By Elizabeth Chase

I purchased prescription glasses from Lenscrafters Calgary Alberta at the Chinook Centre in 2009 and need my lenses prescription upgraded this year 2011.I returned to that location. The Manager told me my glasses were a one time purchase at $650. and could not be upgraded.She apologized that the sales person did not warn me that this would be a one time purchase.What!!!!!!! Who the hell buys perscription glasses that can not be upgraded.She offered me a second pair of frames at half price but I do not want to buy a second pair of frames.I went to several other stores who offered to change the lenses, no problem. Never going back to Lenscrafters and I will warn anyone I know about the conditions of purchase there as well as the Better Business Bereau.

By Extremely Disappointed

Absolutely unbeleivable! I went with Sears to buy stove, fridge and dishwasher, because “I thought” Sears had a good reputation! Nothing could be further from the truth!!

I spent over $4000 on these appliances and have been treated like garbage when dealing with the property damage done to my house during delivery. No one wants to take responsibility, I have been “mistakenly” disconnected, the person I need to talk to is always either “just left for the day” or “in a meeting”. Sears must have 24 hour a day meetings for all their supervisors and managers. The delivery guys were rude and arrogant as well.

I will absolutely, positively NEVER buy anything else from Sears, and I will GLADLY share my experience with as many people as I can.

By Juniperjune

I purchased online at Costco.ca a memory foam body pillow this past Sunday. On the site it stated it would take 7-10 business days to arrive by UPS.

Well, here we are Tuesday morning and it arrived! Talk about fast shipping. I was impressed.

The problem was that the pillow was not at all what I expected out of a memory foam pillow. It was way to soft and “mushy”. I feared that with it being a pillow I would have a hard time returning it. Off we went to Costco and I had no issues whatsiever returning it.

Overall, I would recommend anyone to feel confident to purchase off Costco.ca. It was safe, fast and they have excellent return policy!

By Blk Rose

I had attempted to do a coupon stack at 149street London Drugs last night. Afterwaiting in line nearly 20 minutes I was not greeted with a hello but its 10 minutes till closing she can’t help me. I smiled and said you have 10 minutes. She called her manager who told her to ring me through. She then stumbled on my internet coupon and then once again paged the manager…at this time it was 2minutes to closing and i said just forget it I will go where people know customer service. Sooooooo this brings me to today. I ended up on 51ave where SUSAN D rang me through with a smile on her face and patients as my daughter had to run and find my flyer in the truck I needed for a price match. Its people like her that remind me some people enjoy their jobs and are very dedicated to the customers. THANK YOU

By Lena

I have recently for the first time purchased a product from Beyond the Rack. As opposed to all the negative reviews regarding the amount of time that it takes to ship the product, it actually came within the week and i was quite content. However, I purchased a pair of Ray ban sunglasses 3267 and the label on the box indicated the same but the glasses inside were model 3362. Interesting, so i sent them an email indicated that the wrong glasses were sent in and asked if a refund would be provided. Their policy was credit only if i didn’t like it but because it was wrong, she indicated that it would be refunded plus the cost of shipping that i would need to put forth the send it back. So much hassle!! So i contemplated keeping them but looking at them further, it was missing the made in..lettering on the inside arm. All the raybans i’ve seen have this inside. BTR has a guarantee of authenticity advertised on every product page. Interesting. So i sent an email back indicating that it may be fake. Her response was acceptable. BTR gets them from “authorized dealers with authentic products” Send them back and you will get your money back. But to keep me as a customer i felt they should have taken it more seriously. So I responded…

I’m not trying to be difficult but I want BTR to take responsibility for there suppliers instead of blaming them. I am your customer and not your suppliers. Every page that advertises a product for sale clearly states that:

Our guarantee of brand authenticity.

Every item on our site comes directly from the manufacturer, a licensed agent, retailer, or importer, and is guaranteed authentic brand name merchandise.

Instead of pushing the blame, i would have rather preferred that a comment like that ending with something like “However, BTR only deals with authorized dealers with authentic products.”…but we will investigate this supplier once the product is returned and follow up that goes like..we have investigated the supplier and found that they are no longer a reliable source and have discontinued the relationship as we value our guarantee of authenticity. Out of curiosity, how does BTR ensure the quality of the products that they are selling is authentic? For a company that is going to guarantee authenticity i would appreciate taking this concern more seriously. I will not be sending these back as I do not have confidence in BTR that a refund will be provided. I am also going to perform my own investigation and have these authenticated and may be in contact with you future. Thanks in advance.

Buyer Beware.

By Mercedy

I went shopping at Winners (at wem)yesterday and found this cute dress for work, it was in the clearance section Reg price $29.99 marked down to $12.99. I hardly find dresses that fit me right and the price was even better. I went to pay for it and the Cashier said that the “red clearance sticker” price was wrong and continued to look at me like I switched it!! He found the “correct price” which was $24.99, how is that a clearance price??!! I told him that was mis advertising a price and I should get it for the sticker price, he rolled his eyes at me and said “well we cant babysit the evening price clerks, do you want the dress or not?”……..I ended up not buying the dress and I am very disappointed in Winners.

By Krissy

I recently had one of the worst experiences at FCUK. I visited Eaton Centre location in Toronto and used a coupon from Styledemocracy. I have noticed that all items are FINAL Sale, meaning you can only do 1 time exchange only. I have noted that, and knew that to begin with.

2 days after my purchase, I went to Yorkdale location to do an exchange only - same size, same style, colour was different. I did not want any cash back, hence I knew that is not allowed.

I went to the staff at the cashier, and the girl did not know how to do the exchange, so she called the manager. Manager comes up, say, “sorry, final sale. No exchanges allowed.” She calls the originated store, and tells me to go back there.

I called the head office, and nobody returns my call, so I emailed them. And head office comes back, saying I wanted a refund? Not sure where they got that from, I never mentioned the cash back, I wanted to get the exchange only to a different colour. Hmmm…. I assumed people made up stuff, and made me look some kinds of weirdo who wanted to get the money back.

Not sure how they communicated, but it was not a pleasant experience, and will certainly not go back. Staff should know the final sale policy, as it states that exchanges are allowed. Customers should not teach them, they should learn their own sales policy.

By GPtech

I purchased a set of four tires from Walmart and was charged the 5.00 per tire eco fee for recycling.

I got home I realized they had placed the four old tires in my car.

I figure they would keep the $20 for themselves and I would have to pay the fee twice to dispose of them.

I am taking them back tomorrow and asking why they would try such a scam.

By Amy

We frequently book with Expedia and have no problems. This time we waited and waited for the best price to book. After the price not fluctuating for weeks we finally booked. Less than 24 hours later I noticed the price drop. I called the customer service number given on the Expedia.ca website and it took 45 minutes to get through. I was then told I had called the wrong number. Great! So they transferred me to the Canadian line. The agent I dealt with would not listen to me and was basically reading from a script. I was told they would not honor their “best price guarantee” because it is not a vacation, it is a flight and hotel package. I was very upset. He told me he could cancel my trip and re book it at the lower price but I would have to pay the cancellation fees. I got a reference number from him so I could file a complaint and it turns out he gave he the wrong number. What I got back from Expedia after I filed my complaint was basically a form email saying screw you just suck it up. I told them I would tell all my friends, family and even complete strangers. If you value time, money and customer service I suggest you never book with Expedia!

By GP

Quite some time ago I went to Walmart intending to purchase a new watch.

There were three of us at the Jewelery counter looking at various items.

The clerk who was fairly young was busy talking to her girlfriend and after being ignored for quite some time the other two left and I finally left and purchased my watch from a very friendly and efficient clerk at Zellers.

It seems that some clerks are more interested in gabbing than serving customers.

By Rene La Ferte

On April 18 had Sears technician come in for my micro-wave oven. Technician placed order with his Sears people. Part comes in beginning of June and on June 4th technician is at home to make the repairs…Unfortunately itis not the right piece of equipment to do the job. Someone made a ” booboo” somewhere either at Sears or at Panasonic. Re-ordering again I was promised a June 24 delivery. We are now July 6 and it is back order and at best July 17. What is it going to be next ? I have already sent two e-mails to the Panasonic cust service since I am told it is their fault for not having on the shelf the proper parts ans consequently super long deliveries & outrageous service affecting both your organizations. No more Panasonic or Sears for me & my family.Mr. Customer; Blainville., Qc; Canada.

By Taurus

Last week my husband brought home a salad for me after having lunch with buddy and it was nasty. All the lettuce was brown-I threw the whole thing in the garbage. I was shocked that whoever made it didn’t notice how obviously bad the lettuce was. I decided to send a letter to HO on their website and I received a phone call from the local manager the very next day! She apologized and explained they were having a problem with a supplier and promised to send me some coupons. I haven’t received them yet but I this is the first time I complained to a restaurant & actually got a response.

By Mandi

Bought a Laser Jet CP1525 and it worked perfectly fine for one day then it would print one copy of my wedding invitation then start cleaning after every copy. I called their suport line 3 times to be put on hold for more than an hour. When I finally got someone on the phone he transferred me and hung up on me. I exchanged it for a new printer hoping it was just a faulty printer. Nope! I called again then was told that it was my operating system - Vista. Which by the way says right on the box that it is compatible. The guy told me that I need to buy a new operating system either XP or windows 7 for it to work. I basically thanked him for “help” then told him where to go. I tried it on XP same problem. He called my back and left me a nasty message. HOrrible Customer Service

By Sandra

They sold me the wrong lizard!!! Was suppose to be a Mali Uromastyx and ended up being a Saharan Uromastyx.

And They say they just buy lizards from Registered Breeders? Really?!

I had probablems with lizard from day 1. I called saying he is not handleble, they told me give him 1 week. So I did, I call back again at 2 weeks saying its weird lizard is always hiding wacking its tail at me. I guess a manager, Ana, said it can take up to 1 month that I have to take the lizard every single day. I did as told and the lizard became worse! Funny how they kept on stalling me to wait and wait and gee, now too late to return the pet!!!

BE CAREFULL AT ANY PETSMART. You might not being buying what they are telling you!

By Honker

In early November, 2010, I purchased two 18 month size puffer jackets from the Children’s Place for my twins to wear for the winter. In March, I noticed that there was a large void in the back of the coat; all of the stuffing was gone. Finding that strange, I examined the other puffer coat and found the same thing had happened. The care instructions for the coats state to machine wash and dry. We followed the care instructions, and yet all of the stuffing shifted within the coat, leaving my twins backs exposed to the winter for an unknown period of time prior to discovery of the problem.

I brought the coats in to the location where I had purchased them at the end of March, as soon as possible after I discovered the problem. I didn’t have the receipts with me, and I am not able to find them, but I thought that the store manager would recognize that the colours were those of the most recent season. She did recognize them, and stated that she had never seen that happen to the puffer jackets in her 6 years of working for the company. Both of the coats had the same defect, although they came from different lots since they were different colours, so this was definitely a quality issue and not a fluke. This kind of defect is unacceptable in a winter coat!

The manager said that without the receipts, the best that she could do would be to give me a refund for $5.99, the price that the coats are now being sold for! I indicated that $5.99 was not acceptable, but that I would be happy to exchange the coats. She stated that she no longer had any of the coats left and no store in Ottawa did. I was outraged at the idea of a refund in the amount of $5.99.

Although I do not have the receipt for these coats, $5.99 is an unreasonable and unacceptable refund for a defective winter coat that cost between $30 and $40. Furthermore, winter coats from a quality store like yours should not be disposable, no longer useable after less than one season of wear. I don’t think that your return and exchange policy on your website would hold in this situation. I feel that a reasonable resolution would be either a refund for the two coats for the price that they were sold for in early November 2010, or a store credit in that amount. I would happily return the coats for your examination to determine what the defects were to prevent them from recurring in next year’s coats.

So I wrote to the Children’s Place on May 1st, including essentially the same information contained above. To date, I have not had the courtesy of any kind of reply whatsoever.

Moral of the story: BEWARE of the abysmal quality and total lack of customer service at the Children’s Place.