to me, only a few weeks ago to my Rocket Hub phone number, was formerly somebody else’s cell phone number.  Believe it or not, the cell phone number which the former person had, was only out of service about THREE WEEKS!

This meant, that every service, premium or otherwise, which the person had before me subscribed too, was following the number!  It went right to the next owner of the phone number, which is ME!

Believe it or not, it is true.  I have the bill to back it up.  It is even written on the actual Rogers bill, the third party (a website and 877 phone number) to contact them.

When we contacted the 877 number, the lady on the other end was VERY helpful and acknowledged that there ‘could be’ an error, and she was ‘refunding me $20 to cover the cost.’  But wait a minute, the cost was over $117, how was $20 going to cover the cost?

She simply said, that was the best she could offer, but what she couldn’t understand was ‘how it could be $117, because their services only bill at a rate of $10 to $13 per MONTH!’  So, the best she could refund, was what she considered about two months worth of services, at $10/month.  Just trying to please the customer.

So, back to Rogers.  We called them back, and to this point, they were only willing to reduce the erroneous charge by 50%.  I said to the very patient Rogers employee, “you don’t understand, YOU (meaning Rogers) and I, are being billed, by a third party company, for charges YOU can’t explain and you are not wondering who, what, when, how, and why this could be happening?”  I said, “you know Rogers may be able to take a loss of $50 odd dollars, but that’s groceries for my family! and I can’t afford to have this happen or be repeated!”  He was patient, I have to admit.  I was not yelling at him, but I was very frustrated.  When we called back, the Roger’s employee, ‘this time’ we called, KNEW EXACTLY about this type of charge (how interesting, that one employee knew and the other had me on hold for near an hour, trying to get some help, in order to assist me!).  The second employee, QUICKLY gave me a complete reversal of ALL funds from the third party.  AND looked to next month
s bill, and found charges that would be added to then, as well.  (she took next months third party charges off already!)  Then, I requested my phone number be changed to one that has not been in use for a longer period of time.

Bottom line #1:  when being assigned a phone number, ASK when it was last in use.  Get one that is VERY old, to avoid this nightmare!

Bottom line #2: Read your bills very closely!  This third party, appeared like a ‘normal’ charge on this bill.  Had this not been my first bill, I may have not noticed it… but I was waiting to see the cost of operating the Hub; so I was scrutinizing more carefully.

Bottom line #3:  Don’t take the first deal that a company offers you.  The 50% was NOT okay.  100% was what was appropriate… if you are entitled to a refund, get the entire amount, don’t settle because someone isn’t “authorized” to give you more back.  If it’s your money, and there is no doubt about that, then get the supervisor if you need to.  Money is not free, don’t let a big company weasel their way to keeping what is yours.  (and Rogers was not trying to weasel this time, it was simply that this person didn’t have authority to place more of a credit on my bill; so he said.  I try to remain non-confrontational about it).

Bottom line #4:  Share with your friends about this story, because they may be paying for something that they really aren’t using!

I am very happy with the service which both companies provided, both the third party, and Rogers.  I was patient with them both, and they worked to get this fixed.

If you require more information, because you have seen something on your Rogers bill show up and you think that this all sounds familiar; please message me, and I will be happy to confirm if that is the same company.  I don’t want to give them extra press or advertise their name.

Best wishes, happy saving!

P.S.  The first employee at Rogers also admitted, his findings into this matter proved that this service wasn’t even able to be utilized on the Rogers Hub.  That’s because it was for a cell phone number!  Not, a regular phone number.  The thing is, that the Rocket Hub, is wireless.  So, that means you are being assigned a number which ‘could have been’ a cell phone number in the past… because technically; it’s not a land line.

If you are considering a Rocket Hub, I can tell you that it works and I am in the middle of no where.  I run my computer (wireless) off of it to power the internet and my cordless phones.  They plug into the Hub itself and everything is cordless (except where it plugs the main parts into the Hub and wall outlet).  So, there is alternative to long distance for phone calls.  All Canada, $20 a month, unlimited.  not a bad deal; given that EVERYONE is now long distance to me!  LOL

By Don’t Use CIBC

My fiance had his entire bank account drained by CIBC Visa to bring his 2 credit card payments up to date. He had already put over $600 toward the cards at the beginning of the month and they drained his account of over $2000.

We’ve had a hard time trying to pay bills because of my job situation and a myriad of other concerns, not the least of which was his brief stay in the hospital for 2 surgeries after a shadow was found on his lung. Fortunately, it wasn’t a recurrence of the cancer he had 4 years ago. No matter what though, we’ve always tried to pay at least something on the cards each month.

When he called about the money, they were unhelpful and said we’d have to have a manager call us tomorrow and even then they probably wouldn’t be able to refund anything. What they did should be illegal. Our mortgage payment is going to bounce (which has never happened before) and because they left us 0 dollars in the account, we have no money to buy groceries or even survive until Oct. 1. Tomorrow I’m going to have to swallow my pride and ask my parents to loan us $2000 to just take care of the major bills and have enough to buy a few meager groceries.
My fiance has been with CIBC for over 15 years and this is how they treat him when he falls behind a couple of payments. We will be closing all our accounts with CIBC and warn everyone we know what kind of thieving business practices they have. This has been a nightmare.

By Mnewstead

I ordered a gift basket for a friend in the states, I asked for it to be delivered on July 31st ( his birthday) and even paid extra to have to delivered that day. In total I was charged around $81.00 for the gift basket. It never showed up. I called on August 2nd to find out what went on, and who was responsible for the mix up. The women I talked to was RUDE, I did not get an apology from her and she was yelling at me over the phone. I asked her who was responsible for the mistake because I would like to find out what happened. She said it was her company’s mistake and that she was the manager. When I told her I was unhappy with what had happened and asked what was going to be done for me she said “I already told you I was giving you the money back and cancelling the order and that is all I’m doing.”

I think I should have received my refund without the hassle she gave me, and also I think the product should have been sent to my friend and no charge to me. I cannot believe the way this “manager” talked to me. Find another website to order your flowers/gift baskets from; this company is a waste of time.

PS. I’m STILL waiting for the money to be put back on my credit card.

By Nikon

On July 25, 2010 at 7:00 pm, visited London drugs location (41st avenue and Victoria driver, Vancouver, BC) at the camera department, the sales person name is “Steve w.” I was ready to purchase the Nikon d90 package together with bag, battery, and sd card. The total price is about $1500. Since I am spending this kind of money, I decided to ask this sales for a little discount! Guess what this guy was telling me in return! He said ( with a nasty and unprofessional tone) ” I am Not in commission so just goes somewhere else! Do not waste my time” ! I was completely shock to hear that! What a f**king guy! I was so upset and decided to go else where! Th e next day I wrote a complaint letter to LD’s head office and hope they will train their staff in a more professional and more respect their customers! Because of this idiot, LD lost my sales!

By Down in the mouth mom

I live in a small town where word of mouth is big. I coordinated the Billy Graham Samaritan’s Purse Christmas Shoe Box gifts - which go to countries worldwide - for this region, including yearly donations from this Canadian Tire for over 12-years.

I go to the largest church in this region & although I am on disability myself - do nothing but try to help others. I shop exclusively at this Canadian Tire & the only credit card I have is Canadian Tire Mastercard & I make my payments @ this store on a weekly basis. I get my car fixed there & have had wonderful relations with the salespeople.

I have gone through a ‘rough patch’ in my life & was trying to return a product perfectly intact & unused, when I was rude to the saleslady. I tried to apologize to no avail & the new manager demanded I step outside where he told me I was banned from the store. I know my behaviour was inconsiderate, but I am so embarrassed & ashamed I cannot sleep. He showed no mercy & really belittled me with his apparent power. I don’t feel I’d want to go back even if I could. I don’t feel writing their Head Office or talking to owner would help.

Anyone’s comments or suggestions would be most welcomed. Am I completely alone in this experience?